General Information

Professor Information


Dr. Nancy Scanlon


HM 336 (BBC Campus)


(305) 919-4775

Office Hours

By Appointment

Course Description and Purpose

Welcome to HFT 3453 Hospitality Lodging Operations! This is a course that concentrates on the principles in lodging management. Because you will take or may take advanced courses in front office, housekeeping, human resources, marketing, accounting, facilities management, food and beverage, etc., this course will take a more generalist view of lodging management, moving from department to department in a typical hotel. 

You must keep up with the modules and dues dates – There is no extra credit or make-up work in this class.

Course Objectives

The purpose of this class is to teach you the fundamental concepts of the lodging industry so you can benefit from the learnings in your academic and professional life in the future. I hope this course does not just end as a required course by obtaining your grades. At the conclusion of this course students will be able to:

  1. Understand the role of a General Manager and debating the challenging decisions necessary when managing a hotel. 
  2. Identify, investigate, understand, and use information regarding environmental trends (political, economic, social, technological, etc.) to plan, strategize, and leverage lodging properties.
  3. Classify travelers and identify their unique needs and how to accommodate them; identify newly emerging classifications (market segments) of travelers (guests) and how lodging properties can meet and exceed their needs to capture these segments profitably.
  4. Create an organization chart depicting the relationships among hotel divisions and departments.
  5. Select a brand (franchise) and/or a management company for a hotel owner.
  6. Apply basic concepts and principles of revenue management for profit maximization.
  7. Effectively manage different distribution channels for maximizing profits.
  8. Describe the procedures for delivering quality service within a hotel setting.
  9. Understand skills for managing lodging properties profitably.


Upon successful completion of this course students should be able to:

  1. Explain the impact on the natural resources of a community by the operation of a hotel/resort property.
  2. Explain how ‘Green’ management practices can contribute to the overall sustainability of the area in which a hotel/resort property operates.
  3. Explain the goals and objectives of Hotel Engineering Management.
  4. Describe theoretical aspects of utility systems, energy conservation, mechanical equipment, building systems.
  5. Describe the organization and management of a maintenance department and types of maintenance.
  6. Identify the two primary categories of facility operating costs, the components of each category, and various factors that affect those costs.     
  7. Calculate the basic carbon footprint of an individual and explain how guests of a hotel/resort property contribute to the property’s overall carbon footprint.   
  8. Identify resource conservation methods for water, energy and waste management as related to hotel and restaurant operations and the financial value of these efforts to the business.
  9. Describe the basics of HVAC, Electrical, Water and Sewer, Refrigeration and Illumination systems.
  10. Compute basic statistics to help make decision regarding energy conservation", ”maintenance optimization”, "bench-marking", "profitability", “capital project evaluation”, “life cycle costing” "time-value-of-money"
  11. Compute the impact of green management operational activity savings in facilities management on the bottom line.

Important Information


Please review the FIU's Policies and Netiquette webpage. The policies webpage contains essential information regarding guidelines relevant to all courses at FIU, as well as additional information about acceptable netiquette for online courses.

 As a member of the FIU community you are expected to be knowledgeable about the behavioral expectations set forth in the FIU Student Code of Conduct.

Technical Requirements and Skills

One of the greatest barriers to taking an online course is a lack of basic computer literacy. By computer literacy we mean being able to manage and organize computer files efficiently, and learning to use your computer's operating system and software quickly and easily. Keep in mind that this is not a computer literacy course; but students enrolled in online courses are expected to have moderate proficiency using a computer. Please go to the "What's Required" webpage to find out more information on this subject.

Privacy Policy Statements for partners and Vendors

Please visit our Technical Requirements webpage for additional information.

Accessibility and Accomodation

The Disability Resource Center collaborates with students, faculty, staff, and community members to create diverse learning environments that are usable, equitable, inclusive and sustainable. The DRC provides FIU students with disabilities the necessary support to successfully complete their education and participate in activities available to all students. If you have a diagnosed disability and plan to utilize academic accommodations, please contact the Center at 305-348-3532 or visit them at the Graham Center GC 190.

For additional assistance please contact FIU's Disability Resource Center.

Web Accessibility Statements for Partners and Vendors

Please visit our ADA Compliance webpage for additional information about accessibility involving the tools used in this course.

Academic Misconduct Statement

Florida International University is a community dedicated to generating and imparting knowledge through excellent teaching and research, the rigorous and respectful exchange of ideas and community service. All students should respect the right of others to have an equitable opportunity to learn and honestly to demonstrate the quality of their learning. Therefore, all students are expected to adhere to a standard of academic conduct, which demonstrates respect for themselves, their fellow students, and the educational mission of the University. All students are deemed by the University to understand that if they are found responsible for academic misconduct, they will be subject to the Academic Misconduct procedures and sanctions, as outlined in the Student Handbook.

Academic Misconduct includes: Cheating – The unauthorized use of books, notes, aids, electronic sources; or assistance from another person with respect to examinations, course assignments, field service reports, class recitations; or the unauthorized possession of examination papers or course materials, whether originally authorized or not. Plagiarism – The use and appropriation of another’s work without any indication of the source and the representation of such work as the student’s own. Any student who fails to give credit for ideas, expressions or materials taken from another source, including internet sources, is responsible for plagiarism.

Learn more about the academic integrity policies and procedures as well as student resources that can help you prepare for a successful semester.

Panthers Care & Counseling and Psychological Services (CAPS)

If you are looking for help for yourself or a fellow classmate, Panthers Care encourages you to express any concerns you may come across as it relates to any personal behavior concerns or worries you have, for the classmate’s well-being or yours; you are encouraged to share your concerns with FIU’s Panthers Care website.

Counseling and Psychological Services (CAPS) offers free and confidential help for anxiety, depression, stress, and other concerns that life brings. Professional counselors are available for same-day appointments. Don’t wait to call 305-348-2277 to set up a time to talk or visit the online self-help portal.

Course Prerequisites

This course has a prerequisite(s). Review the Course Catalog. web page for prerequisites information.

Textbook and Course Materials

<p>Hotel Operations Management (3rd Edition)</p>
title  : 

Hotel Operations Management (3rd Edition)

authors  : 
David K. Hayes, Jack D. Ninemeier, Allisha A. Miller
publisher  : 


publish date  : 


isbn 10  : 
ISBN-10: 013433762X
isbn 13  : 
ISBN-13: 013433762X
Purchase/Rent at FIU Bookstore

Also available online and through various booksellers. Be sure to get 3rd edition!

Expectations of This Course

This is a hybrid course, which means most (if not all) of the course work will be conducted online. Expectations for performance in a hybrid course are the same for a traditional course. In fact, hybrid courses require a degree of self-motivation, self-discipline, and technology skills which can make these courses more demanding for some students.

Course Detail

Course Communication

Communication in this course will take place via the Canvas Inbox. Check out the Canvas Conversations Tutorial or Canvas Guide to learn how to communicate with your instructor and peers using Announcements, Discussions, and the Inbox. 

Discussion Forums

Keep in mind that your discussion forum postings will likely be seen by other members of the course. Care should be taken when determining what to post.


In order to mitigate any issues with your computer and online assessments, it is very important that you take the "Practice Quiz" from each computer you will be using to take your graded quizzes and exams. It is your responsibility to make sure your computer meets the minimum hardware requirements.

All assessments will auto-submit when (1) the timer runs out OR (2) the closing date/time is reached, whichever happens first. For example, if a quiz has a closing time of 5:00 pm but the student begins the exam at 4:55 pm, the student will only have 5 minutes to complete the quiz.

Assessments in this course are not compatible with mobile devices and should not be taken through a mobile phone or a tablet. If you need further assistance please contact FIU Online Support Services.


Course Requirements
Number of Items
Points for Each
Total Points Available
Team Research Project1202020%
Final Exam1202020%
Discussion Questions251010%

LetterRange (%)LetterRange (%)
LetterRange (%)
A93 or aboveB83 - 86C70 - 76
A-90 - 92B-80 - 82D60- 69
B+87-89C+77 - 79F59 or less

Course Calendar

Weekly Schedule

In Class - Aug 28

Introductions and Class Overview

Chapter 1 - Overview of Lodging Industry

Hotel Product Market Segmentation and Product Type

Hybrid - Aug 28 - Sept 4

Familiarize yourself with Smith Travel Research on STR’s website: STR.COM

View STR Power point to discuss in class Oct 2nd.

Read chapters 1 and 2 in Hotel Operations Management book

In Class - Sept 4

Hotel Income Statement familiarization

Hotel Income Statement Problem

STR Power Point Discussion 

Hybrid - Sept 4 - Sept 11

Read chapters 3 and 4 in Hotel Operations Management

Review hotel terminology in chapters 1,2,3 and 4 and identify the key terms

Check off the terms that you are already familiar with. Terms will be on Test 1

In Class - Sept 11Team Project Assignment

Guest Speaker
Hybrid - Sept 11 - Sept 18Read Chapter 5 in Hotel Operations Management
In Class - Sept 18

Chapter 5 Human Resources Review in class

Introduction to Hotel Math Fundamentals (SHARE)

Hybrid - Sept 18 - Sept 25

Review SHARE online

Read Chapter 6 in Hotel Operations Management

Do Hotel Math Problems Online

In Class - Sept 25

Chapter 7 Revenue Management

Guest Speaker

Hybrid - Sept 25 - Oct 2

Read Chapter 8 Sales & Marketing in Hotel Operations Management

Study for Test One

In Class - Oct 2Test One in class
Hybrid - Oct 2 - Oct 9

Read Chapter 9 in Hotel Operations Management

Competitive Sets Module

In Class - Oct 9

Chapter 10 Housekeeping

Laundry Problem

Hybrid - Oct 9 - Oct 16

Read Chapter 11 Food & Beverage

Food & Beverage Exercises

In Class - Oct 16

Review Chapter 11

Food & Beverage Cost Control Exercises

Hybrid - Oct 16 - Oct 23Discussion Question Food & Beverage Trends
In Class - Oct 23Hotel Operations Tour Field Trip (To be Discussed)
Hybrid - Oct 23 - Oct 30Hotel Operations Report Online Assignment
In Class- Oct 30Guest Speaker
Hybrid - Oct 30 - Nov 6Review Key Terms in Chapters 8,9,10 11 & 12
In Class - Nov 6Test Two in Class
Hybrid - Nov 6 - Nov 13

Read Chapters 13 & 14 in Hotel Operations Management

Discussion Question Assignment

In Class - Nov 13Geographic Market Segmentation Exercise
Hybrid - Nov 13 - Nov 20

Discussion Question Assignment 

Team Project Preparation

In Class - Nov 20Team Project Presentations
Hybrid - Nov 20 - Nov 27

Team Project Presentations Preparation

Read Chapter 15 in Hotel Operations Management

In Class - Nov 27Team Project Presentations
Hybrid - Nov 27 - Dec 4Online Quizzes on Canvas Course Module
In Class - Dec 4Review Chapter 15 and Review for Final Exam
Hybrid - Dec 4 - Dec 11Review and Study for Final Exam
In Class - December 11Final Exam TBA