General Information

Professor Information

Instructor Profile Picture


Andrew Moreo, Ph.D. (pronouns: he, him, his)


HM 353



(305) 919 - 4537

Student                  Drop-In Hours

Mondays & Thursdays:        12pm - 1pm; and by appointment

Class Day/Time: Face to Face sessions: Mondays, 3:30pm to 4:50pm, HM 249

Course Time Zone | Eastern Standard Time (EST). Course due dates and times are according to this time zone.

Course Description and Purpose

Student groups identify and research a major problem of a hospitality enterprise. Discussions will focus on problems and solutions. Final report required. Seniors only.

Through their time in this class students will develop critical thinking capabilities, problem solving abilities, and communication skills through analyzing and creatively solving fundamental challenges faced in the hospitality industry. They will also be able to professionally communicate the research process as well as the solutions conducted on hospitality issues. Additionally, students will gain an understating of fundamental leadership principles and apply them to their lives.

Course Objectives

By the end of the course, students will be able to:

  1. Define, discuss, and apply leadership principles in the hospitality industry.
  2. Relate leadership principles to your personal experiences.
  3. Develop a personal leadership philosophy.
  4. Explore and define challenges faced by the hospitality industry.
  5. Analyze a specific hospitality company through a variety of business lenses.
  6. Identify and propose creative solutions to the challenges faced by a specific hospitality company.
  7. Use academic resources to find, evaluate, cite, and document sources.
  8. Effectively communicate in both written and oral formats.
  9. Collaborate effectively to solve problems.
  10. Create a personal brand for self-marketing to the industry.

The World We Live in

The Pandemic
Over the past several months, the U.S. has experienced the emergence of the global COVID-19 pandemic. The pandemic has caused, and continues to cause, fear, stress, and pain for many members of our community, and will continue to impact each of us in various ways throughout this term. Under these circumstances, it is completely normal to feel overwhelmed or anxious, and to have difficulty concentrating. I have designed this course with these challenges in mind, and am committed to continuing to work with all of you to create a positive and supportive learning environment throughout the term. If your health, well-being, or school work are being impacted by recent events, I encourage you to make use of the resources FIU provides, which I have included later in this syllabus.

As cases and hospitalizations due to the Delta variant continue to increase in our community, we must unite and take necessary steps to prevent further spread. 

  1. Daily and before arriving to campus, complete the P3 app. If you are not given the green check mark to enter campus, then return home, and contact me by email.
  2. Please check your FIU email account and your Canvas course at least once a day.  Email and Canvas are the best ways for the university, and your professors, to contact you.
  3. If you do not feel well, have tested positive for COVID-19, or have been in contact with a person with COVID-19 while not yet being fully vaccinated, please do not come to class, immediately complete the P3 app to notify the COVID Response Team or call them at 305-348-1919, and contact me by email as soon as you can. In order to receive an excused absence for P3 failure/COVID-19, you must contact the COVID Response Team at 305-348-1919.  If you are directed to isolate or quarantine because of COVID-19, your absences will be considered excused. The make-up policies are outlined in this syllabus. 
  4. For 'excused absences' (meaning having used the P3 app and contacted the COVID Response Team) 
    1. Attendance for will be exempted. There will be no penalty.
    2. In-class work will be exempted. There will be no penalty.
    3. All other assignments will be discussed on a case by case basis, depending on your health and ability to complete work while in quarantine. I will do my best to ensure you are not penalized for contracting COVID or being quarantined.
  5. Per recent CDC guidelines, a vaccinated, asymptomatic individual exposed to a COVID-19 positive person does not need to isolate or quarantine. Nevertheless, it is strongly encouraged to continue to wear a mask. Furthermore, it is recommended to get tested 3-5 days after a known exposure. However, if at any time you become symptomatic, you need to test immediately. If the test returns positive, you will need to follow the COVID-19 positive protocol at that time.
    1. “Asymptomatic” means (of a condition or a person) producing or showing no symptoms.
    2. “Symptomatic” means exhibiting or involving symptoms.
    3. People with COVID-19 have had a wide range of symptoms reported – ranging from mild symptoms to severe illness. Symptoms may appear 2-14 days after exposure to the virus. Anyone can have mild to severe symptoms. People with these symptoms may have COVID-19:
      • Fever or chills
      • Cough
      • Shortness of breath or difficulty breathing
      • Fatigue
      • Muscle or body aches
      • Headache
      • New loss of taste or smell
      • Sore throat
      • Congestion or runny nose
      • Nausea or vomiting
      • Diarrhea
  6. Please take every precaution to keep yourself and others healthy. Per CDC guidelines, you are encouraged to get vaccinated and strongly advised to wear a mask indoors and in public including all FIU facilities.  
  7. Missing excessive days may lead to failing a class or a grade of incomplete.
  8. For me to assist you in achieving your goals, it is important for you to contact me as soon as you experience any events that might disrupt your course participation. For up-to-date information about COVID-19, please see the FAQs.
  9. Please be advised that class content may be subject to streaming or course capture for future access by students in this course. Your attendance/participation in this course constitutes consent to such recording. 

Caregiver Responsibilities 
I have great respect for students who are balancing their pursuit of education with the responsibilities of caring for children or other family members. If you run into challenges that require you to miss a class, or if your caregiving responsibilities are interfering with your ability to engage in remote learning, please contact me. There may be some instances of flexibility we can offer to support your learning.  

School-Life Conflict
Many students face obstacles to their education as a result of work or family obligations or unforeseen personal difficulties. If you are experiencing challenges throughout the term that are impacting your ability to succeed in this course, or in your undergraduate career more broadly, please reach out to me immediately so that we can work together to form a plan for your academic success. If you are unable to attend my student drop-in hours, please email to set up a time that works for you or arrange a meeting by Zoom.

Important Information

Course Prerequisites

HFT4294 should be the final class taken in the Chaplin School of Hospitality and Tourism Management curriculum. The advising office must check that this is the last course needed to be taken.

Textbook and Course Materials

As of Fall 2021, FIU has implemented the Panther Book Pack. This is an affordable course materials subscription rental program providing you with the print and digital course materials required by the instructor at a flat rate of $20 per credit hour. When you registered for this course you were notified via email of the materials included in the Panther Book Pack for all your classes. I recommend that you review the pricing for all materials per semester for the greatest savings. You have the option to opt out of this subscription for the semester until the cancellation of enrollment date for the term. Once you opt out, the flat rate subscription amount will be credited to your student account. For more details, visit

In recognition of the high cost of a college education, every effort has been made to provide no cost learning materials for this course. To that end, there is no text-book for the course. In its place, course materials will be provided in Canvas for your review. Therefore you may want to opt out of the Panther Book Pack.

Expectations of This Course

This is a hybrid course, which means half of our sessions will be face to face and the remaining time engaging with content will be online. Expectations for performance in a hybrid course are the same for a traditional course. In fact, hybrid courses require a degree of self-motivation, self-discipline, and technology skills which can make these courses more demanding for some students.

Students Are Expected To:

  • Attend all face to face sessions (ON TIME) - attendance is mandatory and counts towards your final grade (you will be allowed 1 free absence) - if you are more than 5 minutes late to class you will lose half the points for that day;
  • Review the getting started page located in the course modules;
  • Introduce yourself to the class during the first week by posting a self-introduction in the appropriate discussion;
  • Take the practice quiz to ensure that your computer is compatible with the learning management system, Canvas;
  • Interact online with instructor and peers;
  • Review and follow the course calendar and weekly outlines;
  • Log in to the course at least 3 times per week;
  • Respond to discussions by the due date specified; 
  • Respond to emails within 1 business day; 
  • Submit assignments by the corresponding deadline.

The Instructor Will:

  • Host a face to face session each week;
  • Log in to the course 3 times a  week;
  • Respond to emails within 1 business day; 
  • Grade assignments within 5 days of the assignment deadline.

My Commitment to Your Success:

Your success in this course is very important to me.  Some aspects of this course may be more challenging than others. You may also find yourself needing extra guidance, advice, or direction in order to be able to fully grasp the course material and complete the assignments. This is all very normal and expected! Please know that I am here and committed to assisting you in any way that I can, while maintaining the academic rigor of the course. Please feel free to make use of my 'student drop-in hours' listed at the top of the syllabus.  However, if those hours do not work for you, please send me an email and I will be sure to get back to you within 1 business day either with resources for you or so that we can set aside some time to discuss the issues. If you are willing and able to put in the work, I am willing to provide the support you need to be successful.

Diversity and Inclusion

I am committed to creating a learning environment where diverse perspectives are recognized and valued as a source of strength. I request that all students work with me to create a class culture based on open communication, mutual respect, and inclusion. As a class we will approach all discussions with respect and civility. Disagreements and debates in academic discourse are expected and welcome, but personal attacks are never OK, and will not be tolerated. I strive to ensure an open and welcoming classroom for all students. If I ever miss the mark, please don’t hesitate to come and talk to me. We are all learning together.

Course Awards

<h3>The Affordability Counts Mission</h3>

The mission is to alleviate the debt and expense burden on students in the state of Florida by encouraging faculty to incorporate low cost course materials with recognition and direct peer-tested resources.

This course has been certified to have less than $30/credit hour of additional cost.

The Affordability Counts Mission


Please review the FIU's Policies and Netiquette webpage. The policies webpage contains essential information regarding guidelines relevant to all courses at FIU, as well as additional information about acceptable netiquette for online courses.

As a member of the FIU community you are expected to be knowledgeable about the behavioral expectations set forth in the FIU Student Code of Conduct.

Accessibility and Accommodation

The Disability Resource Center collaborates with students, faculty, staff, and community members to create diverse learning environments that are usable, equitable, inclusive and sustainable for students with visible or invisible needs. The DRC provides FIU students with disabilities the necessary support to successfully complete their education and participate in activities available to all students. If you have a diagnosed disability and plan to utilize academic accommodations, please contact the Center at (305) 348-3532 or visit them at the Graham Center GC 190.

For additional assistance please contact FIU's Disability Resource Center.

Web Accessibility Statements for Partners and Vendors

Please visit our ADA Compliance webpage for additional information about accessibility involving the tools used in this course.

Panthers Care & Counseling and Psychological Services (CAPS)

All of us need a support system, and many students benefit from the use of counseling services. Counseling and Psychological Services (CAPS) offers free and confidential help for anxiety, depression, stress, and other concerns that life brings. Professional counselors are available for same-day appointments. Don’t wait to call (305) 348-2277 to set up a time to talk or visit the online self-help portal.

If you are looking for help for yourself or a fellow classmate, Panthers Care encourages you to express any concerns you may come across as it relates to any personal behavior concerns or worries you have, for the classmate’s well-being or yours; you are encouraged to share your concerns with FIU’s Panthers Care website.

Academic Misconduct Statement

Florida International University is a community dedicated to generating and imparting knowledge through excellent teaching and research, the rigorous and respectful exchange of ideas and community service. All students should respect the right of others to have an equitable opportunity to learn and honestly to demonstrate the quality of their learning. Therefore, all students are expected to adhere to a standard of academic conduct, which demonstrates respect for themselves, their fellow students, and the educational mission of the University. All students are deemed by the University to understand that if they are found responsible for academic misconduct, they will be subject to the Academic Misconduct procedures and sanctions, as outlined in the Student Handbook.

Academic Misconduct includes: Cheating – The unauthorized use of books, notes, aids, electronic sources; or assistance from another person with respect to examinations, course assignments, field service reports, class recitations; or the unauthorized possession of examination papers or course materials, whether originally authorized or not. Plagiarism – The use and appropriation of another’s work without any indication of the source and the representation of such work as the student’s own. Any student who fails to give credit for ideas, expressions or materials taken from another source, including internet sources, is responsible for plagiarism.

Learn more about the academic integrity policies and procedures as well as student resources that can help you prepare for a successful semester.

In my experience, academic misconduct most often occurs because students are unaware of how to properly cite sources, or because students become overwhelmed and desperate. If you are concerned about how you are doing in this course or are having difficulties, please come speak with me so we can discuss and figure out how to help you manage the work in this course. This will hopefully prevent you from making a decision you would not normally make. I fully believe you are very capable of meeting all the expectations for this course!

Technical Requirements and Skills

One of the greatest barriers to taking a hybrid course is a lack of basic computer literacy. By computer literacy we mean being able to manage and organize computer files efficiently, and learning to use your computer's operating system and software quickly and easily. Keep in mind that this is not a computer literacy course; but students enrolled in online courses are expected to have moderate proficiency using a computer. Please go to the "What's Required" webpage to find out more information on this subject.

Privacy Policy Statements for partners and Vendors

Please visit our Technical Requirements webpage for additional information.

Zoom Video Conference

Zoom is a video conference tool that you can use to interact with your professor and fellow students by sharing screens, chatting, broadcasting live video/audio, and taking part in other interactive online activities. We will be utilizing this tool to conduct our "7 minute discussion".

Zoom Test Meeting Room 
Use this link to access the Zoom Test Meeting Room. This meeting room is available to test out the software before joining an actual session.

Reference the provided links to access Zoom student tutorials to learn about the tool, how to access your meeting room, and share your screen.

Course Detail

Course Communication

Communication in this course will take place via the Canvas Inbox. Check out the Canvas Conversations Tutorial or Canvas Guide to learn how to communicate with your instructor and peers using Announcements, Discussions, and the Inbox.

You are welcome to email me either through Canvas or directly to my FIU email. You are also expected to write in a professional manner, meaning there should be a salutation, body, and signature. I will do my best to respond to emails on a weekday within 24 hours. I will return emails sent over the weekend on the next business day. If for some reason I have not responded to you within 2 business days, please send me a follow-up, I will appreciate the gentle reminder.


My hope is that all students will develop the knowledge you need to do well in this course and that all students--even those who perform well early in the semester—will improve and develop greater knowledge and skills throughout the semester. In order to help you achieve these academic goals, I will provide multiple opportunities for you to receive feedback on your performance throughout the course which gives you opportunities to see how you are doing. This allows you to identify places you may need to apply more effort or new strategies and seek help in areas of struggle, thus improving throughout the semester. 

This course is set up on 1000 points. In order to be eligible for full points, all work should be turned in bthe due date and time. If work is late, it will be accepted, but 50% will be deducted before the assignment is graded. Work will not be accepted if it is more than 7 days late.   There are built-in Extra Credit Assignments. You may earn up to 100 points from Extra Credit Assignments to help you get the grade you would like in the course. Please see the table below for assignments and their corresponding points. 

The lowest grade in the Discussion Boards, LinkedIn Learning, and Attendance categories will each be dropped. 

Mandatory AssignmentsPointsExtra Credit AssignmentPoints
Canvas Profile and Introduction Video10Hospitality Leader Interview and Reflection25
Syllabus Academic Misconduct Quiz5Senior Survey10
Hospitality Challenge Team Contract10LinkedIn Learning “Leadership Course” I25
Hospitality Challenge Sections I, II, III, and IV (Drafts) (4x10pts)
40LinkedIn Learning “Leadership Course” II25
Hospitality Challenge Sections I, II, III, and IV (Revisions) (4x10pts)
40“Leadership” Movie Reflection25
Discussion Boards (6 (out of 7) x 20pts)
1207 minute conversation with professor15
LinkedIn Learning Courses (7 (out of 8) x 15pts)
105Meet with Career Services25
Career Services Assignment
Tim Minchin Discussion Board15
Leadership Philosophy Exercise
50SPOT – Course Evaluation20
Hospitality Challenge Final Paper

Hospitality Challenge Presentation


Team Evaluation



Attendance (14 (out of 15) x8pts)

Total Points
Total Points (Offered), only 100 points will be counted

LetterRange (%)LetterRange (%)
LetterRange (%)
A90 or aboveC+
77 - 79
59 or less
70 - 76

60- 69

Assignment Details

In the "Assignments" section below you will find links to all the assignments for this course. If you click on the link it will take you to each assignment's page within Canvas. Within each assignment's page, you will find a 1 page document describing the assignment in detail, including why the assignment is important, what you will be doing, how you will be successful, as well as how points will be assigned.  


0% of Total
Due Aug 29 2021 at 11:59 pm | 5 pts
Due Aug 29 2021 at 11:59 pm | 10 pts
0% of Total
Due Sep 05 2021 at 11:59 pm | 30 pts
0% of Total
Due Aug 29 2021 at 11:59 pm | 20 pts
Due Sep 05 2021 at 11:59 pm | 20 pts
Due Sep 12 2021 at 11:59 pm | 20 pts
Due Sep 19 2021 at 11:59 pm | 20 pts
Due Oct 03 2021 at 11:59 pm | 20 pts
Due Oct 17 2021 at 11:59 pm | 20 pts
0% of Total
Due Aug 29 2021 at 11:59 pm | 15 pts
Due Sep 12 2021 at 11:59 pm | 15 pts
Due Sep 26 2021 at 11:59 pm | 15 pts
Due Sep 26 2021 at 11:59 pm | 15 pts
Due Nov 07 2021 at 11:59 pm | 15 pts
Due Oct 17 2021 at 11:59 pm | 15 pts
0% of Total
Due Aug 29 2021 at 11:59 pm | 10 pts
Due Sep 12 2021 at 11:59 pm | 10 pts
Due Sep 19 2021 at 11:59 pm | 10 pts
Due Sep 19 2021 at 11:59 pm | 10 pts
Due Oct 03 2021 at 11:59 pm | 10 pts
Due Oct 03 2021 at 11:59 pm | 10 pts
Due Oct 17 2021 at 11:59 pm | 10 pts
Due Oct 24 2021 at 11:59 pm | 10 pts
Due Nov 07 2021 at 11:59 pm | 10 pts
Due Nov 14 2021 at 11:59 pm | 200 pts
Due Dec 10 2021 at 11:59 pm | 80 pts
Due Dec 10 2021 at 11:59 pm | 100 pts
0% of Total
Due Aug 29 2021 at 11:59 pm | 10 pts
Due Aug 29 2021 at 11:59 pm | 10 pts
Due Sep 05 2021 at 11:59 pm | 10 pts
Due Oct 10 2021 at 11:59 pm | 30 pts
Due Oct 17 2021 at 11:59 pm | 5 pts
Due Oct 31 2021 at 11:59 pm | 50 pts
Due Oct 31 2021 at 11:59 pm | 20 pts
Due Nov 07 2021 at 11:59 pm | 5 pts
Due Nov 14 2021 at 11:59 pm | 5 pts
Due Nov 21 2021 at 11:59 pm | 5 pts
Due Nov 28 2021 at 11:59 pm | 5 pts
0% of Total
Due Aug 23 2021 at 11:59 pm | 8 pts
Due Aug 30 2021 at 11:59 pm | 8 pts
Due Sep 13 2021 at 11:59 pm | 8 pts
Due Sep 20 2021 at 11:59 pm | 8 pts
Due Sep 27 2021 at 11:59 pm | 8 pts
Due Oct 04 2021 at 11:59 pm | 8 pts
Due Oct 11 2021 at 11:59 pm | 8 pts
Due Oct 18 2021 at 11:59 pm | 8 pts
Due Oct 25 2021 at 11:59 pm | 8 pts
Due Nov 01 2021 at 11:59 pm | 8 pts
Due Nov 08 2021 at 11:59 pm | 8 pts
Due Nov 15 2021 at 11:59 pm | 8 pts
Due Nov 22 2021 at 11:59 pm | 8 pts
Due Nov 29 2021 at 11:59 pm | 8 pts
Due Dec 06 2021 at 11:59 pm | 8 pts

Course Calendar