Human Relations in the Hospitality Industry


    General Information

    Professor Information

    Professor Photo
    Dr. Mary L. Tanke
    (305) 919-4546
    By appointment
    online: Virtual
    Please use Canvas Inbox
    (305) 919-4500

    Course Description And Purpose

    Human Relations Management for the Hospitality Industry provides students with management skills for effective relationships between hospitality associates and guests. Course content includes diversity appreciation, conflict management, human trafficking, and team building.

    Upon completion of this course, students should be able to have a greater understanding of human relations management practices including effective communication, food insecurities in America, diversity and inclusion, human trafficking, decision making, conflict and negotiation and ethics.

    Students will be assessed by weekly discussions, exams and individual assignments.

    Course Objectives

    Upon completing the course Students will be able to:

    1. Understand individual differences.  
    2. Develop communication skills and discuss how nonverbal communication can impact communication with others.
    3. Explain and identify one’s own power and privilege.
    4. Discuss the impact of cultural diversity in the hospitality workplace.
    5.  Utilize conflict in efficient problem solving/decision making.
    6. Understand the importance of ethics and social responsibility within the context of ethical decision making in society and the hospitality workplace.
    7. Discuss the processes and impact of labor unions for managers.
    8. Explain your personal leadership philosophy incorporating the principles of human relations management.
    9. Identify the differences between peer reviewed and trade literature.
    10. Develop annotated bibliographies and a research summary for human relations literature.

    Teaching Methodology

    This is a fully online course in which all of the instructional materials and activities are delivered through Canvas, and/or other internet-based media. This course is NOT self paced instruction, meaning there are specific dates and times each week that discussions are open. This requires you to check into the course several times a week. Online courses require as much time and effort as face to face instruction. They permit you the convenience of having the material available to you 24 hours a day. Should you have any questions, please contact the professor.

    Important Information

    Course Prerequisites

    There are no pre-requisites for this course.


    Textbook Image
    Human Relations
    Laura Dias, Central Washington University
    Saylor Foundation, 2012
    ISBN-10: 1453349758
    ISBN-13: 9781453349755
    You may purchase your textbook online at the FIU Bookstore.

    You may obtain the online textbook here for free and download: Textbook


    Please review the FIU's Policies webpage. The policies webpage contains essential information regarding guidelines relevant to all courses at FIU, as well as additional information about acceptable netiquette for online courses.

    As a member of the FIU community you are expected to be knowledgeable about the behavioral expectations set forth in the FIU Student Code of Conduct.

    Technical Requirements and Skills

    One of the greatest barriers to taking an online course is a lack of basic computer literacy. By computer literacy we mean being able to manage and organize computer files efficiently, and learning to use your computer's operating system and software quickly and easily. Keep in mind that this is not a computer literacy course; but students enrolled in online courses are expected to have moderate proficiency using a computer. Please go to the "What's Required" webpage to find out more information on this subject.

    This course utilizes the following tools:

    1. Messages for all course communication.
    2. "Quizzes" tool for midterm and final
    3. Discussions for Participation (weekly)
    4. Assignments AND turnitin for submitting Assignments
    5. Gradebook for viewing all grades.

    Please visit our Technical Requirements webpage for additional information.

    Accessibility and Accommodation

    The Disability Resource Center collaborates with students, faculty, staff, and community members to create diverse learning environments that are usable, equitable, inclusive and sustainable. The DRC provides FIU students with disabilities the necessary support to successfully complete their education and participate in activities available to all students. If you have a diagnosed disability and plan to utilize academic accommodations, please contact the Center at 305-348-3532 or visit them at the Graham Center GC 190.

    Please visit our ADA Compliance webpage for information about accessibility involving the tools used in this course.

    Please visit the Canvas Accessibility webpage for more information.

    For additional assistance please contact FIU's Disability Resource Center.

    Academic Misconduct Statement

    Florida International University is a community dedicated to generating and imparting knowledge through excellent teaching and research, the rigorous and respectful exchange of ideas and community service. All students should respect the right of others to have an equitable opportunity to learn and honestly to demonstrate the quality of their learning. Therefore, all students are expected to adhere to a standard of academic conduct, which demonstrates respect for themselves, their fellow students, and the educational mission of the University. All students are deemed by the University to understand that if they are found responsible for academic misconduct, they will be subject to the Academic Misconduct procedures and sanctions, as outlined in the Student Handbook.

    Academic Misconduct includes: Cheating – The unauthorized use of books, notes, aids, electronic sources; or assistance from another person with respect to examinations, course assignments, field service reports, class recitations; or the unauthorized possession of examination papers or course materials, whether originally authorized or not. Plagiarism – The use and appropriation of another’s work without any indication of the source and the representation of such work as the student’s own. Any student who fails to give credit for ideas, expressions or materials taken from another source, including internet sources, is responsible for plagiarism.

    Learn more about the academic integrity policies and procedures as well as student resources that can help you prepare for a successful semester.

    Expectations of this Course

    This is an eight week intensive online course, which means all of the course work will be conducted online. Intensive courses cover the same amount of material as traditional 15 week courses as you are earning 3 credit hours for the course. This means that the work load is double. Expectations for performance in an online course are the same for a traditional course. In fact, online courses require a degree of self-motivation, self-discipline, and technology skills which can make these courses more demanding for some students.

    Students are expected to:

    • Review the Getting Started information located in the course content and Module 0
    • Introduce yourself to the class during the first part of the first week by posting a self-introduction in the appropriate discussion forum.  This serves as the first discussion of the semester.
    • Take the practice quiz to ensure that your computer is compatible with Canvas
    • Interact online with instructor through Canvas Inbox and not email
    • Review and follow the course calendar where you will find all due dates for all graded activities
    • Log in to the course 4 (four) times per week
    • Read assigned chapter(s), view posted videos and articles 
    • Discussion Boards open on Monday. Your initial post needs to be written by Thursday to receive credit. Your response to other posts needs to be written Thursday through Saturday at 11 pm. Please post early so all can read and respond to your initial post.
    • Respond to Messages sent by other classmates or the Professor within 2 (two) days
    • Submit assignments by the corresponding deadline

    The instructor will:

    • Log in to the course 10 (ten) times per week
    • Respond to messages within 2 (two) days
    • Grade assignments within 7 (seven) days of the assignment deadline

    Course Detail

    Course Communication

    Communication in this course will take place via the Canvas Inbox. Please do not use email.

    You can view the Canvas Conversations Tutorial to learn more about how to communicate with your instructor and peers using the Inbox, Announcements, and Discussions.

    Visit our Writing Resources webpage for more information on professional writing and technical communication skills.

    Discussion Forums

    Keep in mind that your discussion forum postings will likely be seen by other members of the course. Care should be taken when determining what to post.

    Discussion Forum Expectations (to receive full credit):

    • The length of your response should be detailed enough to respond to the information requested. Be specific in your responses to each item requested.
    • You are expected to post your initial response to the question(s) Monday through Thursday each week and then respond to the minimum of posts on Thursday through 11 pm on Saturday. This is to simulate class participation in class.  Please put some thought and effort into these conversations.
    • Criteria: Discussion guidelines will identify points received for each required item in the Discussion each week.  
    • The expected turn-around time for weekly Discussion grade is 4 (four) days.

    Midterm and Final Exams

    Midterm and Final Expectations:

    • Check course schedule summary for midterm and exam availability.
    • They are open only on the specific day from 6 am to 10 pm.
    •  Exam duration is 60 minutes with T/F and MC questions from the assigned textbook chapters only. Results posted no later than 5 days after the exams completion.

    In order to mitigate any issues with your computer and online assessments, it is very important that you take the "Practice Quiz" from each computer you will be using to take your graded quizzes and exams. It is your responsibility to make sure your computer meets the minimum hardware requirements. If you need further assistance please contact FIU Online Support Services.


    Assignment Expectations:

    • You will be required to submit two assignments. They are each worth 25%. Specific guidelines and rubrics are in Module 0 when assigned.
    • Specific due dates are found in the course schedule summary.
    • These are individual assignments.
    • Assignments will be submitted through the assignment drop box AND turnitin
    • Criteria for evaluation found in the rubric in Module 0. 
    • The expected turn-around time for grades is one week.



    Course Requirements Number of Items Points for Each Weight
    Midterm Exam 1 100 10%
    Final Exam 1 100 15%
    Discussions (Participation) 8 10 25%
    Assignment: I. Annotated Bibliography 1 20 25%
    Assignment: II. Peer Reviewed Paper Summary 1 20 25%
    Total 12 N/A 100%
    Letter Range (%) Letter Range (%) Letter Range (%) Letter Range
    A 93 or above B 84 - 86 C 74 - 76 D 64 - 66
    A- 91 - 92 B- 81 - 83 C- 71 - 73 D- 61 - 63
    B+ 87 - 90 C+ 77 - 80 D+ 67 - 70 F < 61

    Course Calendar

    Weekly Schedule


    Week / Module Date Topics Assignments Due

    Mon 12:00-Sun 23:59

    Note-Spending sufficient time with Module 0 this week will greatly improve your success during the semester.  

    Week 1


    What is Human Relations Management?

    Module 0
    Module 1


    -Introduction to Course
    -Explanation of Course Requirements, Procedures and Evaluation System, Review Participation Guidelines (Discussions) and Rubrics, Weekly quizzes and Assignments
    -Human Relations Management Defined
    -Personal Success and Emotional Intelligence
    -Review syllabus and course schedule summary.
    -Review all materials in Module 0 (zero). A thorough review is critical to your success in this online course.

    -Obtain your textbook
    Chapter 1 (midterm)
    Chapter 2

    DB1 – Introduction to class. Opens 10/15:
    Closes on Saturday 10/20, 11:00 pm

    Week 2


    Effective Communication/Stress/Library Research

    DB 2 opens MONDAY
    Topic Selection: -
    Closes Wednesday 10/24 at 11 pm
    Selection of Human Relations Topic for Assignment 1
    Module 2 10/22-10/28

    -Stress Management and Steps of Managing Stress
    -Non-violent Communication
    Assignment 1 Module Open
    -Peer reviewed vs Trade Publications
    -Annotated Bibliographies
    -Chapter 3
    -Chapter 4 (midterm)


    Week 3


    Personal Motivations/Food Insecurity

    Module 3 10/29-11/4 Discussion:
    -Strategies Used to Increase Motivation
    -Food Insecurity in America
    -Chapter 6 (midterm)
    -Articles on Food Insecurity in America
    DB3 opens on 10/29 Initial post by Wednesday. Responses Wednesday – Saturday. Closes Sat. at 11 pm

    Week 4


    Diversity and Multiculturalism

    Module 4 11/5-11/11 Discussion:
    -Cultural Intelligence
    -Managing Diversity in the Workplace
    -Chapter 10 (midterm)
    DB4 opens 11/5: Initial post by Wednesday.
    Responses Wednesday – Saturday at 11 pm.

    Week 5


    Decision Making/Conflict and Negotiation

    Midterm 11/13 Chapters 1, 4, 6 and 10  Available 6 am to 11 pm today Tuesday
    Module 5 11/12-11/18 Discussion:
    -Understanding Decision Making
    -Causes and Outcome of Conflict
    -Ethical and Cross Cultural Negotiations
    -Chapter 8 (final)
    -Chapter 9 (final)
    DB5 opens 11/12: Initial post by Thursday.
    Responses Wednesday – Saturday at 11 pm.
    Assignment 11/17 Assignment 1 Saturday noon

    Week 6


    Work in Groups/Labor Unions

    Module 6 11/18-11/25 Discussion:
    -Group Lifecycles and Member Roles
    -The Nature of Unions
    -Negotiations and Collective Bargaining
    -Chapter 7
    -Chapter 11
    DB6 opens 11/19: Initial post and responses by Saturday 11 pm.
      11/22-11/23 HAPPY THANKSGIVING  

    Week 7


    Ethics/Human Trafficking

    Module 7 11/26-12/2 Discussion:
    -Social Responsibility
    -Human Trafficking
    -Chapter 5 (final)
    DB7 opens 11/28: Initial post by Thursday. Responses Wednesday – Saturday at 11 pm.

    Week 8


    Be A Leader/Manage Your Career

    Module 8 12/3-12/8 (Saturday) Discussion:
    -Leadership vs Management
    -Career Growth
    -Chapter 12 (final)
    -Chapter 13 (final)
    DB8 opens 12/3 Initial post by Thursday.
    Responses Tuesday – Saturday at 11 pm.
    Assignment 12/3 ASSIGNMENT 2 DUE BY NOON TODAY Monday Noon
    Final 12/7 Chapters 8, 9, 5, 12, 13  Available 6 am to 11 pm today Friday