General Information

Professor Information

Instructor Profile Picture

Instructor

Andrew Moreo, Ph.D.

Office

HM 353

E-mail

phone

(305) 919 - 4537

Office Hours

Thursdays; 1pm - 2pm

Course Description and Purpose

Student groups identify and research a major problem of a hospitality enterprise. Discussions will focus on problems and solutions. Final report required. Seniors only.

Through their time in this class students will develop critical thinking capabilities, problem solving abilities, and communication skills through analyzing and creatively solving fundamental challenges faced in the hospitality industry. They will also be able to professionally communicate the research process as well as the solutions conducted on hospitality issues. Additionally, students will gain an understating of fundamental leadership principles and apply them to their lives.

Course Objectives

By the end of the course, students will be able to:

  1. Define, discuss, and apply leadership principles in the hospitality industry.
  2. Relate leadership principles to your personal experiences.
  3. Develop a personal leadership philosophy.
  4. Explore and define challenges faced by the hospitality industry.
  5. Analyze a specific hospitality company through a variety of business lenses.
  6. Identify and propose creative solutions to the challenges faced by a specific hospitality company.
  7. Use academic resources to find, evaluate, cite, and document sources.
  8. Effectively communicate in both written and oral formats.
  9. Collaborate effectively to solve problems.
  10. Create a personal brand for self-marketing to the industry.

Important Information

Course Prerequisites

HFT4294 should be the final class taken in the Chaplin School of Hospitality and Tourism Management curriculum. The advising office must check that this is the last course needed to be taken.

Textbook and Course Materials

There is no text-book for the course. In its place, course materials will be provided in Canvas for your review.


Course Awards

Course Awards

The Affordability Counts Mission

The mission is to alleviate the debt and expense burden on students in the state of Florida by encouraging faculty to incorporate low cost course materials with recognition and direct peer-tested resources.

This course has been certified to have less than $30/credit hour of additional cost.

Policies

Please review the FIU's Policies and Netiquette webpage. The policies webpage contains essential information regarding guidelines relevant to all courses at FIU, as well as additional information about acceptable netiquette for online courses.

As a member of the FIU community you are expected to be knowledgeable about the behavioral expectations set forth in the FIU Student Code of Conduct.

Technical Requirements and Skills

One of the greatest barriers to taking an online course is a lack of basic computer literacy. By computer literacy we mean being able to manage and organize computer files efficiently, and learning to use your computer's operating system and software quickly and easily. Keep in mind that this is not a computer literacy course; but students enrolled in online courses are expected to have moderate proficiency using a computer. Please go to the "What's Required" webpage to find out more information on this subject.

Privacy Policy Statements for partners and Vendors

Please visit our Technical Requirements webpage for additional information.

Accessibility and Accommodation

The Disability Resource Center collaborates with students, faculty, staff, and community members to create diverse learning environments that are usable, equitable, inclusive and sustainable. The DRC provides FIU students with disabilities the necessary support to successfully complete their education and participate in activities available to all students. If you have a diagnosed disability and plan to utilize academic accommodations, please contact the Center at (305) 348-3532 or visit them at the Graham Center GC 190.

For additional assistance please contact FIU's Disability Resource Center.

Web Accessibility Statements for Partners and Vendors

Please visit our ADA Compliance webpage for additional information about accessibility involving the tools used in this course.

Academic Misconduct Statement

Florida International University is a community dedicated to generating and imparting knowledge through excellent teaching and research, the rigorous and respectful exchange of ideas and community service. All students should respect the right of others to have an equitable opportunity to learn and honestly to demonstrate the quality of their learning. Therefore, all students are expected to adhere to a standard of academic conduct, which demonstrates respect for themselves, their fellow students, and the educational mission of the University. All students are deemed by the University to understand that if they are found responsible for academic misconduct, they will be subject to the Academic Misconduct procedures and sanctions, as outlined in the Student Handbook.

Academic Misconduct includes: Cheating – The unauthorized use of books, notes, aids, electronic sources; or assistance from another person with respect to examinations, course assignments, field service reports, class recitations; or the unauthorized possession of examination papers or course materials, whether originally authorized or not. Plagiarism – The use and appropriation of another’s work without any indication of the source and the representation of such work as the student’s own. Any student who fails to give credit for ideas, expressions or materials taken from another source, including internet sources, is responsible for plagiarism.

Learn more about the academic integrity policies and procedures as well as student resources that can help you prepare for a successful semester.

Zoom Video Conference 

Zoom is a video conference tool that you can use to interact with your professor and fellow students by sharing screens, chatting, broadcasting live video/audio, and taking part in other interactive online activities. We will be utilizing this tool to conduct our "7 minute discussion".

Zoom Test Meeting Room 
Use this link to access the Zoom Test Meeting Room. This meeting room is available to test out the software before joining an actual session.

Reference the provided links to access Zoom student tutorials to learn about the tool, how to access your meeting room, and share your screen.

Panthers Care & Counseling and Psychological Services (CAPS)

If you are looking for help for yourself or a fellow classmate, Panthers Care encourages you to express any concerns you may come across as it relates to any personal behavior concerns or worries you have, for the classmate’s well-being or yours; you are encouraged to share your concerns with FIU’s Panthers Care website.

Counseling and Psychological Services (CAPS) offers free and confidential help for anxiety, depression, stress, and other concerns that life brings. Professional counselors are available for same-day appointments. Don’t wait to call (305) 348-2277 to set up a time to talk or visit the online self-help portal.

Expectations of This Course

This is an online course, which means most (if not all) of the course work will be conducted online. Expectations for performance in an online course are the same for a traditional course. In fact, online courses require a degree of self-motivation, self-discipline, and technology skills which can make these courses more demanding for some students.

Students are expected to:

  • Review the getting started page located in the course modules;
  • Introduce yourself to the class during the first week by posting a self-introduction in the appropriate discussion;
  • Take the practice quiz to ensure that your computer is compatible with the learning management system, Canvas;
  • Interact online with instructor and peers;
  • Review and follow the course calendar and weekly outlines;
  • Log in to the course at least 3 times per week;
  • Respond to discussions by the due date specified. 
  • Respond to emails within 1 business day 
  • Submit assignments by the corresponding deadline

The instructor will:

  • Log in to the course 3 times a  week;
  • Respond to emails within 1 business day;
  • I will not be available for email after 5pm on Fridays, until 9am Monday mornings.  
  • Grade assignments within 5 days of the assignment deadline.

Course Detail

Course Communication

Communication in this course will take place via the Canvas Inbox. Check out the Canvas Conversations Tutorial or Canvas Guide to learn how to communicate with your instructor and peers using Announcements, Discussions, and the Inbox.

You are welcome to email me either through Canvas or directly to my FIU email. You are also expected to write in a professional manner, meaning there should be a salutation, body, and signature. I will do my best to respond to emails on a weekday within 24 hours. I will return emails sent over the weekend on the next business day.

Discussion Forums

Keep in mind that your discussion forum postings will likely be seen by other members of the course. Care should be taken when determining what to post.

Grading

This course is set up on 1000 points. In order to be eligible for full points, all work should be turned in by the due date and time. If work is late, it will be accepted, but 50% will be deducted before the assignment is graded.   There are built-in Extra Credit Assignments. You may earn up to 100 points from Extra Credit Assignments to help you get the grade you would like in the course. Please see the table below for assignments and their corresponding points.

Mandatory AssignmentsPointsExtra Credit AssignmentPoints
Canvas Profile and Introduction Video
10Hospitality Leader Interview and Reflection
25
Syllabus Academic Misconduct Quiz
5Senior Survey10
Hospitality Challenge Team Contract
20LinkedIn Learning “Leadership Course” I
25
Hospitality Challenge Sections I and II (Draft)
55LinkedIn Learning “Leadership Course” II
25
Discussion Boards (6 x 20pts)
120“Leadership” Movie Reflection
25
LinkedIn Learning Courses (7 x 20pts)
1407 minute conversation with professor
15
Career Services Assignment
30Meet with Career Services
25
Leadership Philosophy Course
30Tim Minchin Discussion Board
15
Leadership Philosophy Exercise
60SPOT – Course Evaluation
20
Hospitality Challenge Sections III, IV, and V (Drafts) (3x10pts)
30

Hospitality Challenge Final Paper
350

Hospitality Challenge Presentation
150

Total Points1000Total Points (Offered), only 100 points will be counted185
LetterRange (%)LetterRange (%)
LetterRange (%)
A95 or aboveB83 - 86C70 - 76
A-90 - 94B-80 - 82D60- 69
B+87-89C+77 - 79F59 or less

Assignment Details

In the "Assignments" section below you will find links to all the assignments for this course. If you click on the link it will take you to the each assignments' page within Canvas. Within each assignments' page, you will find a 1 page document describing the assignment in detail, including why the assignment is important, what you will be doing, how you will be successful, as well as how points will be assigned. 

Assignments

0% of Total
Due Mar 05 2020 at 11:59 pm | 10 pts
Due Mar 05 2020 at 11:59 pm | 5 pts
0% of Total
Due Mar 09 2020 at 11:59 pm | 30 pts
0% of Total
Due Mar 05 2020 at 11:59 pm | 20 pts
Due Mar 05 2020 at 11:59 pm | 20 pts
Due Mar 12 2020 at 11:59 pm | 20 pts
Due Mar 19 2020 at 11:59 pm | 20 pts
Due Apr 02 2020 at 11:59 pm | 20 pts
0% of Total
Due Mar 09 2020 at 11:59 pm | 20 pts
Due Mar 05 2020 at 11:59 pm | 20 pts
Due Mar 26 2020 at 11:59 pm | 20 pts
Due Apr 02 2020 at 11:59 pm | 20 pts
Due Mar 26 2020 at 11:59 pm | 20 pts
0% of Total
Due Apr 13 2020 at 11:59 pm | 350 pts
Due Apr 18 2020 at 11:59 pm | 150 pts
Due Mar 16 2020 at 11:59 pm | 55 pts
Due Mar 23 2020 at 11:59 pm | 10 pts
Due Mar 30 2020 at 11:59 pm | 10 pts
Due Apr 06 2020 at 11:59 pm | 10 pts
Due Mar 09 2020 at 11:59 pm | 20 pts
0% of Total
Due Apr 02 2020 at 11:59 pm | 30 pts
Due Apr 02 2020 at 11:59 pm | 60 pts

Course Calendar

Weekly Schedule

On most weeks, the module/week will start on Monday. You will have a 1st due date every Thursday at 11:59pm. You will have 2nd due date every week at 11:59pm on the Monday of the next week. This gives you the full weekend, plus Mondays to accomplish the work for the week.

Module/Week - DateActivities

Module/Week 1 – March 2

Module Objectives [MO]

  1. Develop classroom community through online interaction. [CO8,9]
  2. Identify, discuss, and debate what leadership means to you. [CO1,2,8]
  3. Identify and discuss the importance of effective communication as a leader. [CO1,2,8]
  4. Create a research team and develop working contract. [CO4,8,9]
  5. Develop critical thinking skills. [CO5]
  6. Develop your personal brand through your resume and LinkedIn profile. [CO10]

Learning Activities Part I: due 3/5, 11:59pm

  • Introduction [MO1]
    • View Class Introduction
    • Complete Syllabus and Academic Honesty Quiz
    • Complete all Introduction Discussion Board Activities
    • View Professor Introduction
    • Create and Post your own introduction video
    • View and comment on classmates' introduction videos
  • Leadership 
    • Introduction to Leadership [MO1,2]
      • Watch Introduction to Leadership Videos
      • Complete and submit the LinkedIn Learning “Leadership Foundations” Course
      • Complete DB1 – Introduction to Leadership (response to classmates by 3/9, 11:59pm)
    • Leadership Communication [MO1,3]
      • Watch Leadership Communication Videos
      • Complete and submit the LinkedIn Learning “Preparing for Successful Communication” Course
      • Complete DB2 – Leadership Communication (response to classmates by 3/9, 11:59pm)
  • Hospitality Challenge Project
    • Review the Hospitality Challenge documents in the “Course Resources” Module
    • Select your Company on the “Company Selection” google sheet

Learning Activities Part II: due 3/9, 11:59pm

  • Career Activities
    • Complete and submit Career Services Assignment [MO6]
  • Hospitality Challenge Project
    • Create and submit your Team Contract [MO1,4]
    • Complete and submit the LinkedIn Learning “Critical Thinking” Course [MO5]
    • Complete and submit Career Services Assignment [MO6]
  • Extra Credit
    • Make appointment for “7 Minute Conversation”
    • Make appointment with Kathy Martin in Career Services
Module/Week 2 – March 9

Module Objectives [MO]

  1. Identify and discuss the ten fundamental leadership theories. [CO1,2,8]
  2. Develop and apply skills for using the library as a research tool. [CO7]
  3. Identify and apply proper APA writing techniques. [CO7]
  4. Working in your research teams, identify and relate key background information on a selected hospitality company and the industry in which it operates. [CO4,5,7,8,9]

Learning Activities Part I: due 3/12, 11:59pm

  • Leadership [MO1]
    • Watch “Ten Theories” Video
    • Complete DB3 – Ten Theories (response to classmates by 3/16, 11:59pm)
  • Hospitality Challenge Project [MO2,3,4]
    • View online library tutorial 
    • View the Purdue Owl video
    • Review requirements for Sections I & II
    • Work on Sections I & II

Learning Activities Part II: due 3/16, 11:59pm

  • Hospitality Challenge Project
    • Complete and submit Sections I & II [MO4]
Module/Week 3 – March 16

Module Objectives [MO]

  1. Identify and discuss the fundamentals of power and credibility as it relates to leadership, the hospitality industry, and yourself. [CO1,2,8]
  2. Working in your research teams, identify, discuss, and apply the key components of the Business Canvas Model to a selected hospitality company. [CO4,5,7,8,9]
  3. Relate the experiences of an industry professional to the course material and your personal experiences.  [CO1,2,8]

Learning Activities Part I: due 3/19, 11:59pm

  • Leadership [MO1]
    • Watch Power videos
    • Watch Credibility videos
    • Complete DB4 – Power and Credibility (response to classmates by 3/23, 11:59pm)
  • Hospitality Challenge Project [MO2]
    • Section III – Business Canvas Model
      • View “Customer Facing” videos
      • Work on “Customer Facing” sections

Learning Activities Part II: due 3/23, 11:59pm

  • Hospitality Challenge Project [MO2]
    • Section III – Business Canvas Model
      • View “Behind the Scenes” videos
      • Complete and submit Section III
  • Extra Credit [MO3]
    • Hospitality Leader Interview
Module/Week 4 – March 23

Module Objectives [MO]

  1. Identify and discuss the fundamentals of empowerment, transformational leadership, and servant leadership as it relates to leadership, the hospitality industry, and yourself. [CO1,2,8]
  2. Working in your research teams, identify, discuss, and apply the key components of SWOT analysis to a selected hospitality company. [CO4,5,7,8,9]
  3. Complete a leadership course of your choosing and relate how it relates to the course and your life experiences. [CO1,2,8]

Learning Activities Part I: due 3/26, 11:59pm

  • Leadership [MO1]
    • Watch Empowerment videos
    • Complete and submit the LinkedIn Learning “Transformational Leadership” course 
    • Complete and submit the LinkedIn Learning “Servant Leadership” course 
    • Complete DB5 - ETS (response to classmates by 3/30, 11:59pm)
  • Hospitality Challenge Project [MO2]
    • View the LinkedIn Learning “Conducting a SWOT analysis” video
    • Work on Section IV – SWOT analysis

Learning Activities Part II: due 3/30, 11:59pm

  • Hospitality Challenge Project [MO2]
    • Complete Section IV – SWOT analysis
  • Extra Credit
    • Senior Survey
    • Complete and Submit LinkedIn Learning Course I [MO3]
Module/Week 5 – March 30

Module Objectives [MO]

  1. Create and discuss your own personal leadership philosophy. [CO1,2,3,8]
  2. Working in your research teams, apply the problem solving techniques to identify a challenge faced by a particular hospitality company and propose a solution to that problem. [CO4,5,6,7,8,9]
  3. Apply the various leadership philosophies to analyze a selected leadership movie [CO1,2,8]
  4. Complete a leadership course of your choosing and relate how it applies to your life and work experiences. [CO1,2,8]

Learning Activities Part I: due 4/2, 11:59pm

  • Leadership [MO1]
    • Complete and submit the LinkedIn Learning “Personal Leadership Philosophy” (PLP) course
    • Complete and submit the PLP Exercise
    • Complete DB6 - PLP (response to classmates by 4/6, 11:59pm)
  • Hospitality Challenge Project [MO2]
    • Complete the LinkedIn Learning “Solving Business Problems” Course 
    • Work on Section V – Problem analysis

Learning Activities Part II: due 4/6, 11:59pm

  • Hospitality Challenge Project [MO2]
    • Complete Section V – Problem analysis
  • Extra Credit
    • Complete the Leadership Movie Reflection [MO3]
    • Complete and Submit LinkedIn Learning Course II [MO4]
Module/Week 6 –
April 6

Module Objectives [MO]

  1. Complete and submit the Hospitality Challenge Project. [CO4,5,6,7,8,9] 

Learning Activities Part I & II: due 4/13, 11:59pm

  • Hospitality Challenge Project [MO1]
    • Finalize and submit project 
Module/Week 7 –
April 13
Module Objectives [MO]
  1. Apply the principles of Group Presentations to create and deliver a digital team oral presentation about the Hospitality Challenge Project. [CO8,9]
  2. Reflect on your personal brand through a counseling session with a career advisor. [CO8,10]
  3. Reflect on your discussion with professor. [CO8,9]
  4. Reflect on your personal life/career goals as it relates to the Tim Minchin video. [CO2,8,10]

Learning Activities Part I: due 4/16, 11:59pm

  • Hospitality Challenge Project [MO1]
    • Complete the LinkedIn Learning “Group Presentation” course 
    • Work on the group presentation

Learning Activities Part II: due 4/18, 11:59pm

  • Hospitality Challenge Project [MO1]
    • Finalize and submit the group presentation
  • Extra Credit
    • Complete SPOT survey
    • Submit Career Services Meeting report [MO2]
    • Submit the 7 Min Conversation report [MO3]
    • Tim Minchin Video Discussion Board [MO4]