General Information The template

Professor Information

Instructor Profile Picture


Dr. Oren Hertz


HM 373


Office phone


Office Hours

By Appointment

Turn Around Time

Within 24 hours

Professors Zoom Meeting room

Mobile Phone


Course Description and Purpose

HMG 6246 – Organizational Behavior in Hospitality and Tourism is the study of human behavior in organizational settings, the interface between human behavior and the organization, and the organization itself.  Thus, organizational behavior reflects several levels of analysis and a wide variety of interactions among these levels.

Course Objectives

At the end of this course students will be able to perform each of the following activities with an accuracy of 73 percent or higher: 

  1. Assess contemporary organizational behavior.
  2. Justify how workplace behaviors can directly or indirectly influence organizational  effectiveness.
  3. Assess the nature of motivation, and explain the relationship between motivation and employee performance.
  4. Explain the key elements in an effective organizational reward system.
  5. Explain the basic kinds of communication networks.
  6. Explain the general stages of group development, and describe group decision making in organizations.
  7. Assess the nature of leadership and its influence.
  8. Explain the essential elements of organization design.
  9. Discuss organization culture and how it affects employee behavior.
  10. Explain organizational and individual sources of resistance to change.

Important Information


Please review the FIU's Policies webpage. The policies webpage contains essential information regarding guidelines relevant to all courses at FIU, as well as additional information about acceptable netiquette for online courses. For additional information, please visit FIU's Policy and Procedure Library.

 As a member of the FIU community you are expected to be knowledgeable about the behavioral expectations set forth in the FIU Student Conduct and Honor Code.

Technical Requirements and Skills

One of the greatest barriers to taking an online course is a lack of basic computer literacy. By computer literacy, we mean being able to manage and organize computer files efficiently and learning to use your computer's operating system and software quickly and easily. Keep in mind that this is not a computer literacy course, but students enrolled in online courses are expected to have moderate proficiency using a computer. Please go to the What's Required webpage to find out more information on this subject.

Privacy Policy Statements for Partners and Vendors

Please visit our Technical Requirements webpage for additional information.

Accessibility and Accommodation

The Disability Resource Center collaborates with students, faculty, staff, and community members to create diverse learning environments that are usable, equitable, inclusive, and sustainable. The DRC provides FIU students with disabilities the necessary support to successfully complete their education and participate in activities available to all students. If you have a diagnosed disability and plan to utilize academic accommodations, please contact the Center at 305-348-3532 or visit them at the Graham Center GC 190.

For additional assistance please contact FIU's Disability Resource Center.

Web Accessibility Statements for Partners and Vendors 

Please visit our ADA Compliance webpage for additional information about accessibility involving the tools used in this course.

Academic Misconduct Statement

Florida International University is a community dedicated to generating and imparting knowledge through excellent teaching and research, the rigorous and respectful exchange of ideas, and community service. All students should respect the right of others to have an equitable opportunity to learn and honestly demonstrate the quality of their learning. Therefore, all students are expected to adhere to a standard of academic conduct, which demonstrates respect for themselves, their fellow students, and the educational mission of the University. All students are deemed by the University to understand that if they are found responsible for academic misconduct, they will be subject to the Academic Misconduct procedures and sanctions, as outlined in the Student Conduct and Honor Code. Academic Misconduct includes:


  • The unauthorized use of any materials, information, study aids or assistance from another person on any academic assignment or exercise, unless explicitly authorized by the course Instructor; 
  • Assisting another student in the unauthorized use of any materials, information, study aids, unless explicitly authorized by the Instructor; and 
  • Having a substitute complete any academic assignment or completing an academic assignment for someone else, either paid or unpaid; and


  • The deliberate use and appropriation of another are work without any indication of the source and the representation of such work as the Student's own.
  • Assisting another student in the deliberate use and appropriation of another’s work without any indication of the source and the representation of such work as the student’s own. 

Learn more about the academic integrity policies and procedures as well as student resources that can help you prepare for a successful semester.

Panthers Care & Counseling and Psychological Services (CAPS)

If you are looking for help for yourself or a fellow classmate, Panthers Care encourages you to express any concerns you may come across as it relates to any personal behavior concerns or worries you have, for the classmate’s well-being or yours; you are encouraged to share your concerns with FIU’s Panthers Care website.

Counseling and Psychological Services (CAPS) offers free and confidential help for anxiety, depression, stress, and other concerns that life brings. Professional counselors are available for same-day appointments. Don’t wait to call (305) 348-2277 to set up a time to talk or visit the online self-help portal.

Inclusivity Statement

This course will serve to embrace the diversity and inclusivity found within Florida International University. We appreciate and respect diversity, equality, equity, cooperativeness, community, and sustainability within our online courses. We are committed to the ongoing education of our students and their participation within the course regardless of gender, ethnicity, age, sexual orientation, geographical location, religion, and disability. We strive in encouraging collaboration by preparing our students to value the differences in others. At the core of our intentions is the encouragement of acceptance and appreciation of differences within our student population and community.

Course Prerequisites

There are no prerequisites for this course.

Makeup and Late Assignments Policy

Students are expected to do their assignments on the assigned class dates.  There are no scheduled make-up assignments; consideration will be given to those with appropriate medical documentation.  No late assignments are accepted without university approved excuse documentation.   

Proctored Exam Policy

Please note that the information contained in this section applies only if your course requires a proctored exam.

Through a careful examination of this syllabus, it is the student’s responsibility to determine whether this online course requires proctored exams. Please visit our Student Proctored Exam Instructions. webpage for important information concerning proctored exams, proctoring centers, and important forms.

Textbook and Course Materials

Organizational Behavior
title : 
Organizational Behavior
authors : 
Miranda Kitterlin, Lisa Moll
publisher : 
publisher, Aug-2012
publish date : 
isbn 10 : 
isbn 13 : 
notes : 
additional notes : 
Additional Notes

Panther Book Pack

As of Fall 2021, FIU has implemented the Panther Book Pack. This is an affordable course materials subscription rental program providing you with the print and digital course materials required by the instructor at a flat rate of $20 per credit hour. When you registered for this course you were notified via email of the materials included in the Panther Book Pack for all your classes. I recommend that you review the pricing for all materials per semester for the greatest savings. You have the option to opt out of this subscription for the semester until the cancellation of enrollment date for the term. Once you opt out, the flat rate subscription amount will be credited to your student account. For more details, visit

Expectations of This Course

This is an online course, which means most (if not all) of the course work will be conducted online. Expectations for performance in an online course are the same for a traditional course. In fact, online courses require a degree of self-motivation, self-discipline, and technology skills which can make these courses more demanding for some students.

Students are expected to:

  • review the getting started page located in the course modules;
  • introduce yourself to the class during the first week by posting a self-introduction in the appropriate discussion;
  • take the practice quiz to ensure that your computer is compatible with the learning management system, Canvas;
  • interact online with instructor and peers;
  • review and follow the course calendar and weekly outlines;
  • log in to the course at least 2 times per week;
  • respond to discussions by the due date specified. No late work will be accepted;
  • respond to emails within 48 hours;
  • submit assignments by the corresponding deadline. No late work will be accepted.

The instructor will:

  • log in to the course 5 times per week;
  • respond to emails within 24 hours;
  • grade assignments within 7 days of the assignment deadline.

Course Detail

Course Communication

Communication in this course will take place via the Canvas Inbox. Check out the Canvas Conversations Tutorial or Canvas Guide to learn how to communicate with your instructor and peers using Announcements, Discussions, and the Inbox. I will respond to all correspondences within 24 hours.

Discussion Forums

Keep in mind that your discussion forum postings will likely be seen by other members of the course. Care should be taken when determining what to post.

Discussion Forum Expectations:

  • There will be one weekly online discussion forum during the course for each module.  
  • Posts must adhere to APA writing standards including providing sources of information (references) when appropriate.
  •  Correct grammar, spelling and punctuation are expected.
  •  Full discussion instructions are provided on Canvas.
  • Grading will be based on the rubric that can be found within the assignment in Canvas.

Analysis of Organizational Behavior Paper (Individual)

Description of what this assignment is

  • when does it open
  • when is it due
  • when does it close
  • are late submissions allowed? if so, what is the penalty
  • when will it be graded
  • Grading will be based on the rubric that can be found within the assignment in Canvas.

Bonus Points and Partial Credit

There are no bonus point opportunities in this class.  Partial credit is not guaranteed for any assignment.

End of Course Self-Reflection

Students will be asked to complete an end of course self-reflection describing what information they have acquired from topics discussed, and how they feel they might apply this knowledge during their careers in Hospitality.   Specifically, reflections should identify one concept from each chapter, a description of each concept (in your own words), and an explanation of how you feel the knowledge of each concept will help you in your career.   

  • when does it open
  • when is it due
  • when does it close
  • are late submissions allowed? if so, what is the penalty
  • when will it be graded
  • Grading will be based on the rubric that can be found within the assignment in Canvas.

Zoom Video Conference 

Zoom is a video conference tool that you can use to interact with your professor and fellow students by sharing screens, chatting, broadcasting live video/audio, and taking part in other interactive online activities. We will be utilizing this tool to conduct one on one meetings with the instructor on an as needed basis. Students will need to contact the instructor to schedule a Zoom meeting. 

Zoom meetings can be accessed via the professors personal Zoom meeting room: Once you click on the Zoom link, it will route you to join the meeting. You will also be able to view upcoming meetings, previous meetings that you have already joined, and meeting recordings. Before joining an actual zoom meeting:

If you encounter any technical difficulties, please contact the FIU Canvas Help Team. Please ensure you contact support immediately upon the issue occurring.


[Insert notes about grading here]

Course Requirements
Number of Items
Points for Each
Total Points Available
Discussion Boards85040040%
               Leadership Podcasts                        8                  50                                               400         40%
Analysis of Organizational Behavior Paper (Individual)110010010%
End of Course Reflection110010010%

Grading Schema

Name From To
< 95%
< 90%
< 87%
< 83%
< 80%
< 77%
< 70%
< 60%

Course Calendar


Weekly Schedule

Module / DatesLearning MaterialsLearning Activities Due
Module 1
June 7 - 13

Supports Course Learning Objectives: All

  • Introduction to the course
  • Review of syllabus
  • Introduction to organizational behavior
  • Discussion Board due Wednesday / Sunday (50 Points)
  • Leadership Podcast due Sunday (50 Points)
Module 2
June 14 - 20

Supports Course Learning Objectives: 2, 6, 8

  • Ch. 2: Understanding and Valuing Differences 
  • Discussion Board due Wednesday / Sunday (50 Points)
  • Leadership Podcast due Sunday (50 Points)
Module 3
June 21 - 27

Supports Course Learning Objectives: 5, 7, 10

  • Ch. 3: Problem Solving
  • Discussion Board due Wednesday / Sunday (50 Points)
  • Leadership Podcast due Sunday (50 Points)
Module 4
June 28 - July 4

Supports Course Learning Objectives: 3, 4, 9

  • Ch. 4: Motivating Effectively
  • Discussion Board due Wednesday / Sunday (50 Points)
  • Leadership Podcast due Sunday (50 Points)
Module 5
July 5 - 11

Supports Course Learning Objectives: 1, 2, 7

  • Ch. 9: Managing Power, Social Influence, and Politics
  • Discussion Board due Wednesday / Sunday (50 Points)
  • Leadership Podcast due Sunday (50 Points)
Module 6
July 12 - 18

Supports Course Learning Objectives: 2

  • Ch. 10: Managing Conflict
  • Discussion Board due Wednesday / Sunday (50 Points)
  • Leadership Podcast due Sunday (50 Points)
Module 7
July 19 - 25

Supports Course Learning Objectives: 9

  • Ch. 12: Organizational Culture 
  • Discussion Board due Wednesday / Sunday (50 Points)
  • Leadership Podcast due Sunday (50 Points)
  • Analysis of Org Behavior individual paper due Sunday (100 Points)
Module 8
July 26 - 30

Supports Course Learning Objectives: 10

  • Ch. 13: Managing Change
  • Discussion Board due Wednesday / Thursday (50 Points)
  • Leadership Podcast due Thursday (50 Points)
  • End of course self-reflection due Thursday (100 Points)