HFT 3006 Syllabus

Professor Information

Instructor Profile Picture


Professor Newman







Office Hours

By Appointment

Jill's Cell


Course Objectives

This experiential course will cover seven soft skills: teamwork, communication skills, problem solving skills, conflict resolution, work ethic, flexibility/adaptability, and interpersonal skills.

Learning Outcomes

  1.  Students will understand the components of EI and complete their own EI assessment.   They will identify strengths and opportunities to apply EI.
  2. Students will demonstrate empathy and effective listening skills.
  3. Students will complete an effective win/win problem solving solution to a problem.
  4. Students will understand the components of a difficult conversation and practice effective confrontation skills.
  5. Students will assess team dysfunctions and compile recommendations for overcoming them.
  6. Students will “try-on” new behaviors and thoughts to create positive habits regarding optimism, gratitude.
  7. The FIU micro-credential Understanding Emotional Intelligence has been embedded into this course.  


No prior knowledge related to the content of this badge is necessary. 
To receive this badge, you must pass all assessments and quizzes related to the badge with an 80% score or better. At the end of the semester, you will need to create an account with Credly to retrieve your digital badge. This badge can be placed on your resume as well as your LinkedIn profile. For any questions regarding the badges, feel free to send an email to qep@fiu.edu.
Understanding Emotional Intelligence will give you the skills and competency in emotional intelligence. 
After taking this course, you will have a better understanding of the main emotional intelligence concepts related to personal and social awareness, self-management, and relationship management. You will be able to identify and manage emotions; identify negative beliefs and self-talk; listen empathetically, and better manage relationships.

Emotional intelligence (EI) is critical for both your personal and professional growth. It is increasingly recognized as a skill leading to personal well-being, self-management, effective communication, problem-solving, and the ability to work with others. Studies show that the most effective leaders have high levels of emotional intelligence.  
You will learn emotional intelligence concepts related to personal and social awareness, self-management, and relationship management. You will also learn strategies to recognize and manage emotions, identify negative beliefs and self-talk, listen empathetically, and manage relationships. Upon completion of this micro-credential, you will be able to:
·Identify and describe emotions, discuss the fight or flight response, describe strategies for combatting it.
·Discuss the four attributes of empathy, identify responses that help create empathy, demonstrate empathetic strategies in conversation.
·Identify negative beliefs and self-talk, apply the ABC strategy to challenge irrational beliefs, describe strategies for mindful use of technology.
·Apply win-win problem solving to a real-life problem; describe strategies for effective teamwork; discuss strategies for influencing and managing change.
·Develop an Emotional Intelligence Self-Improvement Plan that identifies your strengths and weaknesses and describe how the EI skills apply to your major and career of interest.


There are no prerequisites for this course.

Course participation is required.  Attendance will be factored into the final grade.

Course Description and Purpose

This course will help students develop character traits and interpersonal skills associated with high emotional intelligence to improve work relationships with others.

Important Information


Please review the FIU's Policies webpage. The policies webpage contains essential information regarding guidelines relevant to all courses at FIU, as well as additional information about acceptable netiquette for online courses. For additional information, please visit FIU's Policy and Procedure Library.

 As a member of the FIU community you are expected to be knowledgeable about the behavioral expectations set forth in the FIU Student Conduct and Honor Code.

Technical Requirements and Skills

One of the greatest barriers to taking an online course is a lack of basic computer literacy. By computer literacy, we mean being able to manage and organize computer files efficiently and learning to use your computer's operating system and software quickly and easily. Keep in mind that this is not a computer literacy course, but students enrolled in online courses are expected to have moderate proficiency using a computer. Please go to the What's Required webpage to find out more information on this subject.

Privacy Policy Statements for Partners and Vendors

Please visit our Technical Requirements webpage for additional information.

Accessibility and Accommodation

The Disability Resource Center collaborates with students, faculty, staff, and community members to create diverse learning environments that are usable, equitable, inclusive, and sustainable. The DRC provides FIU students with disabilities the necessary support to successfully complete their education and participate in activities available to all students. If you have a diagnosed disability and plan to utilize academic accommodations, please contact the Center at 305-348-3532 or visit them at the Graham Center GC 190.

For additional assistance please contact FIU's Disability Resource Center.

Web Accessibility Statements for Partners and Vendors 

Please visit our ADA Compliance webpage for additional information about accessibility involving the tools used in this course.

Academic Misconduct Statement

Florida International University is a community dedicated to generating and imparting knowledge through excellent teaching and research, the rigorous and respectful exchange of ideas, and community service. All students should respect the right of others to have an equitable opportunity to learn and honestly demonstrate the quality of their learning. Therefore, all students are expected to adhere to a standard of academic conduct, which demonstrates respect for themselves, their fellow students, and the educational mission of the University. All students are deemed by the University to understand that if they are found responsible for academic misconduct, they will be subject to the Academic Misconduct procedures and sanctions, as outlined in the Student Conduct and Honor Code. Academic Misconduct includes:


  • The unauthorized use of any materials, information, study aids or assistance from another person on any academic assignment or exercise, unless explicitly authorized by the course Instructor; 
  • Assisting another student in the unauthorized use of any materials, information, study aids, unless explicitly authorized by the Instructor; and 
  • Having a substitute complete any academic assignment or completing an academic assignment for someone else, either paid or unpaid; and


  • The deliberate use and appropriation of another are work without any indication of the source and the representation of such work as the Student's own.
  • Assisting another student in the deliberate use and appropriation of another’s work without any indication of the source and the representation of such work as the student’s own. 

Learn more about the academic integrity policies and procedures as well as student resources that can help you prepare for a successful semester.

Panthers Care & Counseling and Psychological Services (CAPS)

If you are looking for help for yourself or a fellow classmate, Panthers Care encourages you to express any concerns you may come across as it relates to any personal behavior concerns or worries you have, for the classmate’s well-being or yours; you are encouraged to share your concerns with FIU’s Panthers Care website.

Counseling and Psychological Services (CAPS) offers free and confidential help for anxiety, depression, stress, and other concerns that life brings. Professional counselors are available for same-day appointments. Don’t wait to call (305) 348-2277 to set up a time to talk or visit the online self-help portal.

Inclusivity Statement

This course will serve to embrace the diversity and inclusivity found within Florida International University. We appreciate and respect diversity, equality, equity, cooperativeness, community, and sustainability within our online courses. We are committed to the ongoing education of our students and their participation within the course regardless of gender, ethnicity, age, sexual orientation, geographical location, religion, and disability. We strive in encouraging collaboration by preparing our students to value the differences in others. At the core of our intentions is the encouragement of acceptance and appreciation of differences within our student population and community.

Course Prerequisites

There are no prerequisites for this course.

Textbook and Course Materials

Daring Greatly
title : 
Daring Greatly
authors : 
Brené Brown
publisher : 
Penguin, Apr-2015
publish date : 
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Additional Notes
The #1 New York Times bestseller. More than 2 million copies sold! Look for Brené Brown’s new podcast, Dare to Lead, as well as her ongoing podcast Unlocking Us! From thought leader Brené Brown, a transformative new vision for the way we lead, love, work, parent, and educate that teaches us the power of vulnerability. “It is not the critic who counts; not the man who points out how the strong man stumbles, or where the doer of deeds could have done them better. The credit belongs to the man who is actually in the arena, whose face is marred by dust and sweat and blood; who strives valiantly; . . . who at the best knows in the end the triumph of high achievement, and who at worst, if he fails, at least fails while daring greatly.”—Theodore Roosevelt Every day we experience the uncertainty, risks, and emotional exposure that define what it means to be vulnerable or to dare greatly. Based on twelve years of pioneering research, Brené Brown PhD, MSW, dispels the cultural myth that vulnerability is weakness and argues that it is, in truth, our most accurate measure of courage. Brown explains how vulnerability is both the core of difficult emotions like fear, grief, and disappointment, and the birthplace of love, belonging, joy, empathy, innovation, and creativity. She writes: “When we shut ourselves off from vulnerability, we distance ourselves from the experiences that bring purpose and meaning to our lives.” Daring Greatly is not about winning or losing. It’s about courage. In a world where “never enough” dominates and feeling afraid has become second nature, vulnerability is subversive. Uncomfortable. It’s even a little dangerous at times. And, without question, putting ourselves out there means there’s a far greater risk of getting criticized or feeling hurt. But when we step back and examine our lives, we will find that nothing is as uncomfortable, dangerous, and hurtful as standing on the outside of our lives looking in and wondering what it would be like if we had the courage to step into the arena—whether it’s a new relationship, an important meeting, the creative process, or a difficult family conversation. Daring Greatly is a practice and a powerful new vision for letting ourselves be seen.
Non Violent Communication
title : 
Non Violent Communication
authors : 
Marshall B. Rosenberg
publisher : 
Nonviolent Communication Guide, Dec-2014
publish date : 
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Additional Notes
The latest edition of the communication guide that has sold more than 1,000,000 copies An enlightening look at how peaceful communication can create compassionate connections with family, friends, and other acquaintances, this international bestseller uses stories, examples, and sample dialogues to provide solutions to communication problems both at home and in the workplace. Guidance is provided on identifying and articulating feelings and needs, expressing anger fully, and exploring the power of empathy in order to speak honestly without creating hostility, break patterns of thinking that lead to anger and depression, and communicate compassionately. Included in the new edition is a chapter on conflict resolution and mediation.
Difficult Conversations
title : 
Difficult Conversations
authors : 
Douglas Stone, Bruce Patton, Sheila Heen
publisher : 
Penguin, Nov-2010
publish date : 
isbn 10 : 
isbn 13 : 
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additional notes : 
Additional Notes
The 10th-anniversary edition of the New York Times business bestseller-now updated with "Answers to Ten Questions People Ask" We attempt or avoid difficult conversations every day-whether dealing with an underperforming employee, disagreeing with a spouse, or negotiating with a client. From the Harvard Negotiation Project, the organization that brought you Getting to Yes, Difficult Conversations provides a step-by-step approach to having those tough conversations with less stress and more success. you'll learn how to: · Decipher the underlying structure of every difficult conversation · Start a conversation without defensiveness · Listen for the meaning of what is not said · Stay balanced in the face of attacks and accusations · Move from emotion to productive problem solving
The Five Dysfunctions of a Team
title : 
The Five Dysfunctions of a Team
authors : 
Patrick M. Lencioni
publisher : 
John Wiley & Sons, Apr-2002
publish date : 
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Additional Notes
In The Five Dysfunctions of a Team Patrick Lencioni once again offers a leadership fable that is as enthralling and instructive as his first two best-selling books, The Five Temptations of a CEO and The Four Obsessions of an Extraordinary Executive. This time, he turns his keen intellect and storytelling power to the fascinating, complex world of teams. Kathryn Petersen, Decision Tech's CEO, faces the ultimate leadership crisis: Uniting a team in such disarray that it threatens to bring down the entire company. Will she succeed? Will she be fired? Will the company fail? Lencioni's utterly gripping tale serves as a timeless reminder that leadership requires as much courage as it does insight. Throughout the story, Lencioni reveals the five dysfunctions which go to the very heart of why teams even the best ones-often struggle. He outlines a powerful model and actionable steps that can be used to overcome these common hurdles and build a cohesive, effective team. Just as with his other books, Lencioni has written a compelling fable with a powerful yet deceptively simple message for all those who strive to be exceptional team leaders.

Course Communication

Communication for the micro-credential will take place via the Canvas Inbox. Check out the Canvas Conversations Tutorial  or Canvas Guide to learn how to communicate with me and peers using Announcements, Discussions, and the Inbox. I will respond to all correspondences within 24 to 48 hours.

Course Detail

Class Participation / Attendance

Students are required to attend all class sessions and arrive promptly at the beginning of each class session.  Students missing more than two hours of class time will not pass this class.

Class Policy

Cell phones are prohibited during class.

Assignment Overview

1:  Watch: Increasing Your Feelings Vocabulary: https://www.youtube.com/watch?v=6SjLNLXxwHs

Assignment:  examine your feelings this week and write up the answers to Ms. Mage's four questions: (5 pts)

  • Name the feeling. Plutchik’s Wheel of Emotions can help.
  • What is the source of the feeling?
  • Where is it in your body? Describe the physical reactions.
  • What does it make you want to do?

 2:   Communication Skills: Empathy and Listening Skills.

Assignments: watch  NVC video; Brene Brown on empathy, demonstrate empathy and listening skills. (15pts)



 3:   Managing Difficult Conversations 

Title:  Difficult Conversations:  How to Discuss What Matters Most; Authors:  Stone, Patton, Heen

Assignment:  Analyze conversation and identify what happened conversation, the feelings conversation, and the identity conversation. (5 pts)

 Complete a win/win problem solving solution to an ongoing problem. (10 pts)

 4:   Teambuilding

Assignment: Using the assessment from The Five Dysfunctions of a Team, identify team dysfunctions and recommendations for overcoming the problems. (10 pts)


5:  Personal Skills

Self-awareness, emotion management, tolerance of change and uncertainty, taking criticism, self-confidence, adaptability, empathy, vulnerability.

Assignment:  Review Brene Brown on vulnerability; identify self-defeating beliefs (10 pts) identify strength and liabilities after review of Personality Profiles (5 pts); Try-on new behaviors/thoughts for positive change. (10 pts)


      6:   Positive Psychology, Enthusiasm, Resiliency.

Assignment: Shawn Achor’s video including daily gratitude writing and daily email acknowledging someone else. (10 pts)


      7: Attendance (10 pts). 


0% of Total
Due May 18 2022 at 11:59 pm | 5 pts
Due May 25 2022 at 11:59 pm | 10 pts
Due Jun 01 2022 at 11:59 pm | 10 pts
Due Jun 08 2022 at 11:59 pm | 10 pts
Due Jun 08 2022 at 11:59 pm | 5 pts
Due Jun 08 2022 at 11:59 pm | 10 pts
Due Jun 15 2022 at 11:59 pm | 10 pts
Due May 11 2022 at 11:59 pm | 10 pts
Due May 18 2022 at 11:59 pm | 10 pts
Due May 25 2022 at 11:59 pm | 10 pts
Due Jun 01 2022 at 11:59 pm | 10 pts
Due Jun 08 2022 at 11:59 pm | 10 pts
Due Jun 15 2022 at 11:59 pm | 10 pts

Assessments for the EI badge

All assignments related to the EI badge will be conducted online. Communication for the micro-credential will take place via the Canvas Inbox.

 The requirements for the EI micro-credential has five assessments and four quizzes:

·Emotional Self-Awareness Reflection (short written assignment of approximately 300
·Self-Management Takeaways (short written assignment of approximately 300 words)
·Demonstrating Social Awareness (recorded video conversation with one classmate; 7-10
·Demonstration Relationship Management (recorded video small group brainstorm with 3-
4 classmates; 20 minutes)
·Professional Development Plan: Final Draft (written assignment; approximately 600
The four quizzes (5 questions each) are within the first four modules.
Few things that you should note;
·Assessments are open from the beginning to the end of the course.
·You have three opportunities to take each quiz.
·You will be able to see the results immediately after the quiz
·You will only see the total score upon submission.
In order to receive the digital badge, you must pass ALL quizzes and assessments with an
80% passing rate and above.
Topics Covered
1. Module 1 – Self-Awareness
a. Quiz – Self-Awareness Quiz
b. Assessment – Emotional Self-Awareness Reflection
2. Module 2 – Self-Management
a. Quiz – Self-Management EI
b. Assessment – Self-Management Takeaways
3. Module 3 – Social Awareness
a. Quiz – Social Awareness EI
b. Assessment – Demonstrating Social Awareness
4. Module 4 – Relationship Management
a. Quiz – Relationship Management
b. Assessment – Demonstration Relationship Management
5. Module 5 – Developing a Self-Improvement Plan
 a. Assessment – Professional Development Plan: Final Draft

b. Post-Badge Survey
Module 1 – Self-Awareness
Self-awareness is the ability to define what you are feeling, why you are feeling it,
and how you can effectively choose your response to the feelings that occur in everyday life. Increasing your self-awareness will help you better understand your typical reactions to life events and the underlying emotions that drive those reactions.
Module 2 – Self-Management
In self-management, we learn to use awareness of our emotions to choose our
responses to everyday life situations, helping us to actively choose what we say and
do. Through effective self-management, we can become aware of emotions as soon
as they start to arise, which puts us in a better position to manage them.
Module 3 – Social Awareness
Social-awareness is the ability to recognize and connect to emotions in others. A
focus of this module is empathy, the ability to see a situation from someone else’s
perspective and recognize what they are feeling. Empathy is one of the most
important ingredients for forging meaningful relationships.
Module 4 – Relationship Management
In Relationship Management, we apply the skills in self-awareness, self-
management, and social-awareness to improve our relationships and increase our
ability to work collaboratively, resolve disputes, and influence others. Focuses of this
module include win-win problem solving, effective teamwork and collaboration,
persuading, and managing change.
Module 5 – Developing a Self-Improvement Plan
In the final module, we reflect on what we've learned, assess our growing emotional
intelligence in the four areas (self-awareness, self-management, social awareness,
and relationship management), and make plans for further development. As a key
benefit of this final assignment, students practice persuading potential employers that
 their developing skills in emotional intelligence might make them a valuable employee.


Students must complete all assignments, participate in the ropes course, and participate in all activities to earn a passing grade in this class.  The assignment point value is as follows:

Course Requirements
Number of ItemsPoints for EachTotal Points AvailableWeight



Grading Schema

Name From To
< 95%
< 90%
< 87%
< 83%
< 80%
< 77%
< 70%
< 60%

Course Calendar