Human Resource Management for Hospitality Industry

HFT 2220  Spring, 2022

Professor Information

Instructor Profile Picture

Instructor

Yuchen Ti

Office

TUC-FIU C504

E-mail

yuti@fiu.edu

phone

13920788926

Office Hours

By Appointment

Turn Around Time

9:00-19:00

Wechat

923060404

Course Description and Purpose

Human Resource Management for the Hospitality Industry is an introductory course providing an overview of human resources management practices and policies in the hospitality industry. The course is designed to improve and advance student's skills through understanding of both hourly and management human resource policies.

Topics explored in this course include the basic human resources functions of Employment Law, Strategic HR Planning, Job Analysis, Recruitment, Selection, Orientation, Training, Development, Performance Evaluations, Compensation Administration, Benefits Administration, Labor Unions, Collective Bargaining, Health, Safety, Employee Assistance Programs, Discipline, Exits, Social Responsibility and Ethics.

Upon completion of this course, students should be able to have a greater understanding of human resources management practices and policies, describe the role of employment law within the applicable human resources management practices and recognize the importance of human resources management practices in the hospitality industry.

Students will be assessed by quizzes, discussions, individual assignments, group presentation and group projects.

Course Objectives

At the conclusion of this course, students will be able to:

1.Recognize and explain the various employment laws that impact the human resources functions covered in this course.

2.Understand the importance of job analysis and how the results of job analysis are used.

3.Recall human resources planning, internal recruitment and external recruiting and selection functions.

4.Understand the purpose of an orientation program, training and development.

5.Discuss the functions of performance appraisals used in hospitality organizations.

6.Compare the different types of compensation plans, benefits and incentives in modern hospitality organizations.

7.Understand the legislation and processes that are involved with labor unions, negotiation, and collective bargaining.

8.Explain the role of human resources management in health, safety and employee assistance programs.

9.Understand the function of turnover, discipline and exiting the hospitality organization.

10.Recognize and site the importance of ethics and social responsibility as a manager with human resources responsibilities.

11.Identify the differences between peer reviewed and trade literature, examining the article to be able to synthesize HR peer reviewed literature.

Program Learning Outcomes Related Objectives

Program Learning Outcome
Course Objectives
Assessment
Activities
Information literacy reinforced
Students will be able to recognize and explain the various employment laws that impact the HR functions covered in this course.

Quiz

Online Classroom

Discussion


Assigned Readings

Disscussion Board
Written communication reinforced
Students will be able to understand the importance of job analysis and how the results of job analysis are used.

Quiz

Assigned Readings

Role Play
Information literacy reinforced
Students will be able to recall human resources planning, internal recruitment and external recruiting and selection functions.

Assignments

Group Project

Discussion

Selection of HR topic for group disscussion, Internet Research, Assigned Readings, Role play
Written communication reinforced
Students will be able to understand the purpose of an orientation program, training and development.

Quiz

Group Project

Assignments

Assigned Readings

Roleplay
Written communication reinforced
Students will be able to discuss the functions of performance appraisals used in hospitality organizations.

Quiz

Group Project

Assigned Readings
Written communication reinforced
Students will be able to compare the different types of compensation plans, benefits and incentives.

Quiz

Group Project

Assigned Readings
Written communication reinforced
Students will be able to understand the legislation and processes that are involved with labor unions, negotiation and collective bargaining.

Quiz

Group Disscussion

Group Project

Assigned Readings
Written communication reinforced
Students will be able to explain the role of HR management in health, safety and employee assistance programs.

Quiz

Group Project

Assigned Readings
Written communication reinforced
Students will be able to understand the function of turnover, discipline and exiting the organization.

Quiz

Group Project

Assigned Readings

Written communication reinforced

Professionalism

Business Ethics Reinforced

Students will be able to recognize and site the importance of ethics and social responsibility as a manager with HR responsibilities

Quiz

Discussion

Group Project

Assigned Readings

Written communication reinforced

Information literacy reinforced

Critical thinking emphasized

Students will be able to identify the difference between peer reviewed and trade literature, examining the article to be able to synthesize HR peer reviewed literature.

Discussion

Group Project

Group Presentation


Summarize peer reviewed journal in own words.

TEACHING METHODOLOGY

The methodology for this course includes lectures, discussions, quizzes, student presentations, and a final research project.

Important Information

Policies

Please review the FIU's Policies webpage. The policies webpage contains essential information regarding guidelines relevant to all courses at FIU, as well as additional information about acceptable netiquette for online courses. For additional information, please visit FIU's Policy and Procedure Library.

As a member of the FIU community you are expected to be knowledgeable about the behavioral expectations set forth in the FIU Student Conduct and Honor Code.

CLASS ATTENDANCE AND PARTICIPATION

Learning can be accomplished either as an individual or as a shared experience.  The class environment is designed to encourage your active participation. Your attendance and involvement is important to us all. The practice of HRM requires commitment on the part of the human resource manager. In order to be successful in this class and in life, you must make a commitment. Your commitment requires that you attend every class, arrive on time, be completely prepared and participate fully until the end of class. As in life, you are given two personal days (free class absences; one for double-course sessions and two for single course sessions) which you may take without penalty. However, when you miss class you are responsible for all work/assignments due on that date and any material distributed.  No make-up quizzes will be offered; and, late work assignments will not be accepted.  Each student MUST do their own work.  Duplicate papers will cause both participants to Academic procedures and sanctions.  

5 class absences for any reasons will receive a failure grade in this course.

Technical Requirements and Skills

One of the greatest barriers to taking an online course is a lack of basic computer literacy. By computer literacy, we mean being able to manage and organize computer files efficiently and learning to use your computer's operating system and software quickly and easily. Keep in mind that this is not a computer literacy course, but students enrolled in online courses are expected to have moderate proficiency using a computer. Please go to the What's Required webpage to find out more information on this subject.

Privacy Policy Statements for Partners and Vendors

Please visit our Technical Requirements webpage for additional information.


This course utilizes the following tools:

1.Messages for all course communication. 

2.Assessments for Quizzes (weekly)

3.Discussion for Participation (weekly)

4.Assignments & turnitin for submitting Assignments

5.Grades for viewing all grades.

Accessibility and Accommodation

The Disability Resource Center collaborates with students, faculty, staff, and community members to create diverse learning environments that are usable, equitable, inclusive, and sustainable. The DRC provides FIU students with disabilities the necessary support to successfully complete their education and participate in activities available to all students. If you have a diagnosed disability and plan to utilize academic accommodations, please contact the Center at 305-348-3532 or visit them at the Graham Center GC 190.

For additional assistance please contact FIU's Disability Resource Center.

Web Accessibility Statements for Partners and Vendors 

Please visit our ADA Compliance webpage for additional information about accessibility involving the tools used in this course.

Academic Misconduct Statement

Florida International University is a community dedicated to generating and imparting knowledge through excellent teaching and research, the rigorous and respectful exchange of ideas, and community service. All students should respect the right of others to have an equitable opportunity to learn and honestly demonstrate the quality of their learning. Therefore, all students are expected to adhere to a standard of academic conduct, which demonstrates respect for themselves, their fellow students, and the educational mission of the University. All students are deemed by the University to understand that if they are found responsible for academic misconduct, they will be subject to the Academic Misconduct procedures and sanctions, as outlined in the Student Conduct and Honor Code. Academic Misconduct includes:

 Cheating

  • The unauthorized use of any materials, information, study aids or assistance from another person on any academic assignment or exercise, unless explicitly authorized by the course Instructor; 
  • Assisting another student in the unauthorized use of any materials, information, study aids, unless explicitly authorized by the Instructor; and 
  • Having a substitute complete any academic assignment or completing an academic assignment for someone else, either paid or unpaid; and

Plagiarism

  • The deliberate use and appropriation of another are work without any indication of the source and the representation of such work as the Student's own.
  • Assisting another student in the deliberate use and appropriation of another’s work without any indication of the source and the representation of such work as the student’s own. 

Learn more about the academic integrity policies and procedures as well as student resources that can help you prepare for a successful semester.

Panthers Care & Counseling and Psychological Services (CAPS)

If you are looking for help for yourself or a fellow classmate, Panthers Care encourages you to express any concerns you may come across as it relates to any personal behavior concerns or worries you have, for the classmate’s well-being or yours; you are encouraged to share your concerns with FIU’s Panthers Care website.

Counseling and Psychological Services (CAPS) offers free and confidential help for anxiety, depression, stress, and other concerns that life brings. Professional counselors are available for same-day appointments. Don’t wait to call (305) 348-2277 to set up a time to talk or visit the online self-help portal.

Inclusivity Statement

This course will serve to embrace the diversity and inclusivity found within Florida International University. We appreciate and respect diversity, equality, equity, cooperativeness, community, and sustainability within our online courses. We are committed to the ongoing education of our students and their participation within the course regardless of gender, ethnicity, age, sexual orientation, geographical location, religion, and disability. We strive in encouraging collaboration by preparing our students to value the differences in others. At the core of our intentions is the encouragement of acceptance and appreciation of differences within our student population and community.

Copyright Statement

The following conduct is prohibited by the Student Conduct and Honor Code. Lack of familiarity with University policy is not a defense to a violation of this Code. Unless specifically noted, the intent is not a required element to establish a policy violation. The following conduct violation or any attempt to violate the Code will be used in charging all Students or Student Organizations;

Section 5 | Conduct Violations - g. Computer Misuse

  • vii. Unauthorized distribution or downloading of copyrighted materials, including but not limited to, unauthorized peer-to-peer file sharing. This is a violation whether the user is using their own personal computer or the University’s information technology system for unauthorized distributions.

Copyright Statement: The materials and content in this online course are provided solely for student use during the course. Course materials may not be shared outside of the course or with any third party without the explicit permission of the instructor or content publisher. Visit FIU Library’s Copyright Lib Guide to learn more about copyright law and restrictions.

Additional Resources:

Student Responsibilities

It is assumed that students have attained a level of maturity that motivates them to take responsibility for achieving the learning objectives of this course by using the learning tools provided. This course is designed to be completed successfully through the use of three learning assignments:

1)doing the homework assignments on a timely basis

2)doing the reading assignments on a timely basis, and

3)attending all classes, taking appropriate notes and PARTICIPATING IN CLASS DISCUSSIONS. Since managers frequently engage in group presentations, as future managers you are expected to gain experience in developing and expressing your ideas before a group of your peers in the class. This being a learning environment, it is the instructor's intent to use class participation to enhance respect for each individual and help develop their self-confidence in a friendly setting. 

A student who does not use all three of the above tools appropriately and in a timely fashion runs the risk of falling behind and being unable to keep up with the rest of the class. More importantly, the student is wasting an opportunity to improve himself/herself.

A.    If, after doing the reading and homework assignments, a student does not understand a topic that has been explained in class, it is the student's responsibility to visit the instructor during office hours, or contact via e-mail to seek additional instructional assistance, or to seek such assistance from classmates, or from any other source that is available.

B.    It is impossible to cover all assigned reading materials in class. Therefore it is of particular importance that a student request further explanation of any assigned material that the student does not understand, and that is not covered in class. Students are responsible, in the relevant classes, and on the relevant examinations, for the corresponding material in the reading and homework assignments regardless of whether it is, or is not, covered in class.

C.    In the unfortunate event that a student is obliged to miss a class seminar for circumstances beyond his/her control, the student is responsible for taking any exceptional steps necessary to learn the material discussed in that class. Such steps may include obtaining assistance from classmates and/or requesting assistance from the instructor during office hours, going to tutoring sessions, or from any other available source.

Textbook and Course Materials

Human Resource Management (Version 3.0). (Required)
title : 

Human Resource Management (Version 3.0). (Required)

authors : 

Laura Portolese

publisher : 

Flat World Knowledge, Inc.

ISBN

978-1-4533-9234-8

Description

Expectations of This Course

HRM is the fundamental, essential administrative strategy for the organizational success. Students are expected to sync your personal calendar with the course schedule, participate actively; prepare well for all quizzes and other assignments and projects; learn all aspects of HRM and think systematically and logically.

Students are expected to:

  • review the getting started page located in the course modules;
  • introduce yourself to the class during the first week by posting a self-introduction in the appropriate discussion;
  • take the practice quiz to ensure that your computer is compatible with the learning management system, Canvas;
  • interact online with instructor and peers;
  • review and follow the course calendar and weekly outlines;
  • log in to the course 3 times per week;
  • respond to discussions by the due date specified. No late work will be accepted; 
  • respond to emails within 2 days; 
  • submit assignments by the corresponding deadline

The instructor will:

  • log in to the course 15 weeks;
  • respond to discussion postings within 5 days of the deadline
  • respond to emails within 24 hours
  • grade assignments within 3 days of the assignment deadline.

Course Detail

Course Communication

Communication in this course will take place via the Canvas Inbox. Check out the Canvas Conversations Tutorial or Canvas Guide to learn how to communicate with your instructor and peers using Announcements, Discussions, and the Inbox. I will respond to all correspondences within 24 hours.

Assessments

In order to mitigate any issues with your computer and online assessments, it is very important that you take the "Practice Quiz" from each computer you will be using to take your graded quizzes and exams. It is your responsibility to make sure your computer meets the minimum hardware requirements.

All assessments will auto-submit when (1) the timer runs out OR (2) the closing date/time is reached, whichever happens first. For example, if a quiz has a closing time of 5:00 pm but the student begins the exam at 4:55 pm, the student will only have 5 minutes to complete the quiz.

  • List all assessments (i.e. graded or practice)
  • Provide the dates and times when assessments will become available (i.e. From Monday 10:00 am – Tuesday 11:59 pm)
  • Provide assessment duration (i.e. 30 minutes)
  • Provide details for results
  • When will students be able to see the results (i.e. Immediately after exam, after the availability period has ended, or not at all)
  • What will they be able to see the results (i.e. Total score only, all of the questions and answers, etc.)
  • The expected turn-around time for feedback or grade.\

Assessments in this course are not compatible with mobile devices and should not be taken through a mobile phone or a tablet. If you need further assistance please contact FIU Canvas Help Team.

 DingDing Video Conference 

DingDing is a online study platform tool that you can use to interact with your professor and fellow students by sharing screens, chatting, broadcasting live video/audio, and taking part in other interactive online activities. We will be utilizing this tool to conduct online classroom study during COVID-19 pendemic.

DingDing LIVE Meetings will be held following regular course schedule of Spring 2022 .


Grading

Course Requirements
Number of Items
Points for Each
Total Points Available
Weight
Quizzes/Assignments
10100100025%
Group Project110010025%
Discussion
110105%
Project Presentation
110010015%
Role Play
15510%
Attendance/Participation
101105%
Final Exam110010015%
Total
25N/A1325100%

Grading Schema

Letter GradeRangeLetter GradeRangeLetter GradeRange
AAbove 93B-81-83D+67-70
A-91-92C+77-80D64-66
B+87-90C74-76D-60-63
B84-86C-71-73F<60

Course Calendar

Weekly Schedule

DateModuleTasks
W1:Jan.10
MODULE WEEK 1

Review of Syllabus and Course Assignments ; Self-introduction; Group forming

Reading:  Chapter 1 & Chapter 2 

 Activity: Videos for Chapter 1

W2:Jan.17
MODULE WEEK 2

Lecture :  Chapter 1&2-Developing and Implementing Strategic HRM Plans; 

Reading : Chapter 3

Activity:   Videos for Chapter 2 and Chapter 3

W3:Feb.7
MODULE WEEK 3

Lecture: Chapter 3;  Quiz 1: 30 minutes

Reading: Chapter 4&5; Group Project Topic & Role Play

W4:Feb.14
MODULE WEEK 4

Lecture: Chapter 4-Recruitment & Chapter 5-Selection; Assignment 1

Reading: Chapter 6; Group project topic approval;

Role Play One

W5:Feb.21
MODULE WEEK 5

Lecture: Chapter 6-Compensation and Benefits; Quiz 2: 30 minutes

Reading: Chapter 7&8; Case study and discussion

W6:Feb.28
MODULE WEEK 6

Lecture: Chapter 7&8- Retention and Motivation,Training and Development

Assignment 2; Role Play Two

Reading: Chapter 9

W7:Mar.7
MODULE WEEK 7

Lecture: Chapter 9-Successful Employee Communication

Quiz 3: 30 minutes; Role Play Three 

Reading: Chapter 10

W8:Mar.14
MODULE WEEK 8

Lecture: Chapter 10-Managing Employee Performance

Assignment 3; Case study and discussion

Reading: Chapter 11

W9:Mar.21
MODULE WEEK 9

Lecture: Chapter 11-Employee Assessment

Quiz 4: 30 minutes; Role Play Four

Reading: Chapter 13

W10: Mar.28
MODULE WEEK 10

Lecture: Chapter 13-Safety and Health at work

Quiz 5: 30 minutes; Case study and discussion

Reading: Chapter 14

W11: Apr.4
MODULE WEEK 11

Lecture: Chapter 14-International HRM

Quiz 6: 30 minutes; Role Play Five

W12: Apr.11
MODULE WEEK 12
Quiz 7: 30 minutes; Final Review, Case Study Presentation
W13: Apr.18
MODULE WEEK 13
 Case Study Presentation
W 14: Apr.25

 Case Study Presentation
W 15:May.2
                      Final Exam

*All quizzes will be announced in class