Hospitality and Tourism Technology Innovations
General Information The template
Course Description and Purpose
Advanced course examining Information Technology and how it's utilized to gain competitive advantage - focusing on general concepts of e-commerce, F&B innovations, lodging and GDS, and analytics. This course examines the use of Information Technology and how IT can be utilized to gain competitive advantage. First, the basic fundamentals of computing essentials and network structures are briefly discussed. The course then focuses on general concepts of e-commerce, and the way the Internet has changed the way business is done today. Operational applications for both the food and beverage and lodging establishments are introduced and evaluated form staff and managerial perspectives. Global distributions systems are analyzed, and data collected by these systems is related to database and customer relations management. The course finishes with discussion of executive information systems and their use in decision making in our industry.
At the end of the course students will be able to:
[CO1] Demonstrate understanding of the use of digital networks such as the World Wide Web in post-modern hospitality industry management;
[CO2] Demonstrate technical mastery of current management Decision Support Application Software with specific reference to the hospitality industry;
[CO3] Describe the organizational use of management information systems in hospitality businesses;
[CO4] Analyze market trends and make appropriate recommendations based on the data provided.
Please review the FIU's Policies and Netiquette webpage. The policies webpage contains essential information regarding guidelines relevant to all courses at FIU, as well as additional information about acceptable netiquette for online courses.
As a member of the FIU community you are expected to be knowledgeable about the behavioral expectations set forth in the FIU Student Code of Conduct.
Technical Requirements and Skills
One of the greatest barriers to taking an online course is a lack of basic computer literacy. By computer literacy we mean being able to manage and organize computer files efficiently, and learning to use your computer's operating system and software quickly and easily. Keep in mind that this is not a computer literacy course; but students enrolled in online courses are expected to have moderate proficiency using a computer. Please go to the "What's Required" webpage to find out more information on this subject.
Please visit our Technical Requirements webpage for additional information.
Accessibility and Accommodation
The Disability Resource Center collaborates with students, faculty, staff, and community members to create diverse learning environments that are usable, equitable, inclusive and sustainable. The DRC provides FIU students with disabilities the necessary support to successfully complete their education and participate in activities available to all students. If you have a diagnosed disability and plan to utilize academic accommodations, please contact the Center at (305) 348-3532 or visit them at the Graham Center GC 190.
For additional assistance please contact FIU's Disability Resource Center.
Web Accessibility Statements for Partners and Vendors
Please visit our ADA Compliance webpage for additional information about accessibility involving the tools used in this course.
Academic Misconduct Statement
Florida International University is a community dedicated to generating and imparting knowledge through excellent teaching and research, the rigorous and respectful exchange of ideas and community service. All students should respect the right of others to have an equitable opportunity to learn and honestly to demonstrate the quality of their learning. Therefore, all students are expected to adhere to a standard of academic conduct, which demonstrates respect for themselves, their fellow students, and the educational mission of the University. All students are deemed by the University to understand that if they are found responsible for academic misconduct, they will be subject to the Academic Misconduct procedures and sanctions, as outlined in the Student Handbook.
Academic Misconduct includes: Cheating – The unauthorized use of books, notes, aids, electronic sources; or assistance from another person with respect to examinations, course assignments, field service reports, class recitations; or the unauthorized possession of examination papers or course materials, whether originally authorized or not. Plagiarism – The use and appropriation of another’s work without any indication of the source and the representation of such work as the student’s own. Any student who fails to give credit for ideas, expressions or materials taken from another source, including internet sources, is responsible for plagiarism.
Panthers Care & Counseling and Psychological Services (CAPS)
If you are looking for help for yourself or a fellow classmate, Panthers Care encourages you to express any concerns you may come across as it relates to any personal behavior concerns or worries you have, for the classmate’s well-being or yours; you are encouraged to share your concerns with FIU’s Panthers Care website.
Counseling and Psychological Services (CAPS) offers free and confidential help for anxiety, depression, stress, and other concerns that life brings. Professional counselors are available for same-day appointments. Don’t wait to call (305) 348-2277 to set up a time to talk or visit the online self-help portal.
Textbook (NOT REQUIRED)
Expectations of This Course
This is an online course, which means most (if not all) of the course work will be conducted online. Expectations for performance in an online course are the same for a traditional course. In fact, online courses require a degree of self-motivation, self-discipline, and technology skills which can make these courses more demanding for some students.
Students are expected to:
The instructor will:
Communication in this course will take place via the Canvas Inbox. Check out the Canvas Conversations Tutorial or Canvas Guide to learn how to communicate with your instructor and peers using Discussions, and the Inbox. I will respond to all correspondences within 24 hours. If you do not receive a response, please assume that I did not receive your email and resend it.
Keep in mind that your discussion forum postings will likely be seen by other members of the course. Care should be taken when determining what to post. Please ensure that you follow the discussion rubric to receive full credit. Initial discussion posts are due on or before Wednesday of each week even though there is no formal weekly calendar due date. This is intentional since each discussion is graded multiple times per week.
In order to mitigate any issues with your computer and online assessments, it is very important that you take the "Practice Quiz" from each computer you will be using to take your graded quizzes and exams. It is your responsibility to make sure your computer meets the minimum hardware requirements.
All assessments will auto-submit when (1) the timer runs out OR (2) the closing date/time is reached, whichever happens first. For example, if a quiz has a closing time of 5:00 pm but the student begins the exam at 4:55 pm, the student will only have 5 minutes to complete the quiz.
Assessments in this course are not compatible with mobile devices and should not be taken through a mobile phone or a tablet. If you need further assistance please contact FIU Online Support Services.
|Course Requirements||Number of Items||Points for Each||Total Points Available||Weight|
|Letter||Range (%)||Letter||Range (%)||Letter||Range (%)|
|A||95 or above||B||83 - 86||C||70 - 76|
|A-||90 - 94||B-||80 - 82||D||60- 69|
|B+||87-89||C+||77 - 79||F||59 or less|
|8/24||Understanding Information System Principles|
|8/31||Hardware & Software|
|9/14||Global Distribution Systems, eBusiness|
|9/28||Property Management Systems|
|10/5||Point of Sale Systems|
|10/19||Accounting Computer Systems|
|11/2||Security & Emerging Technologies|
|11/9||Event Management Systems|
|11/23||Physical Plant Systems|
|11/30||Human Resource Information Systems|