Hospitality Property Management


    General Information

    Professor Information

    Professor Photo
    Alan Garcia
    (786) 691-4302
    By Appointment

    Course Description And Purpose

    This is a course designed as an undergraduate level course which covers the basic concepts of hotel housekeeping operations and general facility maintenance.  The course presents an insider's perspective on how housekeeping departments operate. Topics covered include contemporary issues in housekeeping, cost and operation housekeeping operations, staffing and scheduling, general cleaning and upkeep of hotel guest rooms and general spaces, laundry, fire prevention, use of chemicals, and use and care of equipment.

    This course will consist of 11 modules and five projects. Module availability is open and must be completed in the week they are assigned. Projects will be due on a weekly basis (approximately) and graded within one week of submission. At the end of the course students will have learned the key techniques required to manage a hotel housekeeping department.

    Course Objectives

    Students will be able to:

    • Evaluate staff an equipment needs of a housekeeping operation.
    • Compare suppliers of furniture, fixtures, and equipment in order to make new purchasing decisions.
    • Assess the quality of furniture, fixtures, and equipment in order to inform future purchasing decisions.
    • Assess the efficiency and effectiveness of cleaning and maintenance in hotel operations and other hospitality venues.
    • Analyze contemporary issues in society as they relate hospitality venues.
    • Inspect hospitality operations in great detail based on established regulations, policies, and best practices.

    Major & Curriculum Objectives Targeted

    By the end of this course students will understand the following:

    • Housekeeping profession and role of management.
    • How to plan, organize, and staff the operation.
    • How to schedule a housekeeping team.
    • Need for and use of equipment, supplies, bedding, linen, and uniforms.
    • The processes and routines necessary for efficiency in housekeeping.
    • Housekeeping in swimming pools, other venues.
    • How to protect the assets, safety & security.
    • The basics of a laundry operation.
    • Historical and social issues related to housekeeping operations.
    • Best practices in housekeeping operations.
    • Ethics of housekeeping operations.
    • Analysis and solving problems in property operations.
    • Future of housekeeping operations.
    • Career considerations in housekeeping operations.

    Teaching Methodology

    This course will consist of lectures, learning exercises, class discussions, and the use of real world examples to compliment/contrast textbook material. This course is based in blackboard and has 15 modules where students read articles and view other materials and post on the blackboard discussion forum.

    This is a fully online course in which all of the instructional materials and activities are delivered through Blackboard, and/or other internet-based media.

    Important Information


    Please review the FIU's Policies webpage. The policies webpage contains essential information regarding guidelines relevant to all courses at FIU, as well as additional information about acceptable netiquette for online courses.

    Technical Requirements and Skills

    One of the greatest barriers to taking an online course is a lack of basic computer literacy. By computer literacy we mean being able to manage and organize computer files efficiently, and learning to use your computer's operating system and software quickly and easily. Keep in mind that this is not a computer literacy course; but students enrolled in online courses are expected to have moderate proficiency using a computer. Please go to the "What's Required" webpage to find out more information on this subject.

    Privacy Policy Statements for Partners and Vendors

    Please visit our Technical Requirements webpage for additional information.

    Academic Misconduct Statement

    Florida International University is a community dedicated to generating and imparting knowledge through excellent teaching and research, the rigorous and respectful exchange of ideas and community service. All students should respect the right of others to have an equitable opportunity to learn and honestly to demonstrate the quality of their learning. Therefore, all students are expected to adhere to a standard of academic conduct, which demonstrates respect for themselves, their fellow students, and the educational mission of the University. All students are deemed by the University to understand that if they are found responsible for academic misconduct, they will be subject to the Academic Misconduct procedures and sanctions, as outlined in the Student Handbook.

    Academic Misconduct includes: Cheating – The unauthorized use of books, notes, aids, electronic sources; or assistance from another person with respect to examinations, course assignments, field service reports, class recitations; or the unauthorized possession of examination papers or course materials, whether originally authorized or not. Plagiarism – The use and appropriation of another’s work without any indication of the source and the representation of such work as the student’s own. Any student who fails to give credit for ideas, expressions or materials taken from another source, including internet sources, is responsible for plagiarism.

    Learn more about the academic integrity policies and procedures as well as student resources that can help you prepare for a successful semester.

    Accessibility And Accommodation

    The Disability Resource Center collaborates with students, faculty, staff, and community members to create diverse learning environments that are usable, equitable, inclusive and sustainable. The DRC provides FIU students with disabilities the necessary support to successfully complete their education and participate in activities available to all students. If you have a diagnosed disability and plan to utilize academic accommodations, please contact the Center at 305-348-3532 or visit them at the Graham Center GC 190.

    Please visit our ADA Compliance webpage for information about accessibility involving the tools used in this course.

    Please visit the LMS Accessibility webpage for more information:

    For additional assistance please contact FIU's Disability Resource Center.

    Panthers Care & Counseling and Psychological Services (CAPS)

    If you are looking for help for yourself or a fellow classmate, Panthers Care encourages you to express any concerns you may come across as it relates to any personal behavior concerns or worries you have, for the classmate’s well-being or yours; you are encouraged to share your concerns with FIU’s Panthers Care website.

    Counseling and Psychological Services (CAPS) offers free and confidential help for anxiety, depression, stress, and other concerns that life brings. Professional counselors are available for same-day appointments. Don’t wait to call 305-348-2277 to set up a time to talk or visit the online self-help portal.

    Course Prerequisites

    There are no prerequisites for this course.


    Textbook Image
    Housekeeping Management
    Matt A. Casado
    John Wiley & Sons Incorporated, 2nd Edition, 2011
    ISBN-10: 1118071794
    ISBN-13: 9781118071793
    You may purchase your textbook online at the FIU Bookstore.

    Expectations Of This Course

    This is an online course, which means most (if not all) of the course work will be conducted online. Expectations for performance in an online course are the same for a traditional course. In fact, online courses require a degree of self-motivation, self-discipline, and technology skills which can make these courses more demanding for some students.

    Students are expected to:

    • Review the how to get started information located in the course content
    • Introduce yourself to the class during the first week by posting a self-introduction 30 second video assignment in the appropriate discussion forum
    • Take the practice quiz to ensure that your computer is compatible with Blackboard
    • Interact online with instructor/s and peers
    • Review and follow the course calendar
    • Log in to the course 3 times per week, with no more than three days between logging in.
    • Respond to Supplemental Reading Posts, blogs, and journal postings in the timeframe established by the module.
    • Respond to emails, phone calls, or text messages within 1 day.
    • Submit assignments by the corresponding deadline.
    • Complete all assignments independently.

    The instructor will:

    • Log in to the course 3 times per week
    • Respond to Supplemental Reading Posts within 5 days.
    • Respond to emails/ text messages within 3 days.
    • Grade assignments within 5 days of the assignment deadline.

    Course Detail

    Course Communication

    Communication in this course will take place via Email and professor announcements.

    The Email feature is an external communication tool that allows users to send emails to users enrolled within the course. Emails are sent to the students’ FIU email on record. The Email tool is located on the Course Menu, on the left side of the course webpage.

    Supplemental Reading Posts

    Keep in mind that other members of the course will likely see your discussion forum postings. Care should be taken when determining what to post.

    Each module contains a Supplemental Reading Post where students must submit one post per week. The goal of the post is for the student to describe the lessons learned in the material, which they believe, applies to their management career ahead. Critique of the material is also welcome.

    Each week students will

    1) Be asked to comment on two of the items (Items include journal articles and videos) in the Supplemental Reading Post module

    2) Find an academic peer-reviewed article similar to one of the items to attach to their post. Some modules have as many as 10 items to choose from, but you only need to comment on two items.  

    The post should be in the form of a single thread with all of the topics included in the one thread. The thread should contain three to five sentences per item and have an attached PDF version of the student’s new article attached. If there are both articles and videos, a student should choose one of each.  In the case you only find articles and no videos, you do two articles and vice versa.

    A sample post will be provided in the first Supplemental Reading Post.


    • The approximate length of a response: 9-15 sentences (3-5 sentences per item (article/video)).
    • Students are not required to respond to other student’s posts.
    • Each forum is only available for the dates listed in the forum.
    • All posts are due by Sunday at 11:59 PM of the week of the module. 
    • Posts are worth two points each.
    • Students will be evaluated on their ability to utilize the concepts presented in the text to explain how these articles and videos inform their management career ahead.
    • Grades will normally be posted within 5 days.  
    • Feedback for the Supplemental Reading Post will be provided when the student is not on track.
    • Emailed submissions will not be accepted.
    • No group work is required.
    • No attachments! use the space provided on the board to write or paste your post.

    Discussion Forums

    Keep in mind that your discussion forum postings will likely be seen by other members of the course. Care should be taken when determining what to post.


    Quiz Expectations:

    • Quizzes are worth three points each. 
    • Students will be allowed two attempts for all quizzes. 
    • The duration of each quiz will be 30 minutes. 
    • Quiz results will be immediately available to students. 
    • All quizzes are due by Sunday at 11:59 PM of the week of the module. 
    • Quizzes will only be accepted on the dates established. 
    • Make up work will only be considered accompanied by proper medical documentation, which has been presented within a week of the event.
    • Emailed submission will not be accepted.

    Final Exam Expectations:

    • This course will include one final exam. 
    • Students will be allowed one attempt.
    • The duration will be two hours. 
    • The exam will be administered online at the end of the course.
    • A time and date will be provided during the semester.
    • The exam score will be available immediately upon submission

    In order to mitigate any issues with your computer and online assessments, it is very important that you take the "Practice Quiz" from each computer you will be using to take your graded quizzes and exams. It is your responsibility to make sure your computer meets the minimum hardware requirements.

    Assessments in this course are not compatible with mobile devices and should not be taken through a mobile phone or a tablet. If you need further assistance please contact FIU Online Support Services.


    Students will be assigned six projects due approximately on a weekly basis and graded within one week of submission.

    • Please see the course calendar for suggested dates of completion. 
    • Projects must be submitted by the dates posted below to receive full credit. 
    • Projects may be submitted until the last date of availability for a one-letter grade penalty for each date after the due date. 
    • Projects will be completed independently; no group submissions are allowed. 

    Please review general instructions for each. 

    Complete grading criteria are provided in the course. 

    • Project 1:  Video Everywhere Assignment 1 (4 points)
    • Project 2: Sensitivity Exercise (5 points)
    • Project 3: Your biggest fear as a Hotel manager (5 points)
    • Project 4:  Ethical Dilemma/ Miami Herald test (4 points)
    • Project 5: Secret Shopper (6 points)
    • Project 6 Video Everywhere Assignment 2: Lessons Learned (4 points)

    Student Responsibility

    It is assumed that students have attained a level of maturity that motivates them to take responsibility for achieving the learning objectives of this course by using the learning tools provided. This course is designed to be completed successfully through the use of three learning tools:

    1. Doing the homework assignments on a timely basis
    2. Doing the reading assignments on a timely basis, and
    3. Attending all classes, taking appropriate notes and participating in class discussions. Since managers frequently engage in group presentations, as future managers you are expected to gain experience in developing and expressing your ideas before a group of your peers in the class. This being a learning environment, it is the instructor's intent to use class participation to enhance respect for each individual and help develop their self-confidence in a friendly setting. A student who does not use all three of the above tools appropriately and in a timely fashion runs the risk of falling behind and being unable to keep up with the rest of the class. More importantly, the student is wasting an opportunity to improve himself/herself.

    (A) If, after doing the reading and homework assignments, a student does not understand a topic that has been explained in class, it is the student's responsibility to visit the instructor during office hours to seek additional instructional assistance, or to seek such assistance from classmates, or from any other source that is available.

    (B) It is impossible to cover all assigned reading materials in class. Therefore it is of particular importance that a student request further explanation of any assigned material that the student does not understand, and that is not covered in class. Students are responsible, in the relevant classes, and on the relevant examinations, for the corresponding material in the reading and homework assignments regardless of whether it is, or is not, covered in class.

    (C) In the unfortunate event that a student is obliged to miss a class for circumstances beyond his/her control, the student is responsible for taking any exceptional steps necessary to learn the material discussed in that class. Such steps may include obtaining assistance from classmates and/or requesting assistance from the instructor during office hours, going to tutoring sessions, or from any other available source.


    Course Requirements Number of Items Points per Item Weight
    Quizzes  12 2 24%
    Supplemental Reading Posts 14 2 28%
    Projects 6 4-6 28%
    Final Exam  1 20 20%
    Total 33 100 100%
    Letter Range Letter Range Letter Range
    A Above 95 B 83 - 86 C 70 - 76
    A- 90 - 94 B- 80 - 82 D 60 - 69
    B+ 87 - 89 C+ 77 - 79 F < 60

    Course Calendar

    Weekly Schedule

    Module Topic Items Due

    Module 1 

    August 26 to September 1st

    Housekeeping Department

    Overview and History of Lodging Operations

    Project 1: Video Assignment 1

    Supplemental Reading Post 1

    Quiz Chapter 1

    Quiz Chapter 2

    Module 2

    September 2nd to September 8th

    About the Staff

    Project 2: Sensitivity Exercise

    Supplemental Reading Post 2

    Quiz Chapter 3

    Module 3

    September 9th to September 15th

    About the Guest Supplemental Reading Post 3

    Module 4

    September 16th to September 22nd

    Challenging Customer Service Situations

    Project 3: Your Biggest Fear as a Hotel Manager

    Supplemental Reading Post 4

    Module 5

    September 23rd to September 29th

    Management of Human Resources, Budgeting and Controlling

    Supplemental Reading Post 5

    Quiz Chapter 8

    Quiz Chapter 9

    Module 6

    September 30th to October 6th

    Housekeeping How To and Laundry Operations

    Supplemental Reading Post 6

    Quiz Chapter 6

    Quiz Chapter 7

    Module 7

    October 7th to October 13th

    Safety, Security, Pests and Disease

    Supplemental Reading Post 7

    Quiz Chapter 10

    Module 8

    October 14th to October 20th

    Theft, Loss, Safety, Security Supplemental Reading Post 8

    Module 9

    October 21st to October 27th

    Inventory, Equipment and Technology

    Supplemental Reading Post 9

    Quiz Chapter 4

    Quiz Chapter 5

    Module 10

    October 28th to November 3rd

    Sustainability, Energy, and Corporate Social Responsibility

    Project 4: Ethical Dilemma / Miami Herald Test

    Supplemental Reading Post 10

    Quiz Chapter 11

    Quiz Chapter 12

    Module 11

    November 4th to November 10th

    Venues other than Hotels

    Supplemental Reading Post 11

    Project 5: Secret Shopper

    Module 12

    November 11th to November 17th

    International Operations

    Supplemental Reading Post 12

    Module 13

    November 18th to November 24th

    Innovation and the Hotel of the Year 2050 Supplemental Reading Post 13

    Module 14

    November 25th to December 1st

    Your Career Supplemental Reading Post 14

    Module 15

    December 2nd to December 8th


    Project 6: Video Everywhere Assignment 2 - Lessons Learned

    December 9th to December 14th Final Exam Week Final Exam