Syllabus

Human Resources Management for Hospitality Industry

1188-FIU01-HFT-2220-SECRVBB-86506

    General Information

    Professor Information

    Professor Photo
    Dr. Mary L. Tanke
    (305) 919-4546
    (305) 919-4500
    By Appointment Online: Virtual
    Please use Canvas Inbox
    NA 

    Course Description And Purpose

    Human Resources Management for the Hospitality Industry is an introductory course providing an overview of human resources management practices and policies in the hospitality industry. The course is designed to improve and advance student's skills through understanding of both hourly and management human resource policies.

    Topics explored in this course include the basic human resources functions of Employment Law, Strategic HR Planning, Job Analysis, Recruitment, Selection, Orientation, Training, Development, Performance Evaluations, Compensation Administration, Benefits Administration, Labor Unions, Collective Bargaining, Health, Safety, Employee Assistance Programs, Discipline, Exits, Social Responsibility and Ethics.

    Upon completion of this course, students should be able to have a greater understanding of human resources management practices and policies, describe the role of employment law within the applicable human resources management practices and recognize the importance of human resources management practices in the hospitality industry.

    Students will be assessed by quizzes, discussions, and individual assignments. 

    Course Objectives

    Students will be able to:

    1. Recognize and explain the various employment laws that impact the human resources functions covered in this course.
    2. Understand the importance of job analysis and how the results of job analysis are used.
    3. Recall human resources planning, internal recruitment and external recruiting and selection functions.
    4. Understand the purpose of an orientation program, training and development.
    5. Discuss the functions of performance appraisals used in hospitality organizations.
    6. Compare the different types of compensation plans, benefits and incentives in modern hospitality organizations.
    7. Understand the legislation and processes that are involved with labor unions, negotiation, and collective bargaining.
    8. Explain the role of human resources management in health, safety and employee assistance programs.
    9. Understand the function of turnover, discipline and exiting the hospitality organization.
    10. Recognize and site the importance of ethics and social responsibility as a manager with human resources responsibilities.
    11. Identify the differences between peer reviewed and trade literature, examining the article to be able to synthesize HR peer reviewed literature.
    12. Create a personal career development plan.

    Program Learning Outcomes Related To Objectives

    Program Learning Outcome Course Objectives Assessment Activity
    Information literacy reinforced Students will be able to recognize and explain the various employment laws that impact the HR functions covered in this course.

    Quiz

    Assigned Readings
    Written communication reinforced Students will be able to understand the importance of job analysis and how the results of job analysis are used.

    Quiz

    Discussion
    Board Rubric

    Assigned Readings

    Discussion Board

    Information literacy reinforced Students will be able to recall human resources planning, internal recruitment and external recruiting and selection functions.

    Quiz

    Selection of HR topic for peer reviewed journal summary, Internet Research, Assigned Readings
    Written communication reinforced Students will be able to understand the purpose of an orientation program, training and development.

    Quiz

    Discussion
    Board Rubric

    Assigned Readings

    Discussion Board

    Written communication reinforced Students will be able to discuss the functions of performance appraisals used in hospitality organizations.

    Quiz

    Discussion
    Board Rubric

    Assigned Readings

    Discussion Board

    Written communication reinforced Students will be able to compare the different types of compensation plans, benefits and incentives.

    Quiz

    Discussion
    Board Rubric

    Assigned Readings

    Discussion Board

    Written communication reinforced Students will be able to understand the legislation and processes that are involved with labor unions, negotiation and collective bargaining.

    Quiz

    Discussion
    Board Rubric

    Assigned Readings

    Discussion Board

    Written communication reinforced Students will be able to explain the role of HR management in health, safety and employee assistance programs.

    Quiz

    Discussion
    Board Rubric

    Assigned Readings

    Discussion Board

    Written communication reinforced

    Students will be able to understand the function of turnover, discipline and exiting the organization

    Quiz

    Discussion
    Board Rubric

    Assigned Readings

    Discussion Board

    Written communication reinforced

    Professionalism

    Business Ethics Reinforced

    Students will be able to recognize and site the importance of ethics and social responsibility as a manager with HR responsibilities

    Quiz

    Discussion
    Board Rubric

    Assigned Readings

    Discussion Board

    Written communication reinforced

    Information literacy reinforced

    Critical thinking emphasized

     

    Students will be able to identify the difference between peer reviewed and trade literature, examining the article to be able to synthesize HR peer reviewed literature. Peer Reviewed Journal Template and Rubric Summarize peer reviewed journal in own words.

    Written communication reinforced

    Critical thinking emphasized

    Professionalism

    Students will create a personal career development plan. Career Development Template and Rubric Prepare a personal career development plan

    Teaching Methodology

    This is a fully online course in which all of the instructional materials and activities are delivered through Canvas, and/or other internet-based media. This course is NOT self-paced instruction, meaning there are specific dates and times each week that both quizzes and discussion boards are open. ​

    This requires you to check into the course several times a week. Online courses require as much time and effort as face to face instruction. They permit you the convenience of having the material available to you 24 hours a day. Should you have any questions, please contact the professor.

    Important Information

    Policies

    Please review the FIU's Policies webpage. The policies webpage contains essential information regarding guidelines relevant to all courses at FIU, as well as additional information about acceptable netiquette for online courses.

    Academic Misconduct Statement

    Florida International University is a community dedicated to generating and imparting knowledge through excellent teaching and research, the rigorous and respectful exchange of ideas and community service. All students should respect the right of others to have an equitable opportunity to learn and honestly to demonstrate the quality of their learning. Therefore, all students are expected to adhere to a standard of academic conduct, which demonstrates respect for themselves, their fellow students, and the educational mission of the University. All students are deemed by the University to understand that if they are found responsible for academic misconduct, they will be subject to the Academic Misconduct procedures and sanctions, as outlined in the Student Handbook.

    Academic Misconduct includes: Cheating – The unauthorized use of books, notes, aids, electronic sources; or assistance from another person with respect to examinations, course assignments, field service reports, class recitations; or the unauthorized possession of examination papers or course materials, whether originally authorized or not. Plagiarism – The use and appropriation of another’s work without any indication of the source and the representation of such work as the student’s own. Any student who fails to give credit for ideas, expressions or materials taken from another source, including internet sources, is responsible for plagiarism.

    Learn more about the academic integrity policies and procedures as well as student resources that can help you prepare for a successful semester.

    Technical Requirements & Skills

    One of the greatest barriers to taking an online course is a lack of basic computer literacy. By computer literacy we mean being able to manage and organize computer files efficiently, and learning to use your computer's operating system and software quickly and easily. Keep in mind that this is not a computer literacy course; but students enrolled in online courses are expected to have moderate proficiency using a computer. Please go to the "What's Required" webpage to find out more information on this subject.

    This course utilizes the following tools:

    1. Messages for all course communication. 
    2. Assessments for Quizzes (weekly)
    3. Discussion Boards for Participation (weekly)
    4. Assignments AND turnitin.com for submitting Assignments
    5. Gradebook for viewing all grades.

    Please visit our Technical Requirements webpage for additional information.

    Accessibility And Accommodation

    The Disability Resource Center collaborates with students, faculty, staff, and community members to create diverse learning environments that are usable, equitable, inclusive and sustainable. The DRC provides FIU students with disabilities the necessary support to successfully complete their education and participate in activities available to all students. If you have a diagnosed disability and plan to utilize academic accommodations, please contact the Center at 305-348-3532 or visit them at the Graham Center GC 190.

    Please visit our ADA Compliance webpage for information about accessibility involving the tools used in this course.

    Please visit the Canvas accessibility webpage for more information.

    For additional assistance please contact FIU's Disability Resource Center.

    Course Prerequisites

    There are no prerequisites for this course.

    Textbook

    Textbook Image
    Human Resources Management (Version 2.0)
    Laura Portolese Diaz
    Flat World Knowledge, 2015 Electronic version
    ISBN: 9-781-453-370-384

    You may purchase your e version of textbook online at http://flatworldknowledge.com.

    Purchasing on publisher website will afford you the least expensive of the electronic version of the textbook. Bookstore sells “card” with access code. They will be more expensive than purchasing directly from Flat World Knowledge.

    Expectations Of This Course

    This is an eight week intensive online course, which means all of the course work will be conducted online. Intensive courses cover the same amount of material as traditional 15 week courses as you are earning 3 credit hours for the course. This means that the work load is double. Expectations for performance in an online course are the same for a traditional course. In fact, online courses require a degree of self-motivation, self-discipline, and technology skills which can make these courses more demanding for some students.

    Students are expected to:

    • Review the how to get started information located in the course content and Module 0
    • Introduce yourself to the class during the first week by posting a self-introduction in the appropriate discussion forum. This serves as the first discussion board of the semester. 
    • Take the practice quiz to ensure that your computer is compatible with Canvas
    • Interact online with instructor through Canvas Inbox tool and not email
    • Review and follow the course calendar where you will find all due dates for all graded activities
    • Log in to the course 4 (four) times per week
    • Read assigned chapter(s) and take weekly quiz(zes)
      Monday through Wednesday at 11 pm so that you are prepared to participate in the discussion boards starting Wednesday.

      Discussion Boards open on Wednesday. Your initial post needs to be made on Wednesday through Friday to receive credit. Your response to other posts needs to be made Wednesday through Saturday at 11 pm. Please post early so all can read and respond to your initial post.
    • Respond to Messages sent by other classmates or the Professor within 2 (two) days 
    • Submit assignments by the corresponding deadline

    The instructor will:

    • Log in to the course 10 (ten) times per week
    • Respond to messages within 2 (two) days
    • Grade assignments within 7 (seven) days of the assignment deadline​

    Course Detail

    Course Communication

    Communication in this course will take place via the Canvas Inbox Messages. Please do not email.

    Messages are a private and secure text-based communication system which occurs within a course among its Course members. Users must log on to Canvas to send, receive, or read messages. The Inbox is located on the Course Menu, on the left side of the course webpage. It is recommended that students check their Inbox routinely to ensure up-to-date communication.

    You can view the Canvas Conversations Tutorial to learn more about how to communicate with your instructor and peers using the Inbox, Announcements, and Discussions.

    Visit our Writing Resources webpage for more information on professional writing and technical communication skills.

    Discussion Forums

    Keep in mind that your discussion forum postings will likely be seen by other members of the course. Care should be taken when determining what to post.

    Discussion Forum Expectations (to receive full credit):

    • The length of your response should be detailed enough to respond to the information requested. Be specific in your responses to each item requested. You are expected to post your initial response to the question(s) on Wednesday through Friday each week and then respond to a minimum of posts on Wednesday through 11 pm on Saturday. This is to simulate class participation in class. Please put some thought and effort into these conversations. 
    • Available: four days each week: Wednesday at 12:01 am until Saturday at 11 pm
    • Criteria: Discussion guidelines will identify points received for each required item in the Discussion each week.
    • The expected turn-around time for weekly Discussion grade is 4(four) days.

    Quizzes

    In order to mitigate any issues with your computer and online assessments, it is very important that you take the "Practice Quiz" from each computer you will be using to take your graded quizzes and exams. It is your responsibility to make sure your computer meets the minimum hardware requirements.

    Assessments in this course are not compatible with mobile devices and should not be taken through a mobile phone or a tablet. If you need further assistance please contact FIU Online Support Services.

    Quiz Expectations:

    • There will be 12 quizzes. The two lowest quiz scores will be dropped. Once quizzes go offline they are not reopened for any reason…including yours.
    • Quizzes are available starting on Monday at 12:01 am until Wednesday at 11 pm. Specific dates may be found in the course schedule summary.
      1. Quiz duration is 12 minutes. They are 10 questions: T/F and MC
      2. Results-total score only-will be seen immediately after submitting the quiz.

    Quizzes are only open for three days so that you are ready to begin responding to the discussion boards on Wednesday and Friday of each week.

    Assignments

    Assignment Expectations:

    • You will be required to submit two assignments. They are each worth 25%. Specific guidelines and rubrics can be found in Module 0 when assigned. 
    • Specific due dates are found in the course schedule summary. 
    • These are individual assignments.
    • Assignments will be submitted through the assignment drop box AND turnitin.com. 
    • Criteria for evaluation found in the rubric in Module 0.  
    • The expected turn-around time for grades is one week.

    Grading

    Course Requirements Number of Items Points for Each Weight
    Weekly Quizzes
    (Two lowest scores
    dropped 12 total – 2 =10)
    10 10 25%
    Discussion (Participation) 8 10 25%
    Peer Reviewed Paper Summary 1 20 25%
    Personal Career Development Plan *P 1 20 25%
    Total 20 N/A 100%
    Letter Range Letter Range Letter Range
    A Above 93 B 84 - 86 C 71 - 76
    A- 91 - 92 B- 81 - 83 D 61 - 70
    B+ 87 - 90 C+ 77 - 80 F < 61

    Course Calendar

    Weekly Schedule

     

    Class Session Date Topics Assignments Due

    Week 1

    Mon 12:00-Sun 23:59

    INTRODUCTION TO COURSE- Spending sufficient time with Module 0 this week will greatly improve your success during the semester.

    The Role of Human Resources Management

     
    Quiz 1 10/15

    Chapter 1 Available until 11 pm on Saturday, 10/20 (due to first week)

     

     
    Module 0
    Module 1
    10/15-10/21 Discussion:
    • Introduction to Course
    • Explanation of Course Requirements, Procedures and Evaluation System, Review Participation Guidelines (Discussions) and Rubrics, Weekly quizzes and Assignments.
    • Human Resources Management for the Hospitality Industry Defined
    • Introduction to Hospitality Human Resources Management and Human Resources Functions (Clarification of Terminology)
    • Human Resources Management as a Competitive Advantage in the Hospitality Industry

    Reading:

    • Review syllabus.
    • Review all materials, videos and "handouts" in Module 0 (zero). A thorough review is critical to your success in this online course.
    • Purchase Textbook Online at publisher’s website at flatworldknowledge.com.
    • Textbook - Chapter 1
    DB1 opens 10/15:
    Introduction Forum (by 10/20, 11:00 pm, after which DB closes.)

    Week 2

     

    Library Research/Strategic HRM Plans

     
    Quiz 2 10/24

    Chapter 2 Available until 11 pm Wednesday 10/24

     

    Module 2

    10/22-10/28

    Discussion:

    Legal context of HRM within the Hospitality Industry

    Hospitality Peer Review Journal Research
    SPEAKER via Video:  FIU Libraries

    Assignment 1 Module Open

    • Steps in Human Resources Strategic Planning
    Reading:
    • Chapter 2

    DB2 opens MONDAY
    Topic Selection: -
    Closes Sat at 11 pm

    Selection of Human Resources Function for Assignment 1.

    Week 3

     

    Diversity and Multiculturalism/Labor Market and Recruitment

     
    Last Day 10/25 TO DROP COURSE WITH GRADE OF DR

    See advisor for specifics

    Quiz 3

    Quiz 4

    10/29

    Chapter 3 Available until 11 pm Wednesday

    Chapter 4 Available until 11 pm Wednesday

     
    Module 3 10/29-11/4

     

    Discussion:

    • Cultural Intelligence
    • Managing Diversity in the Workplace
    • Analysis of the Workplace
    • Job Descriptions; Job Specifications
    • ​Labor Market and Recruitment
    Reading:
    • Chapters 3 and 4
    DB3 opens 10/31: Initial post by Friday. Responses Wednesday - Saturday
    Closes Sat. at 11 pm

    Week 4

     

    Selection/Compensation and Benefits/International HR Management

    Quiz 5

    11/5

    Chapter 5 Available until 11 pm Wednesday 

     

    Quiz 6

    11/5

    Chapter 6 Available until 11 pm Wednesday 

     
    Module 4 11/5-11/11 Discussion:
    • Selection
    • Behavioral Questions in Interviewing
    • Compensation Administration
    • Incentives
    • Benefits Administration
    • Global HRM Strategies
    • Staffing Strategies
    • Expatriates
    Reading:
    • Chapters 5, 6 and 14

    DB3 opens 11/7: Initial post by Friday, 11 pm. Responses Wednesday - Saturday.
    Closes Sat. at 11 pm

    Week 5

     

    Retention and Motivation/Training and Development 

     

    Quiz 7

    11/12

    Chapter 7 Available until 11 pm Thursday (due to Veterans Day Holiday)

     

    Quiz 8

    11/12

    Chapter 8 Available until 11 pm Thursday

     

    Module 5

    11/12-11/18

    Discussion:

    • Motivation; Coaching: Teambuilding
    • Retention and Turnover
    • ​Bullying in the Workplace
    • Orientation Programs
    • Training and Development Programs in the Hospitality Industry 
    • Literacy in the Hospitality Workplace
    Reading:
    • Chapter 7 and 8

    DB4 opens 11/14: Initial post by Friday.

    Responses on Wednesday - Saturday.

    Closes Saturday  at 11 pm.

    Submit Assignment 1 by Friday noon November 16th

    Week 6

     

    Employee Communication/Employee Performance Management/Social Responsibility and Ethics

     

    Quiz 9

    11/19

    Chapter 9 Available until 11 pm Saturday

     

    Quiz 10 11/19 Chapter 10 Available until 11 pm Saturday

     

    Module 6

    11/18-11/25

    Discussion:

    • Communication styles
    • Nonverbal communication
    • Performance issues and counseling
    • Discipline and corrective action
    • Exiting the organization and employee separation
    • Social Responsibility
    • Social Entrepreneurship
    • Ethics
    Reading:
    • Chapter 9 and 10
    DB6 opens 11/19: Initial post and responses by Saturday. Closes Saturday at 11 pm

    Week 7

     

    Employee Assessment/Safety and Health in the Worksplace

     

    Quiz 11

    11/26

    Chapter 11 Available until 11 pm Wednesday

     

    Module 7

    11/26-12/2

    Discussion:

    • Performance Evaluations
    • Type of Appraisal methods
    • Employee Health and Safety
    • Emergency Planning
    • Employee Assistance Programs
    • Alcohol and Substance Abuse in the Workplace
    • AIDS in the Workplace

    Reading:

    • Chapter 11

    DB7 opens 11/28: Initial post by Friday. Responses Wednesday – Saturday.
    Closes Saturday at 11 pm

    Week 8

     

    Working with Labor Unions

     

    Quiz 12

    12/3

    Chapter 12 Available until 11 pm Wednesday

     

    Module 8

    12/3-12/8 (Saturday)

    Discussion:

    • Unions and their Impact on Human Resources Management in the Hospitality Industry
    • ​Labor Relations and Alternate Dispute Resolution
    • Negotiations and Collective Bargaining

    Reading:

    • Chapter 12 and 13

    DB7 opens 12/3: Initial post by Friday. Responses Tuesday – Saturday.
    Closes Saturday at 11 pm

    Monday

    12/5

    Assignment 2 due by noon today......Wednesday
     

     

    The university does not release grades to students until 12/12/2018. Grades will be available in MyGrades through
    Learn9 when completed. Grades will not be available via phone, voice mail or email.
    Copyright: Tanke 2018