HFT2441 Hospitality Information Technology

Professor Information

Instructor Profile Picture

Instructor

Hongye Wang

Office

C-413 FIU Building

E-mail

howang@fiu.edu

phone

022-26686532

Office Hours

Mon/Tus 3:00PM-5:00PM or By Appointment

Website

www.fiu.edu/~prof

Turn Around Time

Within 24 hours

Additional Notes

Course Description and Purpose

This course covers current computer applications in the hospitality industry including information technology specific to hotel and restaurant accounting, finance, marketing, and management. These concepts are stressed through hands-on laboratory assignments with a Hotel Property Management System and a Restaurant POS/back-office as well as Microsoft Office. Mathematical financial functions will include the Present Value Function and the time value of money in the context of the Uniform System of Accounts for the Lodging Industry.

Course Objectives

At the conclusion of this course, students will be able to:

  • [CO1]Describe, recognize and interpret the basic operations of computers, including hardware and software, databases and the internet.
  • [CO2]Identify, articulate and demonstrate the use of application software, such as the Microsoft Office application, in-particular Microsoft Excel, and how it helps facilitate the hospitality industry.
  • [CO3]Describe, demonstrate and differentiate the elements and interworkings of information systems in the hospitality industry, such as Property Management Systems, Restaurant Management Systems, E-Commerce and Global Distribution Systems.
  • [CO4]Identify and discover the application of Virtual Reality and Augmented Reality and explore the future trends in the hospitality industry.

Important Information

Policies

Please review the FIU's Policies webpage. The policies webpage contains essential information regarding guidelines relevant to all courses at FIU, as well as additional information about acceptable netiquette for online courses. For additional information, please visit FIU's Policy and Procedure Library.

 As a member of the FIU community you are expected to be knowledgeable about the behavioral expectations set forth in the FIU Student Conduct and Honor Code.

Technical Requirements and Skills

One of the greatest barriers to taking an online course is a lack of basic computer literacy. By computer literacy, we mean being able to manage and organize computer files efficiently and learning to use your computer's operating system and software quickly and easily. Keep in mind that this is not a computer literacy course, but students enrolled in online courses are expected to have moderate proficiency using a computer. Please go to the What's Required webpage to find out more information on this subject.

Privacy Policy Statements for Partners and Vendors

Please visit our Technical Requirements webpage for additional information.

Accessibility and Accommodation

The Disability Resource Center collaborates with students, faculty, staff, and community members to create diverse learning environments that are usable, equitable, inclusive, and sustainable. The DRC provides FIU students with disabilities the necessary support to successfully complete their education and participate in activities available to all students. If you have a diagnosed disability and plan to utilize academic accommodations, please contact the Center at 305-348-3532 or visit them at the Graham Center GC 190.

For additional assistance please contact FIU's Disability Resource Center.

Web Accessibility Statements for Partners and Vendors 

Please visit our ADA Compliance webpage for additional information about accessibility involving the tools used in this course.

Academic Misconduct Statement

Florida International University is a community dedicated to generating and imparting knowledge through excellent teaching and research, the rigorous and respectful exchange of ideas, and community service. All students should respect the right of others to have an equitable opportunity to learn and honestly demonstrate the quality of their learning. Therefore, all students are expected to adhere to a standard of academic conduct, which demonstrates respect for themselves, their fellow students, and the educational mission of the University. All students are deemed by the University to understand that if they are found responsible for academic misconduct, they will be subject to the Academic Misconduct procedures and sanctions, as outlined in the Student Conduct and Honor Code. Academic Misconduct includes:

Cheating

  • The unauthorized use of any materials, information, study aids or assistance from another person on any academic assignment or exercise, unless explicitly authorized by the course Instructor; 
  • Assisting another student in the unauthorized use of any materials, information, study aids, unless explicitly authorized by the Instructor; and 
  • Having a substitute complete any academic assignment or completing an academic assignment for someone else, either paid or unpaid; and

Plagiarism

  • The deliberate use and appropriation of another are work without any indication of the source and the representation of such work as the Student's own.
  • Assisting another student in the deliberate use and appropriation of another’s work without any indication of the source and the representation of such work as the student’s own. 

Learn more about the academic integrity policies and procedures as well as student resources that can help you prepare for a successful semester.

Panthers Care & Counseling and Psychological Services (CAPS)

If you are looking for help for yourself or a fellow classmate, Panthers Care encourages you to express any concerns you may come across as it relates to any personal behavior concerns or worries you have, for the classmate’s well-being or yours; you are encouraged to share your concerns with FIU’s Panthers Care website.

Counseling and Psychological Services (CAPS) offers free and confidential help for anxiety, depression, stress, and other concerns that life brings. Professional counselors are available for same-day appointments. Don’t wait to call (305) 348-2277 to set up a time to talk or visit the online self-help portal.

Inclusivity Statement

This course will serve to embrace the diversity and inclusivity found within Florida International University. We appreciate and respect diversity, equality, equity, cooperativeness, community, and sustainability within our online courses. We are committed to the ongoing education of our students and their participation within the course regardless of gender, ethnicity, age, sexual orientation, geographical location, religion, and disability. We strive in encouraging collaboration by preparing our students to value the differences in others. At the core of our intentions is the encouragement of acceptance and appreciation of differences within our student population and community.

Course Prerequisites

 There are no prerequisites for this course.

Proctored Exam Policy

Please note that the information contained in this section applies only if your course requires a proctored exam.

Through a careful examination of this syllabus, it is the student’s responsibility to determine whether this online course requires proctored exams. Please visit our Student Proctored Exam Instructions. webpage for important information concerning proctored exams, proctoring centers, and important forms.

Textbook and Course Materials

Technology Strategies For The Hospitality Industry
title : 

Technology Strategies For The Hospitality Industry

authors : 

peter D. Nyheim

publisher : 

Pearson

publish date : 

2018

isbn 10 : 
0-13-448449-5
isbn 13 : 

978-0-13-448449-5

notes : 
Textbook Notes
additional notes : 

Third Edition

Textbook Description: For courses in technology in hospitality. A practical guide to enhancing hospitality with technology Technology Strategies for the Hospitality Industry examines technology strategies for the hospitality industry, from hotels and restaurants, to meetings and events. Practical in its approach, the text has a running theme of strategy throughout, and each chapter flows in the same order -- interview, content, case study, and questions. Written in cooperation with a team of contributing authors from the industry, the 3rd edition includes a new chapter on virtual and augmented reality in hospitality and updated material on current and emerging technologies.

Expectations of This Course

This course requires a degree of self-motivation, self-discipline, and technology skills which can make this course more demanding for some students.

Students are expected to:

  • review the getting started page located in the course modules;
  • take the practice quiz to ensure that your computer is compatible with the learning management system, Canvas;
  • review and follow the course calendar and weekly outlines;
  • log in to the course multiple times per week;

submit assignments by the corresponding deadline


Course Detail

Course Communication

Communication in this course will take place via the Canvas Inbox. Check out the Canvas Conversations Tutorial or Canvas Guide to learn how to communicate with your instructor and peers using Announcements, Discussions, and the Inbox. I will respond to all correspondences within 24 hours.

Assessments

Quizzes

In order to mitigate any issues with your computer and online assessments, it is very important that you take the "Practice Quiz" from each computer you will be using to take your graded quizzes and exams. It is your responsibility to make sure your computer meets the minimum hardware requirements.

All assessments will auto-submit when (1) the timer runs out OR (2) the closing date/time is reached, whichever happens first. For example, if a quiz has a closing time of 5:00 pm but the student begins the exam at 4:55 pm, the student will only have 5 minutes to complete the quiz.

 Assessments in this course are not compatible with mobile devices and should not be taken through a mobile phone or a tablet. If you need further assistance please contact
FIU Online Support Services.

Quiz Expectations:

  • There will be 14 quizzes during the semester. One quiz per module.
  • Quizzes will be available the duration of the weekly module.
  • You will have 20 minutes to complete the 10 question quizzes.
  • Quiz results will be available after the due date and you will be able to review the results.
  • Feedback for the quizzes will be available immediately after the due date.

Assessments

In order to mitigate any issues with your computer and online assessments, it is very important that you take the "Practice Quiz" from each computer you will be using to take your graded quizzes and exams. It is your responsibility to make sure your computer meets the minimum hardware requirements.

All assessments will auto-submit when (1) the timer runs out OR (2) the closing date/time is reached, whichever happens first. For example, if a quiz has a closing time of 5:00 pm but the student begins the exam at 4:55 pm, the student will only have 5 minutes to complete the quiz.

 Assessments in this course are not compatible with mobile devices and should not be taken through a mobile phone or a tablet. If you need further assistance please contact
FIU Online Support Services.

Assessment Expectations:

  • There will be 2 major assessments during the semester; a midterm and a final.
  • Assessments will be available the duration of the exam module.
  • You will have 75 minutes to complete the 50 questions.
  • Assessment results will be available after the due date and you will be able to review the results.
  • Feedback for the assessments will be available immediately after the due date.

Assignments


Assignment Expectations:

  • There will be 14 assignments during the semester. One assignment per module.
  • Assignments will be available the duration of the weekly module.
  • All assignments are to be completed on an individual basis.
  • Submit the assignments through CANVAS system.
  • Do not email the assignment to your professor.
  • Evaluation of the assignment will be based on the following:      
    • Content, creativity, clarity and the reasoning process  
    • Rubrics

Group Presentation

Presentation Requirements:

 1.    Understand your audience (Assume you are doing presentation in a hospitality company. You are entry level employees and your audiences are top level managers).

2.    Prepare, organize and present the materials in a logical way.

3.    Hold audience attention, maintain eye contact and encourage interactive communication.

4.    Manage your time efficiently and answer audiences’ questions with explanations.

5.    Be dressed in a professional style.

 (Don’t read anything on the screen, in your cell phone or other place. Reading is not presentation!!!)

(You all have chance to get my suggestions about the prepared PPT file before your presentation.)

(After your presentation, please include the questions you are asked during presentation and the names of audiences who ask questions in the last page of your PPT file, then copy the PPT file to my classroom computer.)


Grading

Course Requirements
Number of Items
Points for Each
Total Points Available
Weight

Quizzes


14100140010%
Exams
24000800050%
Attendance, Participation &Group Presentation


(560+840+1400)
20%
Assignments
14200280020%
Total
10N/A15000
100%

Grading Schema

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Course Calendar

Weekly Schedule

*Schedule subject to change

Date
Module
Assignment
Quiz
Aug.22Module 01 - Introduction and Competitive Advantage 
01
01
Aug.29Module 02 - Computer Basics and Networking 
0202
Sep.05Module 03 - Microsoft Office and Cloud Applications 
0303
Sep.12Module 04 - Microsoft Excel - Introduction / Formulas and Functions
0404
Sep.19Module 05 - Microsoft Excel - Charts / Datasets and Tables
0505
Sep.26Module 06 - E-Commerce and Digital Marketing in Practice 
0606
Oct.03Holiday Week

Oct.10Module 07 - Restaurant Management Systems 
0707
Oct.17Midterm Exam


Oct.24Module 08 - Hotel and Resort Technology
0808
Oct.31Module 09 - Technology in Meeting and Events
0909
Nov.07Module 10 - Global Distribution Systems and Channels
1010
Nov.14Module 11 – Databases
Module 12 - Information to Knowledge
11/1211/12
Nov.21Module 13 - Augmented Reality and Virtual Reality in Hospitality
1313
Nov.28Module 14 - Strategic Hospitality Technology Investment
1414
Dec.05FINAL EXAM