Organizational Behavior in the Hospitality and Tourism


    General Information

    Professor Information

    Professor Photo
    Miranda Kitterlin
    (305) 919-4424
    HM 352
    Wednesday - 3pm to 5pm
    Thursday - 5pm-6pm

    Course Description And Purpose

    HMG 6246 – Organizational Behavior in the Hospitality Industry is the study of human behavior in organizational settings, the interface between human behavior and the organization, and the organization itself.  Thus, organizational behavior reflects several levels of analysis and a wide variety of interactions among these levels.

    Course Objectives and Learning Outcomes

    At the end of this course students will be able to perform each of the following activities with an accuracy of 73 percent or higher:

    • Assess contemporary organizational behavior.
    • Justify how workplace behaviors can directly or indirectly influence organizational effectiveness.
    • Assess the nature of motivation, and explain the relationship between motivation and employee performance.
    • Explain the key elements in an effective organizational reward system.
    • Explain the basic kinds of communication networks.
    • Explain the general stages of group development, and describe group decision making in organizations.
    • Assess the nature of leadership and its influence.
    • Explain the essential elements of organization design.
    • Discuss organization culture and how it affects employee behavior.
    • Explain organizational and individual sources of resistance to change.

    Important Information


    Please review the FIU's Policies webpage. The policies webpage contains essential information regarding guidelines relevant to all courses at FIU, as well as additional information about acceptable netiquette for online courses.

    As a member of the FIU community you are expected to be knowledgeable about the behavioral expectations set forth in the FIU Student Code of Conduct.

    Technical Requirements and Skills

    One of the greatest barriers to taking an online course is a lack of basic computer literacy. By computer literacy we mean being able to manage and organize computer files efficiently, and learning to use your computer's operating system and software quickly and easily. Keep in mind that this is not a computer literacy course; but students enrolled in online courses are expected to have moderate proficiency using a computer. Please go to the "What's Required" webpage to find out more information on this subject.

    Please visit our Technical Requirements webpage for additional information.

    Accessibility and Accommodation

    The Disability Resource Center collaborates with students, faculty, staff, and community members to create diverse learning environments that are usable, equitable, inclusive and sustainable. The DRC provides FIU students with disabilities the necessary support to successfully complete their education and participate in activities available to all students. If you have a diagnosed disability and plan to utilize academic accommodations, please contact the Center at 305-348-3532 or visit them at the Graham Center GC 190.

    Please visit our ADA Compliance webpage for information about accessibility involving the tools used in this course.

    Please visit the LMS Accessibility webpage for more information:

    For additional assistance please contact FIU's Disability Resource Center.

    Academic Misconduct Statement

    Florida International University is a community dedicated to generating and imparting knowledge through excellent teaching and research, the rigorous and respectful exchange of ideas and community service. All students should respect the right of others to have an equitable opportunity to learn and honestly to demonstrate the quality of their learning. Therefore, all students are expected to adhere to a standard of academic conduct, which demonstrates respect for themselves, their fellow students, and the educational mission of the University. All students are deemed by the University to understand that if they are found responsible for academic misconduct, they will be subject to the Academic Misconduct procedures and sanctions, as outlined in the Student Handbook.

    Academic Misconduct includes: Cheating – The unauthorized use of books, notes, aids, electronic sources; or assistance from another person with respect to examinations, course assignments, field service reports, class recitations; or the unauthorized possession of examination papers or course materials, whether originally authorized or not. Plagiarism – The use and appropriation of another’s work without any indication of the source and the representation of such work as the student’s own. Any student who fails to give credit for ideas, expressions or materials taken from another source, including internet sources, is responsible for plagiarism.

    Learn more about the academic integrity policies and procedures as well as student resources that can help you prepare for a successful semester.

    Course Prerequisites

    There are no prerequisites for this course.


    Textbook Image
    Organizational Behavior
    Miranda Kitterlin, Lisa Moll
    Kendall-Hunt, Edition, 1st Edition, 2012
    ISBN-10: 1465206787
    ISBN-13: 9781465206787
    You may purchase your textbook online at the FIU Bookstore.

    Note: Ebook available at discounted price when purchased from publisher:

    Expectations of this Course

    This is an online course, which means most (if not all) of the course work will be conducted online. Expectations for performance in an online course are the same for a traditional course. In fact, online courses require a degree of self-motivation, self-discipline, and technology skills which can make these courses more demanding for some students.

    Course Detail

    Course Communication

    External communication in this course will take place via Email.

    The Email feature is an external communication tool that allows users to send emails to users enrolled within the course. Emails are sent to the students’ FIU email on record. The Email tool is located on the Course Menu, on the left side of the course webpage.
    Students are expected to check emails regularly for course-related messages or announcements. Any email communication sent to the professor should be professional in nature, and include the student’s name, the course in which they are enrolled, a salutation and closing, and clear and concise message content. More information on writing professional emails, including examples, can be found here: Students should expect a reply response from the professor within 24 hours, unless a situation arises that prevents this opportunity.
    Keep in mind that your discussion forum postings will likely be seen by other members of the course. Care should be taken when determining what to post.

    Discussion Forums

    Discussion Forum Expectations:

    • There will be 12 online discussion forum during the semester.
    • Posts must adhere to APA writing standards including providing sources of information (references) when appropriate.
    • Correct grammar, spelling and punctuation are expected.
    • Full discussion instructions are provided on Canvas.
    • All discussions are due in full before the end of class time on the day assigned.


    In order to mitigate any issues with your computer and online assessments, it is very important that you take the "Practice Quiz" from each computer you will be using to take your graded quizzes and exams. It is your responsibility to make sure your computer meets the minimum hardware requirements.

    Assessments in this course are not compatible with mobile devices and should not be taken through a mobile phone or a tablet. If you need further assistance please contact FIU Online Support Services.


    Assignments Expectations:

    • There will be 12 assignments during the semester.
    • All assignments are to be completed on an individual basis.
    • Use the Assignment submission option in Canvas.
    • Do not email the assignment to your professor.
    • All assignments are due in full before the end of class time on the day assigned.
    • The expected turn-around time for feedback and grades is 7 days from the due date.

    Student Responsibility

    It is assumed that students have attained a level of maturity that motivates them to take responsibility for achieving the learning objectives of this course by using the learning tools provided. This course is designed to be completed successfully through the use of three learning tools:

    1. Doing the homework assignments on a timely basis
    2. Doing the reading assignments on a timely basis, and
    3. Attending all classes, taking appropriate notes and PARTICIPATING IN CLASS DISCUSSIONS. Since managers frequently engage in group presentations, as future managers you are expected to gain experience in developing and expressing your ideas before a group of your peers in the class. This being a learning environment, it is the instructor's intent to use class participation to enhance respect for each individual and help develop their self-confidence in a friendly setting. A student who does not use all three of the above tools appropriately and in a timely fashion runs the risk of falling behind and being unable to keep up with the rest of the class. More importantly, the student is wasting an opportunity to improve himself/herself.

    (A) If, after doing the reading and homework assignments, a student does not understand a topic that has been explained in class, it is the student's responsibility to visit the instructor during office hours to seek additional instructional assistance, or to seek such assistance from classmates, or from any other source that is available.
    (B) It is impossible to cover all assigned reading materials in class. Therefore it is of particular importance that a student request further explanation of any assigned material that the student does not understand, and that is not covered in class. Students are responsible, in the relevant classes, and on the relevant examinations, for the corresponding material in the reading and homework assignments regardless of whether it is, or is not, covered in class.
    (C) In the unfortunate event that a student is obliged to miss a class for circumstances beyond his/her control, the student is responsible for taking any exceptional steps necessary to learn the material discussed in that class. Such steps may include obtaining assistance from classmates and/or requesting assistance from the instructor during office hours, going to tutoring sessions, or from any other available source.



    Course Requirements Number of Items Points for Each Total Points Available Weight
    Live class meetings and discussion 8 6.25 50 50%
    Chapter assignments 12 1 12 12%
    Chapter quizzes 12 2 24 24%
    End of semester self-reflection 1 14 14 14%
    Total 20 N/A 1000 100%
    Letter Range (%) Letter Range (%) Letter Range (%)
    A 95 or above B 83 - 86 C 70 - 76
    A- 90 - 94 B- 80 - 82 D 60 - 69
    B+ 87 - 89 C+ 77 - 79 F 59 or less

    Bonus Points and Partial Credit

    There are no bonus point opportunities in this class. Partial credit is not guaranteed for any assignment.

    Make-Up and Late Assignments

    Students are expected to do their assignments on the assigned class dates. There are no scheduled make-up assignments; consideration will be given to those with appropriate medical documentation. No late assignments are accepted without university approved excuse documentation.


    Per the Intellectual Honesty Statement below, plagiarism is “the use and appropriation of another’s work without any indication of the source and the representation of such work as the student’s own. Any student who fails to give credit for ideas, expressions or materials taken from another source, including internet sources, is responsible for plagiarism” (FIU, 2014). All assignments in this course should employ APA style citation. The Purdue Online Writing lab (found at provides extensive information on APA style citations, including a workshop, instruction, and examples. Students found guilty of committing plagiarism in any course assignment will receive a zero for that assignment, and may face more harsh university penalties. To emphasize: If you copy information directly from the internet or from a textbook, and fail to cite this as a direct quote using proper APA-style citations, you have committed plagiarism and will receive a zero for that assignment.

    End of Semester Self-Reflection

    Students will be asked to complete an end of semester self-reflection describing what information they have acquired from topics discussed, and how they feel they might apply this knowledge during their careers in Hospitality. Specifically, reflections should identify one concept from each chapter, a description of each concept (in your own words), and an explanation of how you feel the knowledge of each concept will help you in your career.

    Course Calendar

    Weekly Schedule

    Date Topics Activities

    Course Introduction & Syllabus Overview

    Icebreaker Activity

    Review the course syllabus.

    Participate in the "Introduction and Icebreaker" discussions (live/in class).

    29-Aug Online Discussions and Assignments Chapter 2 and 4 (due by 9:05pm EST)
    5-Sept In-class Discussion: Chapter 2 and 4  
    12-Sept Online Discussions and Assignments Chapter 5 and 6 (due by 9:05pm EST)
    19-Sept In-class Discussion: Chapter 5 and 6  
    26-Sept Online Discussions and Assignments Chapter 7 and 8 (due by 9:05pm EST)
    3-Oct In-class Discussion: Chapter 7 and 8  
    10-Oct Online Discussions and Assignments Chapter 9 and 10 (due by 9:05pm EST)
    17-Oct In-class Discussion: Chapter 9 and 10  
    24-Oct Online Discussions and Assignments Chapter 11 and 12 (due by 9:05pm EST)
    31-Oct MBTI (online) Review MBTI info and complete online self-assessment.
    7-Nov MBTI (in class)  
    14-Nov In-Class Discussion: Chapter 11 and 12  
    21-Nov Online Discussions and Assignments Chapter 13 and 14 (due by 9:05pm EST)
    28-Nov In-Class Discussion: Chapter 13 and 14  
    5-Dec Semester Wrap-Up End-of-Semester Self-Reflection due by Dec 5, 7pm EST.