General Information The template

Professor Information


Dale Gomez


HM 371



(305) 919-4554

Office Hours

Wednesday: 5 PM to 6:15 PM
Thursday: 2 PM to 3:15 PM

Course Description and Purpose

Hospitality Technology Design Thinking and Innovation course empowers you to become a creative catalyst with a systemic approach to innovation in the hospitality industry. This hands-on training in the core principles of design thinking and leadership will help you solve your business challenges. This course is designed to give you the leadership tools to broaden and deepen your work and to teach you the how to of design thinking.

Course Objectives

At the conclusion of this course, students will be able to:

  • Approach real-world problems from the point of view of your target audience, no matter how different your perspectives typically are.
  • Discover the business and social challenges most likely to yield fruitful ideas.
  • Identify important insights into the needs and wants of others using human-centered and customer-centric tools like journey mapping.
  • Refine high-potential ideas and bring them into action in the workplace and the world.
  • Attain viable results using a new, disciplined approach to creative brainstorming.
  • Develop an action plan for research and gather feedback for your unique challenges.
  • Develop inventive ideas into business-ready concepts.
  • Practice efficient growth strategies from the world of lean, design-focused entrepreneurs.

Important Information


Please review the FIU's Policies and Netiquette webpage. The policies webpage contains essential information regarding guidelines relevant to all courses at FIU, as well as additional information about acceptable netiquette for online courses.

 As a member of the FIU community you are expected to be knowledgeable about the behavioral expectations set forth in the FIU Student Code of Conduct.

Technical Requirements and Skills

One of the greatest barriers to taking an online course is a lack of basic computer literacy. By computer literacy we mean being able to manage and organize computer files efficiently, and learning to use your computer's operating system and software quickly and easily. Keep in mind that this is not a computer literacy course; but students enrolled in online courses are expected to have moderate proficiency using a computer. Please go to the "What's Required" webpage to find out more information on this subject.

Privacy Policy Statements for partners and Vendors

Please visit our Technical Requirements webpage for additional information.

Accessibility and Accommodation

The Disability Resource Center collaborates with students, faculty, staff, and community members to create diverse learning environments that are usable, equitable, inclusive and sustainable. The DRC provides FIU students with disabilities the necessary support to successfully complete their education and participate in activities available to all students. If you have a diagnosed disability and plan to utilize academic accommodations, please contact the Center at (305) 348-3532 or visit them at the Graham Center GC 190.

For additional assistance please contact FIU's Disability Resource Center.

Web Accessibility Statements for Partners and Vendors

Please visit our ADA Compliance webpage for additional information about accessibility involving the tools used in this course.

Academic Misconduct Statement

Florida International University is a community dedicated to generating and imparting knowledge through excellent teaching and research, the rigorous and respectful exchange of ideas and community service. All students should respect the right of others to have an equitable opportunity to learn and honestly to demonstrate the quality of their learning. Therefore, all students are expected to adhere to a standard of academic conduct, which demonstrates respect for themselves, their fellow students, and the educational mission of the University. All students are deemed by the University to understand that if they are found responsible for academic misconduct, they will be subject to the Academic Misconduct procedures and sanctions, as outlined in the Student Handbook.

Academic Misconduct includes: Cheating – The unauthorized use of books, notes, aids, electronic sources; or assistance from another person with respect to examinations, course assignments, field service reports, class recitations; or the unauthorized possession of examination papers or course materials, whether originally authorized or not. Plagiarism – The use and appropriation of another’s work without any indication of the source and the representation of such work as the student’s own. Any student who fails to give credit for ideas, expressions or materials taken from another source, including internet sources, is responsible for plagiarism.

Learn more about the academic integrity policies and procedures as well as student resources that can help you prepare for a successful semester.

Panthers Care & Counseling and Psychological Services (CAPS)

If you are looking for help for yourself or a fellow classmate, Panthers Care encourages you to express any concerns you may come across as it relates to any personal behavior concerns or worries you have, for the classmate’s well-being or yours; you are encouraged to share your concerns with FIU’s Panthers Care website.

Counseling and Psychological Services (CAPS) offers free and confidential help for anxiety, depression, stress, and other concerns that life brings. Professional counselors are available for same-day appointments. Don’t wait to call (305) 348-2277 to set up a time to talk or visit the online self-help portal.

Course Prerequisites

There are no prerequisites for this course.

Expectations of This Course

This is an dynamic course. Expectations for performance in an dynamic course are the same for a traditional course. In fact, dynamic courses require a degree of self-motivation, self-discipline, and technology skills which can make these courses more demanding for some students.

Students will engage in a series of skill developing assignments that build upon each other throughout the duration of the course. The class will culminate in a final project that will allow students to apply what they have learned in the design thinking process to develop or enhance hospitality technology.

Course Detail

Course Communication

Communication in this course will take place via the Canvas Inbox. Check out the Canvas Conversations Tutorial or Canvas Guide to learn how to communicate with your instructor and peers using Announcements, Discussions, and the Inbox. I will respond to all correspondences within 24 hours.

Project and Presentation

The class will culminate in a final project and presentation that will allow students to apply what they have learned in the design thinking process to develop or enhance hospitality technology.


0% of Total
No assignments in this group
0% of Total
Class participation and attendance
25 pts
Group Presentation
Due Oct 14 2018 at 11:59 pm | 30 pts
Group Project
Due Oct 14 2018 at 11:59 pm | 30 pts
Weekly Journal
15 pts


Course Requirements
Class Participation and Attendance
Weekly Logs
LetterRange (%)LetterRange (%)
LetterRange (%)
A95 or aboveB83 - 86C70 - 76
A-90 - 94B-80 - 82D60- 69
B+87-89C+77 - 79F59 or less

Course Calendar


Canvas Student Overview
Video Study Tips
LinkedIn Learning- Develop Your Personal and Professional Skills
Introduction to Design Thinking - Outline
What is Design Thinking
Design Thinking Documentary
Empathy - Outline
Define - Outline
Ideate - Outline
Prototype - Outline
Test - Outline
Experience Design Thinking
Group Project
Oct 14 |30 pts
Group Presentation
Oct 14 |30 pts
Canvas Student Overview-2
Video Study Tips

Weekly Schedule

Weekly Schedule

Jan 10thIntroduction
Jan 11thEmpathy, Design and Ideate
Jan 12thPrototype and Test
Jan 31stFunding
Feb 1stProject Finalization and Beta Presentation
Feb 2ndPresentation and Wrap up