General Information The template

Professor Information

Instructor Profile Picture


Dr. Oren Hertz




Office phone

(305) 919-4534

Office Hours

Tuesdays 1:30 - 2:30pm

Mobile Phone

(954) 240-5334

Turn Around Time

Within 24 hours

Course Description and Purpose

A survey course providing an overview of the industry, its history, problems, and general operating procedures in the fields of hotel, food service, travel, and tourism. 

This course provides an overview of the industry, its history, problems, and general operating procedures. Operating executives from the fields of hotel, restaurant, food service, travel, and tourism will be featured periodically*. This course will also emphasize that students have global awareness of domestic, international, and intercultural issues, trends, and systems that will help shape and enhance their ability to engage in business in a global environment.

Course Objectives

At the conclusion of this course, the student will be able to:

  • 01 - Define "service" and explain how service businesses differ from manufacturing businesses.
  • 02 - Summarize the dimensions and scope of the industry including travel trends and research.
  • 03 - Identify sources and resources for determining career opportunities and Identify best practices for developing career positioning.
  • 04 - Contrast the fundamental theories of management.
  • 05 - Identify the basic tasks of managers.
  • 06 - Indicate the current trends affecting labor and human resources.
  • 07 - Prescribe which elements of a management contract are most essential.
  • 08 - Differentiate the types of franchises available and explain how franchising works.
  • 09 - Provide examples of different viewpoints concerning ethical behavior in management.

Important Information


Please review the FIU's Policies webpage. The policies webpage contains essential information regarding guidelines relevant to all courses at FIU, as well as additional information about acceptable netiquette for online courses. For additional information, please visit FIU's Policy and Procedure Library.

As a member of the FIU community you are expected to be knowledgeable about the behavioral expectations set forth in the FIU Student Conduct and Honor Code.

Technical Requirements and Skills

One of the greatest barriers to taking an online course is a lack of basic computer literacy. By computer literacy, we mean being able to manage and organize computer files efficiently and learning to use your computer's operating system and software quickly and easily. Keep in mind that this is not a computer literacy course, but students enrolled in online courses are expected to have moderate proficiency using a computer. Please go to the What's Required webpage to find out more information on this subject.

Privacy Policy Statements for Partners and Vendors

Please visit our Technical Requirements webpage for additional information.

Accessibility and Accommodation

The Disability Resource Center collaborates with students, faculty, staff, and community members to create diverse learning environments that are usable, equitable, inclusive, and sustainable. The DRC provides FIU students with disabilities the necessary support to successfully complete their education and participate in activities available to all students. If you have a diagnosed disability and plan to utilize academic accommodations, please contact the Center at 305-348-3532 or visit them at the Graham Center GC 190.

For additional assistance please contact FIU's Disability Resource Center.

Web Accessibility Statements for Partners and Vendors 

Please visit our ADA Compliance webpage for additional information about accessibility involving the tools used in this course.

Academic Misconduct Statement

Florida International University is a community dedicated to generating and imparting knowledge through excellent teaching and research, the rigorous and respectful exchange of ideas, and community service. All students should respect the right of others to have an equitable opportunity to learn and honestly demonstrate the quality of their learning. Therefore, all students are expected to adhere to a standard of academic conduct, which demonstrates respect for themselves, their fellow students, and the educational mission of the University. All students are deemed by the University to understand that if they are found responsible for academic misconduct, they will be subject to the Academic Misconduct procedures and sanctions, as outlined in the Student Conduct and Honor Code. Academic Misconduct includes:


  • The unauthorized use of any materials, information, study aids or assistance from another person on any academic assignment or exercise, unless explicitly authorized by the course Instructor; 
  • Assisting another student in the unauthorized use of any materials, information, study aids, unless explicitly authorized by the Instructor; and 
  • Having a substitute complete any academic assignment or completing an academic assignment for someone else, either paid or unpaid; and


  • The deliberate use and appropriation of another are work without any indication of the source and the representation of such work as the Student's own.
  • Assisting another student in the deliberate use and appropriation of another’s work without any indication of the source and the representation of such work as the student’s own. 

Learn more about the academic integrity policies and procedures as well as student resources that can help you prepare for a successful semester.

Panthers Care & Counseling and Psychological Services (CAPS)

If you are looking for help for yourself or a fellow classmate, Panthers Care encourages you to express any concerns you may come across as it relates to any personal behavior concerns or worries you have, for the classmate’s well-being or yours; you are encouraged to share your concerns with FIU’s Panthers Care website.

Counseling and Psychological Services (CAPS) offers free and confidential help for anxiety, depression, stress, and other concerns that life brings. Professional counselors are available for same-day appointments. Don’t wait to call (305) 348-2277 to set up a time to talk or visit the online self-help portal.

Inclusivity Statement

This course will serve to embrace the diversity and inclusivity found within Florida International University. We appreciate and respect diversity, equality, equity, cooperativeness, community, and sustainability within our online courses. We are committed to the ongoing education of our students and their participation within the course regardless of gender, ethnicity, age, sexual orientation, geographical location, religion, and disability. We strive in encouraging collaboration by preparing our students to value the differences in others. At the core of our intentions is the encouragement of acceptance and appreciation of differences within our student population and community.

Copyright Statement

The following conduct is prohibited by the Student Conduct and Honor Code. Lack of familiarity with University policy is not a defense to a violation of this Code. Unless specifically noted, the intent is not a required element to establish a policy violation. The following conduct violation or any attempt to violate the Code will be used in charging all Students or Student Organizations;

Section 5 | Conduct Violations - g. Computer Misuse

  • vii. Unauthorized distribution or downloading of copyrighted materials, including but not limited to, unauthorized peer-to-peer file sharing. This is a violation whether the user is using their own personal computer or the University’s information technology system for unauthorized distributions.

Copyright Statement: The materials and content in this online course are provided solely for student use during the course. Course materials may not be shared outside of the course or with any third party without the explicit permission of the instructor or content publisher. Visit FIU Library’s Copyright Lib Guide to learn more about copyright law and restrictions.

Additional Resources:

Course Prerequisites

There are no prerequisites for this course.

Textbook and Course Materials

Hospitality Today: An Introduction
title : 

Hospitality Today: An Introduction

authors : 

Rocco M. Angelo

publisher : 

American Hotel & Lodging Association Educational Institute, 8th Edition, 2017

publish date : 
Textbook Date
isbn 10 : 


isbn 13 : 


notes : 

Required textbook for this class

additional notes : 
Textbook Additional Notes
Textbook Description

Expectations of This Course

This is a hybrid course, which means we meet in person 50% and the other 50% of the course will be delivered online. All of the course work will be conducted online via Canvas. Expectations for performance in a hybrid course are the same as for a traditional course. In fact, hybrid courses require a degree of self-motivation, self-discipline, and technology skills which can make these courses more demanding for some students.

Students are expected to:

  • Review the getting started page located in the course modules;
  • Introduce yourself to the class during the first week by posting a self-introduction in the appropriate discussion;
  • Interact in class with instructor and peers;
  • Review and follow the course calendar and weekly outlines;
  • Log in to the course at least three times per week;
  • Respond to discussions by the due date specified. No late work will be accepted;
  • Respond to emails within two (2) days;
  • Submit assignments by the corresponding deadline in Canvas. Do not email or print assignments to hand in. All work is submitted in Canvas. 

The instructor will:

  • Log in to the course at least five (5) times per week;
  • Respond to discussion postings within seven (7) days of the deadline;
  • Respond to emails within 24 hours;
  • Grade assignments within seven (7) days of the assignment deadline.

Course Detail

Course Communication

Communication in this course will take place via the Canvas Inbox. Check out the Canvas Conversations Tutorial or Canvas Guide to learn how to communicate with your instructor and peers using Announcements, Discussions, and the Inbox. I will respond to all correspondences within 24 hours.

Discussion Forums

Keep in mind that your discussion forum postings will likely be seen by other members of the course. Care should be taken when determining what to post.

Discussion Forum Expectations:

You are expected to conduct outside cited research and post your thoughts on discussion topics presented throughout the term. There are three (3) topics that can contribute a potential of 50 points each for a total of 150 points toward your final score.

The purpose of the discussion forum is to provide a platform for students to consider how industry issues and trends may apply differently in the global (international) hospitality, travel and tourism arena.

Participation comments are not required for discussion assignments. 

Discussion postings are to be submitted via Canvas and are due no later than 11:59 pm on the designated Sunday. All discussion assignments for the term are open and available from the first day of classes and can be completed any time up to the designated deadline. Discussion assignments cannot be re-opened or due dates extended after the deadline has passed.


In order to mitigate any issues with your computer and online assessments, it is very important that you take the Practice Quiz from each computer you will be using to take your graded quizzes and exams. Assessments in this course are not compatible with mobile devices and should not be taken through a mobile phone or a tablet.

For each chapter assigned from the book, there is a ten-question, multiple-choice quiz. Only one attempt to take this quiz permitted, so be sure to have a stable and reliable Internet connection before starting. These quizzes are worth up to 50 points each, and are given to insure that major concepts and principles covered in the reading are being grasped. The quizzes are timed, providing up to 15 minutes to complete all ten questions. 

Late quizzes will not be accepted.

For more information, please review the important information about quizzes page.

Journal Entries

  • Journal entries are expected to be a compilation of reflections and conclusions drawn out of your learning experiences from the modules. You will summarize concepts or principles that were covered in the readings and assignments, explaining what you learned from them, and providing your thoughts on how those concepts or principles can be applied within the global (worldwide) marketplace. Showing quality depth of thought, be sure to emphasize the differences that might be taken into account relative to other regions, cultures, regulatory environments and/or social contexts.

    Note: spelling, grammar, and syntax are an important component of grading. If you need help with checking these, please consult the writing center (Links to an external site.). 5 points will be deducted for these types of errors.

    The fourteen (14) journal entries are worth up to 50 points each, with a potential of 700 points toward your final grade.

    Journal entries are to be submitted via Canvas and are due no later than 11:59 pm on the designated Sunday. All journal assignments for the term are open and available from the first day of classes and can be completed any time up to the designated deadline. Journal assignments cannot be re-opened or due dates extended after the deadline has passed.

    Only students who physically attended class are eligible to submit the weekly journal entries. 

    For more information, please review the important information about assignments page.

Final Project

As a final exam for this course, in order to reflect your grasp of the comprehensive course content and to demonstrate your achievement of the course outcomes, you will be asked to prepare a concise / brief 2 – 3 page written document (using APA style formatting). Details are provided in module #15. This is an individual project. 


Late work is not accepted in this class.

Course Requirements
Number of Items
Points for Each
Total Points Available
Video Introduction150505%
Final Project110010025%

* Only students who physically attend class are eligible to submit the journals unless absence was communicated and approved by your professor in advance. 

Grading Schema

Name From To
< 95%
< 90%
< 87%
< 83%
< 80%
< 77%
< 70%
< 60%

Course Calendar


Will unlock Jan 31, 2022 at 6:00 am
Will unlock Feb 28, 2022 at 6:00 am
May 01 |100 pts
Will unlock Apr 25, 2022 at 6:00 am