Lodging Operations Control
General Information The template
Steven V. Moll, Associate Professor and Vice Provost Emeritus
Monday/Wednesday - Noon to 1:00 pm
Course Description and Purpose
Lodging Operations Control is a course in lodging management, which focuses on developing analytical and operational skills necessary for exercising managerial control of a hotel facility. As a hybrid class, we utilize our relationship with the local hotel industry to have a series of outstanding guests speakers. As such, it is imperative that students attend and participate in every class.
Upon completing this course, students will be able to:
Please review the FIU's Policies webpage. The policies webpage contains essential information regarding guidelines relevant to all courses at FIU, as well as additional information about acceptable netiquette for online courses. For additional information, please visit FIU's Policy and Procedure Library.
As a member of the FIU community you are expected to be knowledgeable about the behavioral expectations set forth in the FIU Student Conduct and Honor Code.
Technical Requirements and Skills
One of the greatest barriers to taking an online course is a lack of basic computer literacy. By computer literacy, we mean being able to manage and organize computer files efficiently and learning to use your computer's operating system and software quickly and easily. Keep in mind that this is not a computer literacy course, but students enrolled in online courses are expected to have moderate proficiency using a computer. Please go to the What's Required webpage to find out more information on this subject.
Please visit our Technical Requirements webpage for additional information.
Accessibility and Accommodation
The Disability Resource Center collaborates with students, faculty, staff, and community members to create diverse learning environments that are usable, equitable, inclusive, and sustainable. The DRC provides FIU students with disabilities the necessary support to successfully complete their education and participate in activities available to all students. If you have a diagnosed disability and plan to utilize academic accommodations, please contact the Center at 305-348-3532 or visit them at the Graham Center GC 190.
For additional assistance please contact FIU's Disability Resource Center.
Web Accessibility Statements for Partners and Vendors
Please visit our ADA Compliance webpage for additional information about accessibility involving the tools used in this course.
Academic Misconduct Statement
Florida International University is a community dedicated to generating and imparting knowledge through excellent teaching and research, the rigorous and respectful exchange of ideas, and community service. All students should respect the right of others to have an equitable opportunity to learn and honestly demonstrate the quality of their learning. Therefore, all students are expected to adhere to a standard of academic conduct, which demonstrates respect for themselves, their fellow students, and the educational mission of the University. All students are deemed by the University to understand that if they are found responsible for academic misconduct, they will be subject to the Academic Misconduct procedures and sanctions, as outlined in the Student Conduct and Honor Code. Academic Misconduct includes:
Panthers Care & Counseling and Psychological Services (CAPS)
If you are looking for help for yourself or a fellow classmate, Panthers Care encourages you to express any concerns you may come across as it relates to any personal behavior concerns or worries you have, for the classmate’s well-being or yours; you are encouraged to share your concerns with FIU’s Panthers Care website.
Counseling and Psychological Services (CAPS) offers free and confidential help for anxiety, depression, stress, and other concerns that life brings. Professional counselors are available for same-day appointments. Don’t wait to call (305) 348-2277 to set up a time to talk or visit the online self-help portal.
This course will serve to embrace the diversity and inclusivity found within Florida International University. We appreciate and respect diversity, equality, equity, cooperativeness, community, and sustainability within our online courses. We are committed to the ongoing education of our students and their participation within the course regardless of gender, ethnicity, age, sexual orientation, geographical location, religion, and disability. We strive in encouraging collaboration by preparing our students to value the differences in others. At the core of our intentions is the encouragement of acceptance and appreciation of differences within our student population and community.
The following conduct is prohibited by the Student Conduct and Honor Code. Lack of familiarity with University policy is not a defense to a violation of this Code. Unless specifically noted, the intent is not a required element to establish a policy violation. The following conduct violation or any attempt to violate the Code will be used in charging all Students or Student Organizations;
Section 5 | Conduct Violations - g. Computer Misuse
Copyright Statement: The materials and content in this online course are provided solely for student use during the course. Course materials may not be shared outside of the course or with any third party without the explicit permission of the instructor or content publisher. Visit FIU Library’s Copyright Lib Guide to learn more about copyright law and restrictions.
Textbook and Course Materials
Expectations of This Course
This is a hybrid course, which means some of the course work will be conducted online. Expectations for performance in a hybrid course are the same for a traditional course. In fact, hybrid courses require a degree of self-motivation, self-discipline, and technology skills which can make these courses more demanding for some students.
Students are expected to:
The instructor will:
Communication in this course will take place via the Canvas Inbox and via FIU email. Check out the Canvas Conversations Tutorial or Canvas Guide to learn how to communicate with your instructor and peers using Announcements, Discussions, and the Inbox. I will respond to all correspondences within 24 hours. Professor Moll's FIU email is email@example.com.
In order to mitigate any issues with your computer and online assessments, it is very important that you take the "Practice Quiz" from each computer you will be using to take your graded quizzes and exams. It is your responsibility to make sure your computer meets the minimum hardware requirements.
All assessments will auto-submit when (1) the timer runs out OR (2) the closing date/time is reached, whichever happens first. For example, if a quiz has a closing time of 5:00 pm but the student begins the exam at 4:55 pm, the student will only have 5 minutes to complete the quiz.
Assessments in this course are not compatible with mobile devices and should not be taken through a mobile phone or a tablet. If you need further assistance please contact FIU Canvas Help Team.
This is to be a research report. You must draw heavily on resources outside of your personal experiences and framework of the courses taken in your educational background. As a future hospitality manager, it is important that you are familiar with the published resources available. The length and depth is only limited by your time, effort and ambition. You will find more than enough resources to perform your research. The following guide is designed to assist you in writing your paper:
1. You will choose a topic related to hotel operations. Once you have chosen your topic, plan on spending time familiarizing yourself with materials dealing with it. Contact Professor Moll to get approval of the topic.
2. Make an outline of the paper. This outline will become the Table of Contents of your written report. The Table of Contents must include page numbers.
3. Select a minimum of 10 publications/articles as references in writing the report. You may not use your class textbook as resource material. To the extent possible, please make use of refereed research journals – a minimum of ONE such journal MUST BE USED as a source. All resources will be included on the Reference page; a separate page to be included at the end of your written report.
4. Prepare the written report. There must be a title page which contains the title of the paper, your name and student identification number. You must include an Introduction page which introduces your topic and briefly describes why you chose it; and, a Summary which follow the requirements indicated on the Research Paper Rubric. The paper must be narrative; do not use lengthy quotations or numerous bullet points in the body of the paper.
5. The body of the report must discuss your topic applied to the hospitality industry in a logical, cogent manner. This section must be your work supported by citations from published sources.
6.The body of the paper is to be a minimum of 10 pages not including title page, table of contents, lengthy quotes, tables, or case examples. The report must be typed, doubled spaced with one inch margins, top, bottom, left and right. Use only 12-point type with either “Times New Roman”, “Calibri” or “Century Gothic” font; other styles will not be accepted. It is critical that the paper conform to the length requirements or your grade will be impacted. See the Research Paper Rubric for specifics.
7. Pages must be numbered; the Introduction is page 1. The introduction is preceded by the Table of Contents (see guideline 2 above). Reports should include a Title Page with title of report, your name, and the date. Following the title page you should place your Table of Contents and then the Introduction.
8. This is a research paper, so citations are a necessity. Please use APA® style format for the research report. Unless the work is your own, failure to credit the source is plagiarism. If you plagiarize a work you will receive a failing (F) grade for the paper. If in doubt, ask Professor Moll. The Writing Center located on the second floor of the Hubert Library at the Biscayne Bay Campus is a resource available to you. TurnItIn.com® on the class’ Canvas® website and will be used to check for plagiarism. Papers with more than a 20% use of cited material, or papers using material not cited, will be penalized. Any paper rated over 30% non-student writing by Turnitin.com® will have the final grade for the paper reduced by a full letter grade for each 10%.
9. A proper bibliographical citation must include author, name of book or journal, title of article, volume and issue number, page numbers of article, publisher, and year of publication. It should be in alphabetical order.
10. Please proof-read your paper for typographical and spelling errors as this severely detracts from the final grade of your paper. It is strongly suggested that you use the spelling and grammar tools in Word® to ensure that your paper is correct. Remember that sometimes the tools don’t pick up words that are spelled correctly but are inappropriately used.
12. You are required to submit your paper online to turnitin.com® on the class’ Canvas® website. Specific instructions for submission will be provided to you in class. Please carefully review the Research Paper Rubric for specific evaluation criteria.
13. Grading criteria will be indicated on a rubric to be provided to you and discussed in class early in the semester. The rubric is located on the course’s Canvas® home page.
[Insert notes about grading here]
|Course Requirements||Number of Items||Points for Each||Weight|
|May 9, 2022|
Chapter 1 - Overview of the Hotel IndustryChapter 2 - The Guest Service Imperative
Read Chapters 1 and 2 on the Industry Overview and The Guest Service Imperative
|May 11, 2022|| Chapters 3 – The Hotel General Manager|
Chapter 4 – General Managers as Leaders
Guest Speaker: Jeff Giasson, VP and General Manager of the Estates at Acqualina
Read Chapter 3 on The Hotel General Manager
Read Chapter 4 on General Managers as Leaders
|May 16, 2022|| |
Review Chapter 5 – Human Resources
Guest Speaker: Bobbie Mesa, VP of People and Culture, Acqualina Resort
Read Chapter 5 on Human Resources
|May 18, 2022|
Chapter 6 –Hotel Accounting
Chapter 7 – Revenue Management
Guest Speaker: Mehernosh Jenangir, Corporate Director of Revenue Management, Loews Hotels
Read Chapter 6 on Hotel Accounting
Read Chapter 7 on Revenue Management
|May 22, 2022||Mid-Term Examination (online). To be completed before midnight|
|May 23, 2022|
Chapter 8 – Sales and Marketing
Guest Speaker: Kevin Bryant, VP Sales and Marketing, Fontainebleau Miami Beach
Read Chapter 8 on Sales & Marketing
|May 25, 2022|| |
Chapters 9 – The Front Office
Chapter 10 – Housekeeping
Guest Speaker: Catherine Davalle, Spa Director, Acqualina Resort
Read Chapters 9 on The Front Office
Read Chapter 10 on Housekeeping
|June 1, 2022|
Chapter 11 – Food and Beverage
Guest Speaker: TBD, Food & Beverage Director, Fontainebleau Hotel and Resort
Term Paper is due before 11:59 pmWednesday, June 1, 2022
Read Chapter 11 on Food and Beverage
|June 6, 2022|
Chapter 12 – Property Operation and Maintenance
Rachele Ibarra, Director of Operations, Acqualina Resort
Read Chapter 12 on Property Operation & Maintenance
|June 8, 2022|
Chapter 13 – Personal Safety and Property Security
Ricardo Bejerano, Executive Director of Security, Acqualina Resort
Read Chapter 13 on Personal Safety and Property Security
|June 13, 2022|| Chapter 15 - Managing in the Global Hospitality Industry|
Derek Lescrinier, VP of Rooms, Fontainebleau Miami Beach
Read Chapter 15 on Managing in the Global Hotel Industry
|June 15, 2022|
Final Examination (online). To be completed before midnight