General Information The template

Professor Information

Instructor Profile Picture


Wenbo Huang, PhD






Office Hours

By Appointment


Turn Around Time

Within 24 hours

Additional Notes

Course Description and Purpose

This course provides an overview of the industry, its history, problems, and general operating procedures. Operating executives from the fields of hotel, restaurant, foodservice, travel, and tourism will be featured periodically*. This course will also place emphasis on the students having global awareness of all domestic, international, and intercultural issues, trends and systems that shape and enhance their ability to conduct business in a global environment.

Course Objectives

  • To acquaint the student with the dimensions and scope of this global industry including travel trends and research, while also exploring and differentiating the many career opportunities available both in western and non-western cultures.
  • To provide the student with current industry language and terms including: global terms and concepts that constantly are interchanged and incorporated within the international tourism and service industry. 
  • To have the student become aware of body language and its importance to understanding customer service concepts and understanding cultural body language in its content to being successful in conducting Hospitality business.
  • To accustom the student with current resume writing (and interviewing) techniques both domestic and international. 
  • To foster awareness to the student regarding current hospitality and tourism trends both western and non-western cultures, while exploring and diagnosing the industry’s fascinating future in the new millennium.
  • To illustrate to the student the size and make up of all the  countless venues associate with the industry and identify advantages and disadvantages of a career in  this fascinating global hospitality industry.

Important Information


Please review the FIU's Policies webpage. The policies webpage contains essential information regarding guidelines relevant to all courses at FIU, as well as additional information about acceptable netiquette for online courses. For additional information, please visit FIU's Policy and Procedure Library.

 As a member of the FIU community you are expected to be knowledgeable about the behavioral expectations set forth in the FIU Student Conduct and Honor Code.

Technical Requirements and Skills

One of the greatest barriers to taking an online course is a lack of basic computer literacy. By computer literacy, we mean being able to manage and organize computer files efficiently and learning to use your computer's operating system and software quickly and easily. Keep in mind that this is not a computer literacy course, but students enrolled in online courses are expected to have moderate proficiency using a computer. Please go to the What's Required webpage to find out more information on this subject.

Privacy Policy Statements for Partners and Vendors

Please visit our Technical Requirements webpage for additional information.

Accessibility and Accommodation

The Disability Resource Center collaborates with students, faculty, staff, and community members to create diverse learning environments that are usable, equitable, inclusive, and sustainable. The DRC provides FIU students with disabilities the necessary support to successfully complete their education and participate in activities available to all students. If you have a diagnosed disability and plan to utilize academic accommodations, please contact the Center at 305-348-3532 or visit them at the Graham Center GC 190.

For additional assistance please contact FIU's Disability Resource Center.

Web Accessibility Statements for Partners and Vendors 

Please visit our ADA Compliance webpage for additional information about accessibility involving the tools used in this course.

Academic Misconduct Statement

Florida International University is a community dedicated to generating and imparting knowledge through excellent teaching and research, the rigorous and respectful exchange of ideas, and community service. All students should respect the right of others to have an equitable opportunity to learn and honestly demonstrate the quality of their learning. Therefore, all students are expected to adhere to a standard of academic conduct, which demonstrates respect for themselves, their fellow students, and the educational mission of the University. All students are deemed by the University to understand that if they are found responsible for academic misconduct, they will be subject to the Academic Misconduct procedures and sanctions, as outlined in the Student Conduct and Honor Code. Academic Misconduct includes:


  • The unauthorized use of any materials, information, study aids or assistance from another person on any academic assignment or exercise, unless explicitly authorized by the course Instructor; 
  • Assisting another student in the unauthorized use of any materials, information, study aids, unless explicitly authorized by the Instructor; and 
  • Having a substitute complete any academic assignment or completing an academic assignment for someone else, either paid or unpaid; and


  • The deliberate use and appropriation of another are work without any indication of the source and the representation of such work as the Student's own.
  • Assisting another student in the deliberate use and appropriation of another’s work without any indication of the source and the representation of such work as the student’s own. 

Learn more about the academic integrity policies and procedures as well as student resources that can help you prepare for a successful semester.

Panthers Care & Counseling and Psychological Services (CAPS)

If you are looking for help for yourself or a fellow classmate, Panthers Care encourages you to express any concerns you may come across as it relates to any personal behavior concerns or worries you have, for the classmate’s well-being or yours; you are encouraged to share your concerns with FIU’s Panthers Care website.

Counseling and Psychological Services (CAPS) offers free and confidential help for anxiety, depression, stress, and other concerns that life brings. Professional counselors are available for same-day appointments. Don’t wait to call (305) 348-2277 to set up a time to talk or visit the online self-help portal.

Inclusivity Statement

This course will serve to embrace the diversity and inclusivity found within Florida International University. We appreciate and respect diversity, equality, equity, cooperativeness, community, and sustainability within our online courses. We are committed to the ongoing education of our students and their participation within the course regardless of gender, ethnicity, age, sexual orientation, geographical location, religion, and disability. We strive in encouraging collaboration by preparing our students to value the differences in others. At the core of our intentions is the encouragement of acceptance and appreciation of differences within our student population and community.

Course Prerequisites

Must have knowledge of Microsoft Office (Word, Excel, and PowerPoint)

English Fluency in listening, reading, speaking, and writing. 

Proctored Exam Policy

Please note that the information contained in this section applies only if your course requires a proctored exam.

Through a careful examination of this syllabus, it is the student’s responsibility to determine whether this online course requires proctored exams. Please visit our Student Proctored Exam Instructions. webpage for important information concerning proctored exams, proctoring centers, and important forms.

Textbook and Course Materials

A Book Component

Hospitality Today: An Introduction (8th ed.)
title : 

Hospitality Today: An Introduction (8th ed.)

authors : 

Rocco M. Angelo & Andrew N. Vladimir

publisher : 
Textbook Publisher
publish date : 


isbn 10 : 


isbn 13 : 
Textbook ISBN-13
notes : 
Textbook Notes
additional notes : 
Textbook Additional Notes
Textbook Description

Expectations of This Course

This is an online course, which means most (if not all) of the course work will be conducted online. Expectations for performance in an online course are the same for a traditional course. In fact, online courses require a degree of self-motivation, self-discipline, and technology skills which can make these courses more demanding for some students.

Students are expected to:

  • review the getting started page located in the course modules;
  • introduce yourself to the class during the first week by posting a self-introduction in the appropriate discussion;
  • take the practice quiz to ensure that your computer is compatible with the learning management system, Canvas;
  • interact online with instructor and peers;
  • review and follow the course calendar and weekly outlines;
  • log in to the course X times per week;
  • respond to discussions by the due date specified. No late work will be accepted; 
  • respond to emails within X days; 
  • submit assignments by the corresponding deadline

The instructor will:

  • log in to the course X week;
  • respond to discussion postings within X days of the deadline
  • respond to emails within 24 hours
  • grade assignments within X days of the assignment deadline.

Course Detail

Course Communication

Communication in this course will take place via the Canvas, WeChat Group, Email, Office hourd in the office, and classroom.  



Assignment 1: Self Introduction

Purpose: The purpose of this assignment is to communicate with your professor so that the professor can offer individual assistance to you to finish this class.  

Requirement: Write a 2 page introduction about your previous education background, your internship company, the reason you choose this program, and your future career plan. A recent photo is preferred. Use doc or docx word file, time new roman, 12, and double space. Upload to Canvas under Assignment 1 before Jan. 23,  2022 . Late submission will lose 40% of the point.

Assignment 2: Industry Introduction

Purpose: The purpose of this assignment is to give students a basic understanding about the hospitality industry, such as the scale, the brands, the services. 

Presentation: Students are required to make groups of 5 people ( group size may be flexible due to the class size). They should work together to choose a topic related to the hospitality industry. It can be an introduction of a brand, an unique service, an expansion strategy to a special region, etc. The topics of each group should be different and must be approved by the professor. This assignment is evaluated through a 10-minute classroom presentation.  Upload to Canvas under Assignment 2 before Oct 1. . Late submission will lose 40% of the point.

Assignment 3: Final Project & Presentation

Purpose: The purpose of this project is to provide the student with the opportunity to explore the world of business and particularly to business as it applies to the hospitality industry. More specifically, how current trends, economy, and social and global issues affect the industry and the student’s outlook for the internship and career.

Research Paper: Each group will select an area interested the group most and then explore the nature of the business and identify its significance to the entire hospitality industry. The project must cover how current trends, economy, social/societal, and global issues affect this chosen segment. (These segments could be: QSRs, fast casual, casual dining, fine dining, theme restaurants, tourist destination, resorts, economic hotels, B&B, timeshare, casino hotels, meeting industry (associations, corporates, exhibitions/trade shows), city clubs, country clubs, the premium cruise lines, the luxury liners, contemporary/value cruising, gaming facilities, budget airlines, luxury flights, theme parks, amusement parks, etc.)

·       In addition, the group must read at least 3 articles related to current trends and issues and incorporate into the project and presentation with the total of at least 10 references. Proper citation throughout the paper is required. Wikipedia,,, etc., will not be accepted as required references. Citations from various web pages or sections within a same site are considered only one reference.

·       Excluding cover and reference pages, the minimum length for the main body of contents must be at least 500 words with 12-font size for each of the group member (e.g. If there were 5 members in the group, the minimum length for the group is 2,500 words.)

  • Any other paper, project, or assignment submitted to other classes can’t be used for this class. Some information or sources gathered from other classes may be used for the paper, but the paper should be treated as a new one for this class.
  • Papers may not use more than 25% cited material to be accepted for evaluation. Papers using more than 25% cited material will lose 2 points from the final paper grade for each 1% of cited material over the 25% allowed. Papers using material not cited or use more than 30% cited material, may receive a zero for the paper.
  • Paper must be written according to APA style (go to for the online writing lab [OWL] for information on APA format or seek advice from FIU writing labs).

Presentation: Groups are to prepare a 20 minutes presentation on the pertinent information. You are encouraged to incorporate different media and/or materials to enhance and deliver the presentation. However, please be advised to avoid using lengthy video clips from other sources/outlets.


·       As a critical part of the assessment, your thoughtful and thorough evaluation on your teammates is required. 20-point deduction will be calculated from your received grade for not completing the evaluation or giving a fair assessment.

·       If anyone who is lacking the communication and contribution during the project development, the entire group has the unanimous power to fire the individual. Once anyone who is being fired by the group, (s)he must take the responsibility and face the consequence by receiving grade “0” for the project. There is no any alternative for this project.

 Required Materials for Submission

    1.  A hard copy of printed paper is required to submit before the presentation. It includes a cover page with course number, title of the presentation, and your names and IDs, a table of contents, and a reference page. No page number on the cover page and table of contents.   

    2.  An electronic file is required to submit onto Canvas under Assignment 3.  (having one designated member to submit on behalf of the group; one copy from each group is needed).



0% of Total
Due Jan 23 2022 at 11:59 pm | 100 pts


[Insert notes about grading here]

Course Requirements
Number of Items
Points for Each
Total Points Available
Test 1
Test 2
Final Project Presentation

Grading Schema

Name From To
< 95%
< 90%
< 87%
< 83%
< 80%
< 77%
< 70%
< 60%

Course Calendar

Weekly Schedule

Please see Module Syllabus!!!!!

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