Fall Term 2022

Professor Information

Instructor Profile Picture

Instructor

Mike Hampton, Ed.D.

Office

HM 357 @ BBC

E-mail

mhampton@fiu.edu

phone

(305) 919-4018

Office Hours

1:00 p.m. - 3:30 p.m. MTWF or By Appointment

Mobile

(954) 684-6460

linkedIn

Course Description and Purpose

Course Catalog Description 

A survey course providing an overview of the industry, its history, problems, and general operating procedures in the fields of hotel, food service, travel, and tourism

 Course Purpose 

This course provides an overview of the industry, its history, problems, and general operating procedures. Operating executives from the fields of hotel, restaurant, food service, travel, and tourism will be featured periodically*. This course will also emphasize that students have global awareness of domestic, international, and intercultural issues, trends, and systems that will help shape and enhance their ability to engage in business in a global environment.

Course Objectives

At the conclusion of this course, the student will be able to:

  • 01 - Define "service" and identify the elements of strategic planning.
  • 02 - Summarize the dimensions and scope of the industry including travel trends and research.
  • 03 - Identify sources and resources for determining career opportunities and Identify best practices for developing career positioning.
  • 04 - Contrast the fundamental theories of management.
  • 05 - Identify the basic tasks of managers.
  • 06 - Define "leadership" and identify leadership strategies that can be undertaken.
  • 07 - Describe ethical behavior and specify four ethical principles that can be applied.

Teaching Methodology

This is a course being delivered in a fully-online format by which all of the instructional materials are provided and learning activities are conducted asynchronously through Canvas.

The class is devoted to teaching the fundamental principles and concepts surrounding the hospitality, travel and tourism industry. The focus will be on usable insights that can be applied immediately upon graduation and throughout career progression. This is not a theory class. The best learning experience in a fully-online course can be achieved by participating actively in the assignments and becoming immersed and engaged with the material.

Particular attention has been given to designing the course utilizing tools and resources that foster active student involvement in the subject.  As the course progresses, the student will receive guided feedback on assignments.  Students will also have the opportunity to interact regularly with the instructor in order to address questions, to receive expanded explanations on course content, to further investigate application of the principles and concepts, to obtain clarification that may be needed on points covered in the material, and to discuss examples beyond those provided in the modules.

To begin, click on the Modules tab on the course menu.

Canvas Support

If you encounter any technical difficulties with the Canvas system, please contact the FIU Canvas Help Team. Please ensure you contact support immediately upon the issue occurring. Late work submissions caused by technical malfunctions will not be accepted without a valid work order registered with and documented by FIU Online Support Services.

Important Information

Policies

Please review the FIU's Policies webpage. The policies webpage contains essential information regarding guidelines relevant to all courses at FIU, as well as additional information about acceptable netiquette for online courses. For additional information, please visit FIU's Policy and Procedure Library.

As a member of the FIU community you are expected to be knowledgeable about the behavioral expectations set forth in the FIU Student Conduct and Honor Code.

Please be advised that classes may be audio and visually recorded and/or subject to course capture for future access by students in this course. Your attendance/ participation in this course constitutes consent to such recordings, which will only be used for educational purposes by students in the course and securely stored in University systems. If there is a concern regarding the recording and use of such recording, please contact FERPA@fiu.edu.


In the event that make up work becomes necessary due to extenuating or unexpected circumstances, each individual situation will be assessed to determine an appropriate approach that may be taken.

Technical Requirements and Skills

One of the greatest barriers to taking an online course is a lack of basic computer literacy. By computer literacy, we mean being able to manage and organize computer files efficiently and learning to use your computer's operating system and software quickly and easily. Keep in mind that this is not a computer literacy course, but students enrolled in online courses are expected to have moderate proficiency using a computer. Please go to the What's Required webpage to find out more information on this subject.

Privacy Policy Statements for Partners and Vendors

Please visit our Technical Requirements webpage for additional information.

Accessibility and Accommodation

The Disability Resource Center collaborates with students, faculty, staff, and community members to create diverse learning environments that are usable, equitable, inclusive, and sustainable. The DRC provides FIU students with disabilities the necessary support to successfully complete their education and participate in activities available to all students. If you have a diagnosed disability and plan to utilize academic accommodations, please contact the Center at 305-348-3532 or visit them at the Graham Center GC 190.

For additional assistance please contact FIU's Disability Resource Center.

Web Accessibility Statements for Partners and Vendors 

Please visit our ADA Compliance webpage for additional information about accessibility involving the tools used in this course.

Academic Misconduct Statement

Florida International University is a community dedicated to generating and imparting knowledge through excellent teaching and research, the rigorous and respectful exchange of ideas, and community service. All students should respect the right of others to have an equitable opportunity to learn and honestly demonstrate the quality of their learning. Therefore, all students are expected to adhere to a standard of academic conduct, which demonstrates respect for themselves, their fellow students, and the educational mission of the University. All students are deemed by the University to understand that if they are found responsible for academic misconduct, they will be subject to the Academic Misconduct procedures and sanctions, as outlined in the Student Conduct and Honor Code. Academic Misconduct includes:

 Cheating

  • The unauthorized use of any materials, information, study aids or assistance from another person on any academic assignment or exercise, unless explicitly authorized by the course Instructor; 
  • Assisting another student in the unauthorized use of any materials, information, study aids, unless explicitly authorized by the Instructor; and 
  • Having a substitute complete any academic assignment or completing an academic assignment for someone else, either paid or unpaid; and

Plagiarism

  • The deliberate use and appropriation of another are work without any indication of the source and the representation of such work as the Student's own.
  • Assisting another student in the deliberate use and appropriation of another’s work without any indication of the source and the representation of such work as the student’s own. 

Learn more about the academic integrity policies and procedures as well as student resources that can help you prepare for a successful semester.

Panthers Care & Counseling and Psychological Services (CAPS)

If you are looking for help for yourself or a fellow classmate, Panthers Care encourages you to express any concerns you may come across as it relates to any personal behavior concerns or worries you have, for the classmate’s well-being or yours; you are encouraged to share your concerns with FIU’s Panthers Care website.

Counseling and Psychological Services (CAPS) offers free and confidential help for anxiety, depression, stress, and other concerns that life brings. Professional counselors are available for same-day appointments. Don’t wait to call (305) 348-2277 to set up a time to talk or visit the online self-help portal.

Inclusivity Statement

This course will serve to embrace the diversity and inclusivity found within Florida International University. We appreciate and respect diversity, equality, equity, cooperativeness, community, and sustainability within our online courses. We are committed to the ongoing education of our students and their participation within the course regardless of gender, ethnicity, age, sexual orientation, geographical location, religion, and disability. We strive in encouraging collaboration by preparing our students to value the differences in others. At the core of our intentions is the encouragement of acceptance and appreciation of differences within our student population and community.

Copyright Statement

The following conduct is prohibited by the Student Conduct and Honor Code. Lack of familiarity with University policy is not a defense to a violation of this Code. Unless specifically noted, the intent is not a required element to establish a policy violation. The following conduct violation or any attempt to violate the Code will be used in charging all Students or Student Organizations;

Section 5 | Conduct Violations - e.g. Computer Misuse

  • vii. Unauthorized distribution or downloading of copyrighted materials, including but not limited to, unauthorized peer-to-peer file sharing. This is a violation whether the user is using their own personal computer or the University’s information technology system for unauthorized distributions.

Copyright Statement: The materials and content in this online course are provided solely for student use during the course. Course materials may not be shared outside of the course or with any third party without the explicit permission of the instructor or content publisher. Visit FIU Library’s Copyright Lib Guide to learn more about copyright law and restrictions.

Additional Resources:

Course Prerequisites

There are no prerequisites for this course.

Textbook and Course Materials

Hospitality Today: An Introduction 8th Edition (Required)
title : 

Hospitality Today: An Introduction 8th Edition (Required)

authors : 
Rocco M. Angelo
publisher : 

American Hotel & Lodging Educational Institute

publish date : 

2017

isbn 13 : 

978-0-86612-509-3

notes : 

As of Fall 2021, FIU has implemented the Panther Book Pack. This is an affordable course materials subscription rental program providing you with the print and digital course materials required by the instructor at a flat rate of $20 per credit hour. When you registered for this course you were notified via email of the materials included in the Panther Book Pack for all your classes. It's recommended that you review the pricing for all materials per semester for the greatest savings. You have the option to opt out of this subscription for the semester until the cancellation of enrollment date for the term. Once you opt out, the flat rate subscription amount will be credited to your student account. For more details, visit the Panther Book Pack webpage.

ISBN 13 (eBook)

978-0-86612-5468

This book provides a comprehensive overview of the hospitality, travel and tourism industry, presenting various sectors within the industry and providing insight on key factors in management, leadership, marketing and human resources.  It also introduces considerations involved in the engagement of management companies, franchising and the factors affecting ethical decision making.

Expectations of This Course

This is an online course, which means that all of the course work will be conducted online. Expectations for performance in an online course are the same for a traditional course. In fact, online courses require a degree of self-motivation, self-discipline, and technology skills which can make these courses more demanding for some students.

Students are expected to:

  • Review the getting started page located in the course modules;
  • Introduce yourself to the class during the first week by posting a self-introduction following assignment instructions;
  • Take the practice quiz to ensure that your computer is compatible with the learning management system, Canvas;
  • Interact online with instructor and peers;
  • Review and follow the course calendar and weekly outlines;
  • Log in to the course 3 times per week;
  • Respond to discussions by the due date specified.  Late work may not be accepted; 
  • Respond to email messages within 2 days; 
  • Submit assignments to Canvas by the corresponding deadline. Assignments cannot be accepted via email.

The instructor will:

  • Log in to the course 5 days week;
  • Respond to discussion postings within 7 days of the deadline; 
  • Respond to email messages within 24 hours during weekdays
  • Grade assignments within 7 days of the assignment deadline.

Course Detail

Course Communication

Communication in this course will take place via the Canvas Inbox. Check out the Canvas Conversations Tutorial or Canvas Guide to learn how to communicate with your instructor and peers using Announcements, Discussions, and the Inbox. I will respond to all correspondences within 24 hours.

Assignments

 Introduction Video
 

Because this class is being conducted in a fully-online format, the best way for us to get to know one another better is to introduce ourselves through media. Accordingly, you will need to prepare a video recording of yourself and upload the file. This video has a potential total of 50 points toward the overall score, contributing 5% of your final grade.. The following information should be included in your introductory video:

  • Your name (e.g., My name is Dr. Terry Michael "Mike" Hampton) - 5 Points
  • Your nickname or preferred moniker (e.g., Everyone refers to me as “Mike”) - NA Points
  • Where you are from (e.g., I was born and raised in Miami, Florida) - 10 Points
  • What or who inspired you to pursue a career in the hospitality, travel or tourism industry.  (e.g. I had to do an internship for my undergraduate studies, and one was available in hospitality.  I loved the experience, and stuck with it) - 5 points
  • Where you’re currently working and which position you hold (or where you worked most recently). - 10 Points
  • What you want to do when you graduate – specify which sector of the industry you want to pursue (e.g., I want to develop innovative teaching methods for the subject of marketing at Florida International University because it has the best hospitality students in the country). - 10 Points
  • Anything unique that you would like to share/hobbies, special interests or “free time” activities (e.g., I am a major fan of professional cycling and I am a coffee connoisseur). - 5 Points
  • Show at least one visual element (video, audio, photo, image, prop, symbol or other tangible item) that represents who you are (something that represents your personal “brand”). - 5 Points

Keep in mind that introduction postings will be seen by all other members of the class, and therefore care should be taken when determining what details to include. The introduction video must be posted to Canvas no later than midnight, Friday, 14 January.

Discussion Forums

Keep in mind that your discussion forum postings will likely be seen by other members of the course. Care should be taken when determining what to post.

 Discussion Forum Expectations: 

You are expected to conduct outside cited research and post your thoughts on discussion topics presented throughout the term. There are three (3) topics that can contribute a potential of 50 points each for a total of 150 points toward the overall score, contributing 25% of your final grade..

The purpose of the discussion forum is to provide a platform for students to consider how industry issues and trends may apply differently in the global (international) hospitality, travel and tourism arena.

It is expected that students will review other student’s postings and provide comments and/or feedback that reflects depth of thought and consideration. Agreement or disagreement with a fellow student’s posting must be supported by evidence, explanation or a justified alternative viewpoint.

Discussion postings are to be submitted via Canvas and are due no later than 11:59 pm on the designated Friday. All discussion assignments for the term are open and available from the first day of classes and can be completed any time up to the designated deadline. Discussion assignments cannot be re-opened or due dates extended after the deadline has passed.

Quizzes

In order to mitigate any issues with your computer and online assessments, it is very important that you take the Practice Quiz from each computer you will be using to take your graded quizzes and exams. Assessments in this course are not compatible with mobile devices and should not be taken through a mobile phone or a tablet.

For each chapter assigned from the book, there is a ten-question, multiple-choice quiz. Only one attempt to take this quiz permitted, so be sure to have a stable and reliable Internet connection before starting. These quizzes are worth up to 50 points each, and are given to insure that major concepts and principles covered in the reading are being grasped. The quizzes are timed, providing up to 30 minutes to complete all ten questions. Chapter quizzes become available to be taken every Thursday prior to the deadline set for each week’s assigned material, which is 11:59 pm every Wednesday. The quizzes can yield a potential total of 600 points toward the overall score, contributing 20% of your final grade..

All assessments (quizzes) will auto-submit when (1) the timer runs out OR (2) the closing date/time is reached, whichever happens first. For example, since the quizzes have a closing time of 11:59 pm, if the quiz is begun at 11:55 pm, there will only be a total of 4 minutes to complete the quiz. All quizzes for the term are open and available from the first day of classes and can be taken any time up to the designated deadline. Quizzes cannot be re-opened or due dates extended after the deadline has passed.

For more information, please review the important information about quizzes page.

 Journal Entries 

Journal entries are expected to be a compilation of reflections and conclusions drawn out of your learning experiences from the modules. You will summarize concepts or principles that were covered in the readings and assignments, explaining what you learned from them, and providing your thoughts on how those concepts or principles can be applied within the global (worldwide) marketplace. Showing quality depth of thought, be sure to emphasize the differences that might be taken into account relative to other regions, cultures, regulatory environments and/or social contexts.

Note: spelling, grammar, and syntax are an important component of grading. If you need help with checking these, please consult the writing center. 5 points will be deducted for these types of errors.

The twelve (12) journal entries are worth up to 50 points each, with a potential of 600 points toward the overall score, contributing 25% of your final grade.

Journal entries are to be submitted via Canvas and are due no later than 11:59 pm on the designated Thursday. All journal assignments for the term are open and available from the first day of classes and can be completed any time up to the designated deadline. Journal assignments cannot be re-opened or due dates extended after the deadline has passed.

For more information, please review the important information about assignments page.

 Final Project 

As a final exam for this course, In order to reflect your grasp of the comprehensive course content and to demonstrate your achievement of the course outcomes, you will be asked to prepare a concise/brief 2 – 3 page written document (using APA style formatting). Details are provided in module #12. The final project has a potential of 100 points toward the overall score, contributing 25% of your final grade.

Zoom Video Conference 

Zoom is a video conference tool that you can use to interact with your professor and fellow students by sharing screens, chatting, broadcasting live video/audio, and taking part in other interactive online activities. We may have the opportunity to utilize this tool to conduct optional (not required) sessions with guest speakers or other special presentations.

Special announcements will be provided in advance indicating if these Zoom meetings will be made available.

Zoom meetings can be accessed via the Zoom link in the course navigation menu. Once you click on the Zoom link, it will route you to join the meeting for the respective class session. You will also be able to view upcoming meetings, previous meetings that you have already joined, and meeting recordings. Before joining an actual class session:

If you encounter any technical difficulties, please contact the FIU Canvas Help Team. Please ensure you contact support immediately upon the issue occurring.

New Section

Grading

Note that the course requirements have different weights contributing to the final grade calculation.

Course Requirements
Number of Items
Points for Each
Total Points Available
Weight
Video Introduction
1
50
50
05%
Quizzes
12
50600
20%
Journal Assignments
12
50
60025%
Discussion Assignments
3
50
150
25%
Final Project
1
10010025%
Total
29N/A1500
100%

Grading Schema

Name From To
A
100%
95%
A-
< 95%
90%
B+
< 90%
87%
B
< 87%
83%
B-
< 83%
80%
C+
< 80%
77%
C
< 77%
70%
D
< 70%
60%
F
< 60%
0%

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