General Information

Professor Information

Instructor Profile Picture


Lourdes Torres, MS. Ed.




Canvas Inbox or



Office Hours

By Appointment

Professor Information

Katherine Martin, MS. HM

Katherine Martin, MS. HM




Canvas Inbox or



Office Hours

By Appointment

Course Time Zone | Eastern Standard Time (EST). Course due dates are according to this time zone.

Course Description and Purpose

This course provides an overview of the different sectors of the hospitality and tourism management industry, its trends, challenges, and general operating procedures. Operating executives from the fields of hotel, restaurant, foodservice, events, etc. will be featured periodically.

Course Objectives

Upon completion of this course, students will be able to:

  1. To acquaint the student with the many career opportunities available in the hospitality industry including non-traditional hospitality roles where skills are transferable. 
  2. To provide the student with current industry language and terms including: global terms and concepts that constantly are interchanged and incorporated within the hospitality industry. 
  3. To have the student become aware of the latest trends and challenges facing the hospitality industry today while exploring and diagnosing the industry’s fascinating future in the new millennium.
  4. To have the student conduct a SWOT analysis on the areas of the industry including hotels, food and beverage, events, beverage management, etc.
  5. To illustrate to the student the size and make up of all the  countless venues associate with the industry and identify advantages and disadvantages of a career in  this fascinating global hospitality industry.

Learning Outcomes

Upon completion of this course, students will be able to:

  1. Students will be able to define their ‘career action goals’ and formulate a strategic plan to achieve their career aspirations
  2. Students will develop interpersonal skills, and be able to express them in a job interview both global and domestic, and utilize them in entry-level career positions within local, global, international and intercultural levels. 
  3. Students will be able to discuss and analyze issues on social responsibilities in the industry including but not limited to: cultural identity, attitudes, values and beliefs in differing cultures.  And also be able to examine their own career goals by demonstrating a willingness to address them by taking action within the context of their own lives.  
  4. Students will be able to explain, describe and give examples of different viewpoints that are associated with every venue /career opportunity in the industry. 
  5. Students will critique and compare the industries fascinating history from its beginnings, to its intriguing presence in the new innovative millennium. 

Important Information


Please review FIU's Policies and Netiquette webpage. The policies webpage contains essential information regarding guidelines relevant to all courses at FIU, as well as additional information about acceptable netiquette for online courses.

As a member of the FIU community you are expected to be knowledgeable about the behavioral expectations set forth in the FIU Student Conduct and Honor Code.

Technical Requirements and Skills

One of the greatest barriers to taking an online course is a lack of basic computer literacy. By computer literacy we mean being able to manage and organize computer files efficiently, and learning to use your computer's operating system and software quickly and easily. Keep in mind that this is not a computer literacy course; but students enrolled in online courses are expected to have moderate proficiency using a computer. Please go to the "What's Required" webpage to find out more information on this subject.

Privacy Policy Statements for Partners and Vendors

Please visit our Technical Requirements webpage for additional information.

Accessibility and Accommodation

The Disability Resource Center collaborates with students, faculty, staff, and community members to create diverse learning environments that are usable, equitable, inclusive and sustainable. The DRC provides FIU students with disabilities the necessary support to successfully complete their education and participate in activities available to all students. If you have a diagnosed disability and plan to utilize academic accommodations, please contact the Center at 305-348-3532 or visit them at the Graham Center GC 190 (BBC: WUC 139, 305-919-5345).

For additional assistance please contact FIU's Disability Resource Center.

Web Accessibility Statements for Partners and Vendors 

Please visit our ADA Compliance webpage for additional information about accessibility involving the tools used in this course.

Academic Misconduct Statement 

Florida International University is a community dedicated to generating and imparting knowledge through excellent teaching and research, the rigorous and respectful exchange of ideas and community service. All students should respect the right of others to have an equitable opportunity to learn and honestly to demonstrate the quality of their learning. Therefore, all students are expected to adhere to a standard of academic conduct, which demonstrates respect for themselves, their fellow students, and the educational mission of the University. All students are deemed by the University to understand that if they are found responsible for academic misconduct, they will be subject to the Academic Misconduct procedures and sanctions, as outlined in the Student Handbook.

Academic Misconduct includes: Cheating – The unauthorized use of books, notes, aids, electronic sources; or assistance from another person with respect to examinations, course assignments, field service reports, class recitations; or the unauthorized possession of examination papers or course materials, whether originally authorized or not. Plagiarism – The use and appropriation of another’s work without any indication of the source and the representation of such work as the student’s own. Any student who fails to give credit for ideas, expressions or materials taken from another source, including internet sources, is responsible for plagiarism.

Learn more about the academic integrity policies and procedures as well as student resources that can help you prepare for a successful semester.

Statement of Understanding between Professor and Student

Every student must respect the right of all to have an equitable opportunity to learn and honestly demonstrate the quality of their learning. Therefore, all students must adhere to a standard of academic conduct, demonstrating respect for themselves, their fellow students, and the educational mission of the University. As a student taking this class: 

  • I will not represent someone else's work as my own 
  • I will not cheat, nor will I aid in another's cheating

Panthers Care & Counseling and Psychological Services (CAPS)

If you are looking for help for yourself or a fellow classmate, Panthers Care encourages you to express any concerns you may come across as it relates to any personal behavior concerns or worries you have, for the classmate’s well-being or yours; you are encouraged to share your concerns with FIU’s Panthers Care website.

Counseling and Psychological Services (CAPS) offers free and confidential help for anxiety, depression, stress, and other concerns that life brings. Professional counselors are available for same-day appointments. Don’t wait to call 305-348-2277 to set up a time to talk or visit the online self-help portal.

Course Prerequisites

There are no course prerequisites for this course. Review more information about prerequisites in the course catalog. Must have knowledge of Microsoft Office: Word, PowerPoint, & Excel. 

Required Textbook and Course Materials

Hospitality Today: An Introduction
title : 

Hospitality Today: An Introduction

authors : 

Rocco M. Angelo, Andrew Vladimir

publisher : 

Educational Inst of the Amer Hotel

publish date : 

July 1, 2001

isbn 10 : 


isbn 13 : 


Available online at Amazon, CheapBooks, or other online booksellers. Any edition of the text is acceptable.

Expectations of this Course

This is an online course, which means most (if not all) of the course work will be conducted online. Expectations for performance in an online course are the same for a traditional course. In fact, online courses require a degree of self-motivation, self-discipline, and technology skills which can make these courses more demanding for some students.

Students are expected to:

  • Review the getting started page located in the course modules;
  • Introduce yourself to the class during the first week by posting a self-introduction in the appropriate discussion;
  • Take the practice quiz to ensure that your computer is compatible with the learning management system, Canvas;
  • Interact online with instructor and peers;
  • Review and follow the course calendar and weekly outlines;
  • Log in to the course 2 times per week;
  • Respond to discussions by the due date specified; 
  • Respond to emails in a timely fashion;
  • Submit assignments by the corresponding deadline.

The instructors will:

  • Log in to the course regularly;
  • Respond to emails in a timely fashion;
  • Grade assignments within 14 days of the assignment deadline.

Course Detail

Course Communication

Communication in this course will take place via the Canvas Inbox. Check out the Canvas Conversations Tutorial or Canvas Guide to learn how to communicate with your instructor and peers using Announcements, Discussions, and the Inbox. We will respond to all correspondences in a timely fashion.


Zoom is a video conference tool that you can use to interact with your professor and fellow students by sharing screens, chatting, broadcasting live video/audio, and taking part in other interactive online activities. We will be utilizing this tool to conduct virtual office hours.

Zoom Test Meeting Room 
Use this link to access the Zoom Test Meeting Room. This meeting room is available to test out the software before joining an actual session.

Reference the provided links to access Zoom student tutorials to learn about the tool, how to access your meeting room, and share your screen.


Reflection Papers

After reading selections from the textbook, listening to podcasts, and viewing provided resources; students will write one page reflection papers on the various topics, listing some great "takeaways", answering provided questions, and more.

Strict Guidelines for the Papers:

  • Do not include a header (no name, class title, etc.) just start the paper from the top of the page
  • Font size needs to be 12, Times New Roman
  • Do not write the instructions of the assignment on this paper


Using the 'Introduce Yourself' forum, students will provide a short biography, and introduce themselves to the class.

After reading selections from the textbook, listening to podcasts, and viewing provided resources; students will engage in a discussion on the provided topic in the discussion forum. Students are required to comment on at least one student's discussion post.

Career Action Plan

After reading selections from the textbook, students will submit a 4 Year Career Action Plan. The action plan template is provided in the assignment details.

Marketing Plan

After reading selections from the textbook, listening to podcasts, and viewing provided resources; students will create a personal marketing plan using the suggestions provided. 

The Marketing Plan will include the following:

  • Mission Statement
  • Goal(s)
  • Define your audience and why
  • Outline your plan

Strict Guidelines for the Paper:

  • Do not include a header (no name, class title, etc.) just start the paper from the top of the page
  • Font size needs to be 12, Times New Roman
  • Do not write the instructions of the assignment on this paper

Final- Hospitality Analysis

Students will create a SWOT Analysis on one of the areas covered from the textbook. 

Please make sure to include the following:

  • Strengths
  • Weaknesses 
  • Opportunities 
  • Threats

The paper needs to be at least two pages and double space. Each section for the analysis is at least one paragraph (5-10 sentences). No name and title of assignment needed. If you do not follow the instructions, you will receive a 0 for the assignment.


Late Assignment Submission Policy

20 points will be automatically deducted for late work, with an additional 5 points deducted for incorrect formatting. All late assignments must be submitted no later than 7 days after its due date.

Course RequirementsNumber of ItemsPoints for EachTotal Points AvailableWeight
Reflection Papers10100100050%
Career Action Plan110010010%
Marketing Plan110010010%
Final- Hospitality Analysis110010020%
LetterRange (%)LetterRange (%)
LetterRange (%)
A95 or above
B83 - 86
C70 - 76
A-90 - 94
B-80 - 82

60 - 69


87 - 89


77 - 79


59 or less

Course Calendar

Modules Weekly Schedule